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Entain

Global sports betting and online gaming

Customer Service Advisor

Customer SupportConfirmed live in the last 24 hours
Full-timeRome, Metropolitan City of Rome Capital, Italy€26k - €28k /yr

About the Job

Requirements

  • Native-level Italian language ability.
  • Strong written and verbal communication skills.
  • Strong computer skills, including use of Microsoft Office and the internet.
  • Strong interpersonal and customer-oriented skills.
  • Ability to manage stress and solve problems.
  • Ability to handle confidential information discreetly.
  • Ability to work collaboratively in a team.
  • The position is full-time with rotating shifts, including Sundays and public holidays when scheduled.

Responsibilities

  • Manage customer support requests received by email and chat from existing and potential online customers.
  • Handle service and/or outbound marketing calls.
  • Identify issues affecting customers and determine appropriate procedures for resolving reports quickly.
  • Coordinate with other customer service departments and suppliers to resolve reported issues and support the departments involved.
  • Report potential system bugs and general issues experienced by users in accordance with established procedures.

Desired Qualifications

  • Previous customer service experience is preferred but not essential.
  • Good knowledge of English is preferred but not essential.

About the Company

Entain

Global sports betting and online gaming

Entain plc is a global sports betting and online gaming company with brands such as bwin, Coral, Ladbrokes, PartyPoker and Sportingbet. It operates online and retail betting and gaming, earning revenue from sports betting, online casino games, and B2B technology services via a proprietary technology platform. It differentiates itself through a large multi-brand portfolio, strong presence in regulated markets, and a BetMGM joint venture that expands its North American reach. Its goal is to grow further in regulated markets worldwide while maintaining responsible gaming and leveraging its technology and brand mix to offer a broad, compliant gaming experience.

Company size
10,001+
Company stage
IPO
Headquarters
London, United Kingdom
Founded
2004

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