Third-Party Services Tactical Specialist

Overview

Join Our Team at Wheels Up

At Wheels Up, we're proud to be a global leader in on-demand private aviation. As one of the largest companies in the industry and a strategic partner of Delta Air Lines – we are committed to making private air travel safe, reliable, and enjoyable. With a diverse fleet of owned aircraft plus a global network of trusted charter operators, we offer our customers access to the right aircraft for their needs and the ability to fly on their terms.

And it doesn’t stop at private flights. Wheels Up also provides freight services, safety and security solutions, and managed services to individuals, businesses, government agencies, and more. Regardless of how, when or where you want to fly, our mission is simple; deliver a premium, personalized aviation experience for every customer.

Role Overview: What You’ll Be Doing

This role serves as the primary Third-Party Services tactical resource for managing operator engagement, disruption-related information, flight readiness validation, and internal coordination during the most time-sensitive portion of the flight lifecycle. The Specialist ensures that Third-Party Operators, Commercial Pods, Enterprise Operations Control, Flight Services Managers, and internal operations teams are aligned around accurate, timely, and actionable information.

Location: Chamblee, GA (Wheels Up Member Operations Center)

Responsibilities

Your Key Responsibilities (Essential Functions)

• Serve as the dedicated Third-Party Services tactical resource for flights inside 72 hours of departure, with heightened focus on the night prior and day of flight.
• Engage directly with Third-Party Operators to confirm flight readiness, changed trip details, timing expectations, aircraft status, crew status, FBO information, and operational constraints.
• Serve as the primary Third-Party Services tactical partner to Commercial Pods, Flight Services Managers, Enterprise Operations Control, GRP, Mission Planning, Flight Control, Scheduling, Dispatch, and other internal operations teams.
• Support recovery coordination for third-party flights impacted by service interruptions inside the tactical window, including the night prior and day of flight.
• Perform elevated final readiness checks for third-party flights approaching execution, including review of operator, aircraft, crew, FBO, itinerary, passenger, timing, and service details.
• Serve as a senior resource for Third-Party Services Coordinators handling complex operator updates, tactical-window questions, disruption workflows, or time-sensitive trip changes.
• Maintain accurate, timely, and complete documentation of operator updates, changed trip details, disruption activity, recovery actions, internal communications, and unresolved items.

Qualifications

What You Bring to the Table: Education & Certification Requirements

We’re looking for someone who has a unique mix of experience, skills, and passion for what we do:

• Minimum of 3-5 years of experience in private aviation, aviation operations, charter operations, vendor coordination, flight support, customer operations, or a similar operational role.
• Demonstrated success handling operator communication, itinerary review, trip changes, flight readiness checks, or third-party coordination in a time-sensitive environment.
• Experience supporting day-prior or day-of flight execution, irregular operations, service interruptions, recovery coordination, or operational escalation strongly preferred.
• Strong written and verbal communication skills required.
• High school diploma or equivalent required; bachelor’s degree in aviation management, Business, Operations, or related field preferred.
• Ability to work a full-time in-office schedule at the Member Operations Center, including varying shifts, weekends, holidays, and non-standard hours as required to support operational coverage.

The Extras We Value (Preferred Requirements)

While not mandatory, here are some additional things that would make you stand out:

• Prior experience as a Third-Party Services Coordinator, Lead Coordinator, Enterprise Operations Manager, Flight Services Manager, charter operations coordinator, flight coordinator, dispatcher, or similar aviation operations role.
• Familiarity with Third-Party Services workflows, Task Manager, GRP, operator communication channels, FBO coordination, final itineraries, trip construction, recovery workflows, and internal escalation procedures.
• Experience managing operator-driven changes involving aircraft substitutions, tail changes, crew deviations, FBO changes, airport constraints, maintenance issues, routing updates, delays, or service recovery.
• Demonstrated ability to support high-touch customer-facing teams by providing accurate operational information during time-sensitive or disrupted flight activity.

Physical Requirements

We want to make sure you’re fully equipped for success. Here’s a look at any physical requirements needed for this role:

• Standard office and computer usage required

What We Offer

Salary Range & Benefits

At Wheels Up, we believe in fair compensation based on experience, skills, and qualifications. The yearly compensation for this role ranges from $65,000- $75,000 depending on a variety of factors. We don’t typically start individuals at the top of the salary range; your place within the range is based on what you bring to the table. Additionally, you may be eligible for a discretionary annual incentive program, which rewards individual and organizational performance.

We also offer a range of benefits designed to support your well-being and personal life, including:

• Tuition Reimbursement
• Competitive 401(k)
• Comprehensive Medical, Dental, and Vision Insurance
• Complimentary access to mental health and wellness counseling through Spring Health
• Financial planning assistance
• A variety of additional programs and services in support of your total well-being

Everyone is welcome here

Each of us is unique, and that’s what makes us amazing. We believe there’s power in bringing people with different backgrounds, points of view and life experiences together. So, bring yourself and your best ideas.

Wheels Up is committed to a policy of equal employment opportunity for applicants and employees. It is our policy to apply recruiting, hiring, training, promotion, compensation and professional development practices and make all other employment decisions without regard to actual or perceived race, color, religion, sex, national origin, age, disability, pregnancy status, genetic information, or any other characteristic protected by federal, state or local laws, regulations or ordinances.

Because when we feel safe and comfortable being ourselves, there’s no limit to what we can achieve.

Need Accommodations?

If you have a disability or are a disabled veteran and need assistance with applying, please reach out to us at [email protected]. Simply include “Accommodation Request” in the subject line so we can quickly address your needs.

We look forward to learning more about you and how you can contribute to the Wheels Up journey!