Automation/ Devops Engineer
Amelia
Automation/ Devops Engineer
Amelia
Enterprise AI platforms for digital agents
Overview:
No engineer wants to tighten the same bolt over and over again. Engineers thrive on solving complex problems and putting their talents to use, and that’s where our CSI team comes in. The mandate of the CSI department is simple: automate, automate, and automate. Our CSI engineers hunt for opportunities to replace manual, repetitive processes with automation. Implementing these automations allows our skilled engineers to focus on creative work. So they don’t have to tighten that bolt, yet again.
In a typical day you will:
• Work through client requests to innovate by creating automation
• Leverage internal and client SMEs to gather details to enhance automation
• Repair impacted automations to ensure higher levels of autonomic success
• Help build global consistency by developing against internal software standards
• Drive higher levels of autonomic resolution and diagnostics through continual refinement of automation
Qualifications:
• Demonstrable knowledge of scripts in some administrative language (Perl, bash, sh, etc.)
• Great understanding of managed service provider operations and systems administration
• Linux or Solaris, TCP/IP, DNS, Apache, basic network troubleshooting, shell scripting
• Moderately strong interpersonal and communication skills
• Ability to work within a team and continually provide results
Rockstar Qualifications: (Not Required, Nice To Have)
• Past Systems/ Networking Admin role with scripting created supporting automation – a good 50/50 mix
• Nagios, MySQL, Java, Perl (or PHP), application servers (Tomcat, JBoss, Weblogic, Websphere, ATG, Resin)
Benefits
• Competitive Benefits Package
Amelia provides enterprise AI with two main platforms: Amelia Conversational AI for building Digital Employees that handle customer and internal support tasks and connect to CRM/ERP, and Amelia AIOps for automating IT operations and unifying workflow tools. The products blend deterministic rule-based logic with generative AI and include a no-code/low-code Digital Employee Builder so non‑experts can create agents and deploy them quickly. It differentiates itself through enterprise governance, deep integration with existing systems, and a hybrid AI approach, serving large organizations across banking, telecom, healthcare, insurance, and retail. Amelia aims to automate complex customer service and IT workflows at scale, accelerating AI adoption in business processes; it was acquired by SoundHound AI in 2024.
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