Customer Success Manager
About the job
- A minimum of two years of experience in a customer-facing role.
- A proven track record of achieving goals.
- Ability to understand customers and motivate them to get started on the barkback program.
- Ability to balance the demands of multiple customers.
- Strong organizational and detail-oriented skills.
- Work closely with local and national retail businesses to provide onboarding and ongoing training and support.
- Arrange for in-store promotional materials to promote the barkback program.
- Identify opportunities for businesses to engage their customers on barkback.
- Share best practices to help businesses get immediate value from barkback.
- Collaborate with marketing, design, and technology teams to drive campaigns and roll out future products.
About the company
BarkBack provides a private channel for customers to share direct feedback, suggestions, and criticisms with businesses, avoiding public review sites like Yelp. Consumers can sign up for free accounts and may receive coupons or offers for completing surveys. Businesses can use a freemium platform to create customized surveys, track feedback, and get notified when issues are resolved to build loyalty. The service targets a wide range of businesses and aims to help them address concerns privately, improve customer service, and manage reputation.
Company Size
1-10
Company Stage
Series A
Total Funding
$2.9M
Headquarters
Santa Barbara, California
Founded
2011
Get referred to Barkback
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Simplify's Take
What believers are saying
- ZipRecruiter listed a 2026 Barkback internship, showing someone still maintains the product.
- LinkedIn's September 2026 profile still lists Barkback with a Santa Barbara headquarters.
- Raja Jindal's continued visibility gives BarkBack a founder brand most rivals lack.
What critics are saying
- Raja Jindal runs Twism full-time since April 2019, diluting BarkBack leadership.
- GetLatka reports 2021 revenue of $28.7K and one employee, starving growth.
- Yelp and Google Reviews own consumer attention, compressing BarkBack's niche to irrelevance by 2027.
What makes Barkback unique
- BarkBack combines anonymous customer feedback with business-resolution workflows, unlike Yelp's public shaming.
- Raja Jindal founded BarkBack in 2011 after BioIQ, bringing serial-founder credibility.
- The freemium model and coupon incentives target small businesses needing cheap retention tools.
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Benefits
- Health Insurance
- Remote Work Options
- Paid Vacation
- Paid Sick Leave
- Paid Holidays
- Hybrid Work Options
- 401(k) Retirement Plan
- 401(k) Company Match
- Wellness Program
- Mental Health Support
- Gym Membership
- Flexible Work Hours