Inactive
C

CHS

Trades grain and sells fuel and fertilizer

Unified Communications Engineer

IT OperationsPosted on Nov 13
Full-timeInver Grove Heights, MN, USANo salary listed

About the Job

Requirements

  • A high school diploma or equivalent is required.
  • At least 2 years of experience in enterprise telephony, VoIP, or unified communications is required.
  • Hands-on experience deploying, administering, and troubleshooting Microsoft Teams Voice is required.
  • Hands-on experience configuring, administering, and troubleshooting Five9 is required.
  • Working knowledge of legacy and IP telephony technologies, including TDM, IP-PBX, voicemail and unified messaging integration, PRI, SIP station and trunking, H.323, VoIP, and analog and digital systems is required.
  • Experience configuring and troubleshooting dial plans, call routing, and contact center call flows is required.
  • Proficiency with PowerShell and/or Python scripting for automation and system administration is required.
  • Basic networking experience, including routing, switching, and packet analysis, is required.

Responsibilities

  • Administer, configure, monitor, and troubleshoot Microsoft Teams Voice, Five9, and supporting telephony infrastructure.
  • Lead or collaborate on solution designs and implementations within an assigned scope, seeking guidance on complex requirements and broader architectural decisions.
  • Support migrations from legacy telephony systems to Microsoft Teams Voice and Five9.
  • Work with business stakeholders to understand communication needs and translate requirements into effective configurations, call flows, and technical designs.
  • Configure and maintain dial plans, call routing, contact center call flows, and integrations between voice and customer engagement platforms.
  • Develop and maintain Visio diagrams, call flow documentation, configuration records, and operational procedures.
  • Support PSTN connectivity, including carrier coordination, provisioning, number porting, SIP trunking, and circuit management.
  • Troubleshoot voice quality and connectivity issues using networking fundamentals, packet analysis, and available monitoring tools.
  • Investigate incidents, contribute to root cause analysis, and recommend improvements to service performance and reliability.
  • Use PowerShell and/or Python to automate configuration, reporting, monitoring, and routine administrative tasks.
  • Collaborate with network, infrastructure, security, and other IT teams to implement and support unified communications services.
  • Participate in Agile ceremonies, backlog refinement, and continuous improvement activities.
  • Share knowledge and provide informal guidance to team members.
  • Participate in an on-call rotation and perform occasional after-hours maintenance, upgrades, and migrations.
  • Perform other responsibilities as assigned or needed.

Desired Qualifications

  • A bachelor's degree in Information Technology, Computer Science, Computer Engineering, Information Technology Management, or a related field.
  • At least 4 years of experience in enterprise telephony, VoIP, or unified communications.
  • Experience with Cisco Webex.
  • Experience using Cisco ThousandEyes for network monitoring and troubleshooting.
  • Experience migrating legacy telephony systems to Microsoft Teams Voice in a large enterprise environment.
  • Experience with carrier coordination, SIP trunk provisioning, and number porting.
  • Experience with IVR, ACD, call recording, CTI, and CRM integrations.
  • Understanding of cybersecurity principles related to voice and contact center systems.
  • Familiarity with ITSM/ITIL practices and Agile methodologies, including Scrum.
  • Experience contributing to process improvement and sharing technical knowledge with peers.
  • Basic networking experience, including routing, switching, and packet analysis.
  • Working knowledge of quality of service/class of service (QoS/CoS), traffic shaping, and troubleshooting IP voice performance.
  • Ability to analyze technical issues, apply established practices and judgment, and recognize when additional guidance is needed.
  • Ability to collaborate with business and IT teams and communicate technical information clearly.
  • Ability to create and maintain accurate technical documentation.

About the Company

CHS

Trades grain and sells fuel and fertilizer

CHS is a farmer-owned cooperative that markets grain and supplies fuel, fertilizer and crop protection products to farmers and rural communities. It is the largest farmer-owned cooperative in the United States. Its grain business stores, trades and exports crops and crushes oilseeds into meal and oil for food and feed buyers, while its energy business refines crude oil and sells fuels and lubricants under the Cenex brand through local cooperatives and retailers. Earnings flow back to member owners as patronage, allocated by how much business each does with the cooperative. CHS traces its roots to farmer cooperatives founded in the late 1920s and is headquartered in Inver Grove Heights, Minnesota.

Company size
10,001+
Company stage
IPO
Headquarters
Inver Grove Heights, MN
Founded
1929

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