Delivery Manager
About the job
- At least one year of successful experience as an SDR or BDR in a B2B sales environment, preferably within technology.
- At least one to two years of experience directly managing, coaching, or developing SDRs or other early-career sales professionals.
- Demonstrated success coaching individuals to achieve measurable performance improvement.
- Experience managing KPIs such as activity, connection rates, meetings booked and held, conversion rates, and pipeline generation.
- Strong client-facing communication and relationship management skills.
- Ability to present performance insights, manage expectations, and navigate challenging conversations.
- Strong analytical, organizational, and problem-solving abilities.
- Ability to lead 8–15 SDRs while managing the performance and priorities of 5–10 client campaigns.
- A proactive, accountable leadership style and willingness to stay close to day-to-day execution.
- Ability to work on-site in our Tysons office.
- Lead and develop SDRs
- Lead, coach, and develop a team of approximately 8–15 SDRs.
- Set clear expectations and create a culture of accountability, continuous learning, and collaboration.
- Conduct regular one-on-ones, call coaching, performance reviews, and career development conversations.
- Use data and frontline observations to identify performance gaps and provide actionable coaching.
- Develop SDRs into consistent performers and prepare high-potential team members for future opportunities.
- Own campaign performance
- Oversee the strategy, performance, and health of approximately 5–10 client campaigns.
- Translate client objectives into clear SDR priorities, campaign strategies, and success criteria.
- Develop a strong understanding of each client’s product, target market, buyer personas, and value proposition.
- Monitor activity, connection rates, meetings booked and held, conversion rates, meeting quality, and pipeline progression.
- Identify performance trends and implement improvements to targeting, messaging, outreach playbooks, and SDR execution.
- Ensure campaign activity produces qualified conversations and measurable pipeline outcomes.
- Manage client relationships
- Serve as the primary relationship owner for your assigned client portfolio.
- Lead regular client meetings and provide clear, data-backed updates on performance, risks, and opportunities.
- Set expectations, communicate challenges proactively, and ensure commitments are followed through.
- Act as a strategic advisor by recommending changes that improve campaign results.
- Support strong client satisfaction, retention, and program longevity.
- Identify appropriate opportunities to expand successful client partnerships.
- Support staffing and operations
- Partner with Recruiting and Training to interview, onboard, and ramp SDRs.
- Anticipate staffing needs and support timely backfills, campaign transitions, and team expansions.
- Allocate SDR capacity based on client needs, individual skills, performance, and business priorities.
- Maintain accurate campaign, pipeline, performance, and client health reporting.
- Monitor campaign scope, staffing, and utilization to support strong delivery and account profitability.
- Collaborate with Sales, Operations, Recruiting, Training, and leadership to resolve issues and improve outcomes.
- Experience in sales outsourcing, an agency, professional services, staffing, or another multi-client environment.
- Experience supporting multiple products, industries, buyer personas, or go-to-market strategies.
- Familiarity with Salesforce, sales engagement platforms, LinkedIn Sales Navigator, ZoomInfo, and sales performance reporting.
- Experience advising senior client stakeholders or supporting client retention and account growth.
About the company
memoryBlue helps high-tech companies grow revenue by building and scaling their sales teams. It provides staffed engagements with sales development consultants who secure new opportunities, qualify inbound leads, and expand existing teams; the Try + Hire option allows clients to hire consultants during an engagement, reducing risk and creating a pipeline of future sales leaders in the memoryBlue Alumni Network. In addition, memoryBlue runs the memoryBlue Academy to train in-house sales reps and offers Direct Hire recruiting to fill open roles. Its focus on high-tech clients, a strong alumni network, and a flexible engagement model differentiate it from other staffing firms, with the goal of accelerating growth for both startups and established tech companies.
Company Size
501-1,000
Company Stage
Growth Equity (Venture Capital)
Total Funding
N/A
Headquarters
McLean, Virginia
Founded
2002
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Simplify's Take
What believers are saying
- September 2025 retention rose 23%, and lifetime customer revenue increased 38%.
- March 2026 G2 ranked memoryBlue first in lead generation and outsourced sales.
- March 2026 hiring stayed active, with Revelio estimating 459 employees worldwide.
What critics are saying
- Outsourced SDR work faces automation pressure as AI reduces manual prospecting demand.
- A bad client quarter hits utilization fast because revenue depends on campaign renewals.
- Operatix integration across nine offices and 30+ languages risks execution drag through 2026.
What makes memoryBlue unique
- memoryBlue’s SMART stack bundles Sales, Marketing, Academy, Recruiting, and Technology.
- March 2026 Mindtickle integration standardizes AI coaching across all client programs.
