Domestic Course Advisor

Job Description

About the Role
Are you passionate about helping students around the world take the next step in their education journey? Join our UPA Division as a Domestic Course Advisor, where you'll play a key role in supporting student recruitment across Australia.

In this phone-based role, you’ll be the first point of contact for prospective domestic students answering their questions, providing tailored course information, and guiding them through the admissions process. Your goal? To build trust, offer clarity, support students and drive enrolments for our colleges

You’ll work closely with the broader Student Recruitment and Admissions teams to ensure a seamless, student-first experience from enquiry through to enrolment.

What you’ll be doing:

• Connect with Future Students: Engage domestic student enquiries primarily over the phone, email, and web platforms to support their decision-making journey.
• Deliver Course Guidance: Provide accurate and relevant information on programs, entry requirements, and support services.
• Pipeline Management: Manage a portfolio of prospective students using CRM tools, progressing leads through the enrolment funnel.
• Compliance and Accuracy: Ensure conversations and actions align with relevant legislative regulations and admissions policies.
• Data and CRM Accuracy: Maintain timely and accurate records of all activity and correspondence using Salesforce and internal platforms.
• Collaboration: Work in partnership with Marketing and Admissions, Recruitment Managers, and on-campus support teams to achieve enrolment targets.

This role is ideal for someone who thrives in a fast-paced, student-centered environment and wants to make a real difference in the lives of our learners.

Qualifications

Who we are looking for:
We’re looking for someone enthusiastic, goal-oriented, and ready to be the friendly voice on the other end of the line for our applying students.

You’ll bring:

• Sales or Customer Service Experience: Ideally in education, outbound call centres, or high-volume enquiry handling.
• Strong Communication Skills: Confident phone manner with the ability to build trust and rapport quickly.
• CRM Know-How: Experience using Salesforce or similar platforms to track leads and student engagement.
• Empathy with accountability: An understanding of diverse student journeys, and the ability to support students from a wide range of backgrounds.
• Resilience and Drive: A positive attitude, attention to detail, and the ability to manage multiple priorities at once.

Additional Information

At Navitas, we live by our values Drive, Adventure, Conviction, Genuineness, Rigour and Respect. You’ll join a diverse and supportive team that is committed to student success and staff development.

What we offer:

• Flexible work arrangements and a supportive team environment
• Global career opportunities across the Navitas network
• Paid volunteer leave and opportunities to give back
• Discounted courses and services across our education brands
• Access to employee benefits including health and well-being programs, LinkedIn Learning, and staff scholarships

Diversity, Equity and Inclusion:
Navitas is proud to promote and embrace an inclusive and diverse workforce. We encourage applications from people with diverse cultural backgrounds, those with disabilities, and members of the LGBTQIA+ and First Nations communities.

To Apply:
Submit your CV and a brief cover letter explaining your interest in the role. Applications are reviewed as they are received, so we encourage you to apply early.