Customer Partner - Banking & Financial Services

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses.  We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

Role Overview

As a Customer Partner – Banking & Financial Services, you will serve as the primary commercial and strategic executive responsible for originating, structuring, and closing consultative technology services sales across tier-1 banking and financial institutions.

We are seeking a seasoned sales leader with a proven track record originating from leading technology consultancies or global IT services firms (e.g., Accenture, IBM Consulting, Cognizant, DXC, NTT Data, Capgemini, Big 4, or similar). The ideal candidate brings an active executive network (CIO, CTO, CDO, COO), deep familiarity with enterprise procurement cycles, and a strong grasp of banking IT architectures and regulatory frameworks.

You will own the commercial quota (signings, revenue, and margin), leading complex pursuits across Kyndryl’s full portfolio—including hybrid cloud, mainframe modernization, digital workplace, cybersecurity & resiliency, applications, data, and enterprise AI tailored for banking.

Key Responsibilities

1. Business Origination & Quota Achievement (Sales & P&L)

• Exceed annual individual and team quotas for signings, revenue, and gross profit margins across strategic banking accounts.
• Originate, qualify, and convert a large-scale, multi-million-dollar pipeline for complex managed services, cloud transformation, and technology consulting engagements.
• Structure commercial proposals, complex pricing models, and multi-year service contracts while balancing profitability, delivery risk, and regulatory alignment.

2. C-Suite Strategic Advisory & Banking Client Engagement

• Establish and expand trusted-advisor relationships across the banking C-suite (CIO, CTO, CDO, CISO, and Business Line Heads).
• Position Kyndryl’s end-to-end technology services portfolio as the critical foundation for the bank’s digital agenda, operational resilience, and growth initiatives.
• Navigate internal banking governance, investment committees, risk/compliance boards, and procurement processes to accelerate deal velocity.

3. Consultative Deal Orchestration & Solution Leadership

• Direct cross-functional pursuit teams—including solution architects, pricing specialists, delivery leads, and practice partners—to build differentiated, value-based proposals.
• Translate complex banking challenges (e.g., core banking decoupling, legacy-to-hybrid cloud migrations, real-time payments, operational resilience) into viable, high-ROI technology services.
• Ensure a smooth transition from deal signature to implementation and delivery teams to safeguard long-term account health and expansion.

Who You Are

Qualifications & Experience

• Technology Consultancy Background (Required): 8–12+ years of enterprise IT services sales experience gained at a global technology consulting firm or major systems integrator.
• Banking Sector Focus (Mandatory): Demonstrated track record selling large-scale technology solutions to retail, corporate, or investment banks, supported by an established, active C-level and senior IT network.
• Domain & Regulatory Acumen: Strong understanding of banking technology constraints and compliance mandates (e.g., risk management, data sovereignty, operational resilience, audit requirements).
• Portfolio Expertise: Documented success closing multi-year deals involving managed infrastructure, hybrid cloud platforms, mainframe/legacy modernization, enterprise cybersecurity, and data/AI integrations.
• Commercial Track Record: Consistent history of achieving and exceeding annual sales quotas exceeding $10M–$15M+ TCV in the financial services sector.

Being You

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.

What You Can Expect

Your career with us isn’t just a job—it’s an adventure with purpose.  We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.

From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.