- March 2026 TechCXO partnership adds fractional GTM leadership to pipeline execution.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Company Match
Profit Sharing
Pet Insurance
Paid Vacation
Growth & Insights and Company News
6 month growth
17%1 year growth
17%2 year growth
14%memoryBlue partners with Mindtickle to enhance ai-driven sales development performance. MemoryBlue has announced a strategic partnership with Mindtickle, aimed at strengthening sales development performance through advanced AI-driven coaching and enablement capabilities. As part of the collaboration, Mindtickle's platform will be embedded into memoryBlue's standard service offering, making it accessible to all dedicated sales resources. This partnership further reinforces memoryBlue's commitment to delivering measurable results and performance improvements. With the integration of Mindtickle's AI-based sales enablement tools, memoryBlue's clients will have access to a dual-layer coaching program. The program will include the Standard Enablement Package, which will be accessible across all campaigns, and the Advanced AI Coaching Suite for those seeking deeper insights for performance improvements. Under the new arrangement, all memoryBlue programs will include a structured onboarding experience, where there will be an integration of instructor-led training and on-demand learning. The sales team will also have access to campaign-specific training materials, which will be tailored to the client's market and solutions, as well as an AI-powered search feature for relevant messaging. The sales team will also have access to AI-powered role-playing simulations, where they will be able to interact with real-life scenarios with prospects, thus being equipped with the tools to handle objections. "In today's environment, AI isn't optional - it's how you stay on the bleeding edge. Tasks like call scoring and one-to-one coaching are critical to performance, but incredibly hard to deliver consistently at scale. AI solves that. By deploying Mindtickle across our entire operation, we're automating what was once manually intensive, unlocking efficiency, and freeing our team to focus on what moves the needle. The result for our clients is better insights, sharper campaign intelligence, and a partner that can pivot faster and drive more revenue. That's what it means to us to remain the most innovative sales and revenue partner in the market." - Aurelien Mottier, President, memoryBlue. Advanced organizations can also look to the Advanced AI Coaching Suite for the evaluation of real-time sales conversations, which will include feedback, scorecards, and in-depth conversation analysis to provide specific coaching results. There is also the scoring of performance results for specific competencies, as well as the longitudinal analysis of progress over time for individuals and teams. The overall visibility for managers and revenue leaders will provide greater insight into the performance of the team, allowing for more specific coaching and sales strategy refinement. The results of the Mindtickle analysis will be passed on to the clients of memoryBlue, which will provide a better overall picture of the progress of the pipeline and how to improve the messaging and conversion rates. Mindtickle now becomes a key component of memoryBlue's broader technology ecosystem, contributing to a unified infrastructure designed to maximize productivity, consistency, and scalability across all sales engagements. "memoryBlue has built a reputation for delivering elite sales talent, and we're proud to power the continuous development that keeps that talent sharp. Together, we're giving clients something rare: a team that's not just ready on day one, but gets better every single day they're in market." - Craig Carney, SVP Global Sales, Mindtickle The integration of Mindtickle is effective immediately for all existing memoryBlue clients. New and prospective customers will also benefit from the platform as a standard feature from the beginning of their engagement, reinforcing memoryBlue's commitment to delivering high-performance, AI-enhanced sales development services.
Veteran Executive Joins memoryBlue to Lead Sales and Channels, Taking the Lead as a Global Sales Powerhouse Following Successful Operatix AcquisitionTYSONS, Va., May 22, 2025 /PRNewswire/ -- memoryBlue, a global leader in outsourced sales and marketing services, announced today the appointment of Glenn Haertel as its new Chief Revenue Officer. Haertel, a seasoned executive with over 25 years of experience driving revenue growth and operational excellence, joins memoryBlue to lead the company's next phase of growth.In his role, Glenn will spearhead the expansion and acceleration of memoryBlue's sales initiatives, leveraging the company's proven SMART model—Sales, Marketing, Academy, Recruiting and Technology—to deliver unparalleled results for clients worldwide."Glenn's extensive background in building high-performance sales teams and results-driven go-to-market strategies is exactly what we need as we scale globally," said Aurelien Mottier, President of memoryBlue. "Glenn's track record aligns with memoryBlue's mission of delivering exceptional results to customers and nurturing top-tier sales talent."Prior to joining memoryBlue, Glenn held senior leadership positions at Displaydata, Factor 8 and Blacklidge, where he consistently built teams and delivered revenue growth."I am thrilled to join memoryBlue during such an exciting period," said Glenn Haertel. "memoryBlue stands out with an incredible base of very happy customers, a uniquely delivered suite of services and our secret sauce…a group of genuinely dedicated people doing great things every day. I'm eager to build on this strong foundation to drive continued growth and success."The company's unique combination of targeted selling strategy, use of AI for personalized outreach and comprehensive training has solidified its position as a global market leader in outsourced sales, marketing and recruiting services.About memoryBluememoryBlue is a global sales development firm that gives high-tech companies the ability to launch and grow revenue through expertly crafted outbound sales and marketing services. Following its acquisition of Operatix, memoryBlue has become a global powerhouse, with nine offices worldwide, support for 30+ languages, a vast alumni network and thousands of dedicated sales professionals for hire.Leveraging deep industry expertise, a proven track record in outsourced sales, and a data-driven approach anchored by their SMART methodology (Sales, Marketing, Academy, Recruiting, and Technology), memoryBlue helps companies efficiently scale revenue—whether they're launching new products, expanding into new markets, pivoting strategically, or optimizing existing sales processes
memoryBlue announces the appointment of Ben Idle as Head of Talent.
Acquisition combines two leading outsourced sales development firms offering service globally in North America, EMEA , LATAM, and APAC and charts the path for further geographic and service-line expansionTYSONS, Va. and LONDON, July 27, 2023 /PRNewswire/ -- memoryBlue, LLC today announced the acquisition of Operatix, Ltd. and Operatix, Inc. (together, "Operatix"), a sales acceleration services provider for B2B technology companies headquartered in London, UK, with additional offices in the US and Singapore. The strategic merger unifies two market leaders in the outsourced sales development industry in order to provide a global solution to customers and further support professional growth and career opportunities for employees. Aurelien Mottier and Robert Westell, Operatix's co-founder and CEO and COO, respectively, will be assuming meaningful leadership roles within the combined company alongside memoryBlue's existing management team, led by Chris Corcoran and Marc Gonyea, both Managing Partners and co-founders."Our merger with Operatix represents a key strategic milestone for memoryBlue," said Chris Corcoran
memoryBlue acquires Operatix to create a global leader in sales acceleration services for the B2B technology ecosystem