About Us
HiBob is transforming how modern companies manage their people and operations, bringing HR, Finance, managers, and employees together in one AI-powered system designed for the realities of today’s world of work. From people management and engagement to workforce planning and business insights, Bob helps organizations operate more efficiently, make smarter decisions, and build stronger cultures at scale. Today, more than 5,000 companies worldwide choose HiBob to power their people operations.

Who you are

We're looking for someone dynamic and proactive, with excellent communication skills and a love for solving complex technical issues. If you're a motivated self-starter who enjoys helping customers and unraveling technical challenges, this role could be for you! You’ll be diving deep to solve problems, guiding clients through technical solutions, and making sure they get the most out of HiBob. If this sounds like you, we'd love for you to join us as a HiBob Customer Experience Specialist!

What you will do

As a Customer Experience Specialist, you will be our customers' first line of support. You’ll work with team members closely in different product area groups, together with engineering teams, customer success teams, and professional service teams to troubleshoot and resolve technical issues, identify product bugs, and escalate complex cases. You will also provide education to customers, enabling them to leverage HiBob’s platform to its fullest potential.

Our goal is to provide a solution to any problem a customer might encounter while delivering a delightful customer experience to ensure every interaction with HiBob is positive and productive.

Responsibilities

Offer technical support and solutions via email and Zoom sessions
Troubleshoot and investigate customer-reported issues and escalate when necessary
Collaborate with internal teams to resolve complex cases
Develop and maintain knowledge content for both the Help Center, Communit, and internal teams.
Contribute to AI chatbot training and automated ticket deflection
Meet KPIs and work with global teams to reach a shared common goal
Proactively anticipate and solve customer challenges, ensuring consistent high-quality service

Requirements

Minimum 3 years of experience in customer-facing SaaS roles (e.g., customer support, technical support).
Experience with SaaS platforms is required.
Experience with enterprise-level accounts is highly preferred.
Fluency in English and Hebrew; strong verbal and written communication skills are a must
Technical troubleshooting experience, with familiarity using tools such as Zendesk, Asana, Slack, Salesforce
Ability to work in a fast-paced, dynamic environment and adapt quickly to change
Previous experience in HR Tech, API integrations, and enterprise support is advantageous
Familiarity with AI solutions, platforms and tools

Benefits

HiBob is a village filled with amazing people and we’re especially proud of that. It’s a place where Bobbers can be themselves. We’re about fun, dreams, hopes and ambition, just as much as we are about precision, growth, and top performance. Becoming a Bobber means you’ll receive competitive Total Reward offer including:

Financial & Equity Incentives 💰

Equity Plan: Participation in the Company Share Options Plan
Social Contributions and Keren Hishtalmut
Employee Referral Program: $2,500 for each successful hire
Wolt Benefit (meal card): ₪1,000 per month

Health, Wellness 🏥

Private Health Insurance: Comprehensive premium medical coverage
Sick Leave: Full payment from the first day of illness
Wellness Benefits: Annual Headspace subscription and dedicated wellness programs
Preventive Screening: Health screenings for employees aged 40+

Work-Life Balance & Leave ⚖️

Paid Time Off: Competitive paid time off policy
HiBaby: 3 weeks of additional fully paid bounding time for new parents
Bob Balance Days: 4 additional company-wide "long weekend" days (one per quarter)
Social Impact: 2 paid days per year for volunteering and social contribution
Work from Anywhere: Temporary remote work option for up to 2 months (available after 6 months of tenure).
Birthday Day Off: Enjoy a day off during your birthday month

Hybrid Work & Office Environment 🏠

Hybrid Model: A flexible balance between office and home-based work
Home Office Allowance: One-time stipend to ensure an ergonomic and productive home setup
Transportation: Monthly travel allowance or parking arrangements
Pet-Friendly: Dog-friendly office environment to support a stress-free workplace

Culture & Growth 🎉

Social Events: Regular team-building and company-wide events, both local and global
Professional Growth: A culture built on precision, performance, and ambitious career scaling

If this sounds like something you’ve been looking for, we’d love to have you. Come on, join our village 🚀

HiBob

Customer Experience Specialist

About the Job

Requirements

Responsibilities

Desired Qualifications

Responsibilities

Requirements

Benefits

About the Company

HiBob

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