H

HighLevel

All-in-one marketing platform for agencies

Trial Experience Apprentice

Full-Time
₹32k/mo
Entry
Remote in India
Remote
Customer Experience & SupportCustomer Support

About the job

Requirements
  • A high school diploma or GED, or be working toward one.
  • Good communication skills in English and the ability to explain things clearly to customers.
  • Willingness to learn tools such as Google Calendar.
  • A friendly phone, email, and chat communication style.
  • Ability to stay organized and find information quickly.
  • Ability to juggle a few tasks at once in a fast-paced environment.
  • Patience and good listening skills.
  • Ability to adjust communication tone depending on the person.
  • Ability to work from home on camera in a quiet space.
  • Reliable high-speed internet at home.
  • Comfort with using a Mac with multiple monitors and willingness to learn tools such as Google Suite, Zoom, Slack, and Excel.
  • No prior experience is required; training is provided.
Responsibilities
  • Learn how to understand different customer needs and communication styles so every customer feels welcomed.
  • Greet customers, keep the call queue updated, manage the waiting room, and reply to texts and emails.
  • Set up basic customer account information when needed.
  • Answer calls, chats, and emails, and book appointments for the team.
  • Track customer information and make sure tasks are passed to the right team member using the CRM system.
  • Help establish good practices for operating the video waiting room.
  • Enter information into spreadsheets or update calendars.
  • Answer and forward phone calls.
  • Send customers short surveys to rate their experience.
  • Monitor systems to make sure everything is working properly.
  • Help ensure urgent customer issues are handled quickly.
  • Help the team stay organized by setting reminders and managing the task pipeline.
  • Learn more about company products by joining team meetings and training sessions.
  • Perform other tasks as business needs change.
Desired Qualifications
  • Past experience answering calls, scheduling, or helping customers.

About the company

HighLevel provides a centralized platform for marketing agencies and businesses to manage sales, lead generation, and client communication. The software works by integrating a CRM, page builder, and automated email and SMS tools into a single dashboard accessible via a monthly subscription. Unlike competitors that require users to stitch together multiple separate services, HighLevel bundles these tools into one interface specifically tailored for agency workflows. The company's goal is to provide a complete suite of marketing tools that allows users to capture, nurture, and close leads without switching between different platforms.

Company Size

1,001-5,000

Company Stage

Growth Equity (Non-Venture Capital)

Total Funding

$60M

Headquarters

Dallas, Texas

Founded

2018

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Simplify Jobs

Simplify's Take

What believers are saying

  • September 17, 2026 Dubai AI Center accelerates product releases and global talent recruitment.
  • September 28, 2026 Sterling Auty joined as CFO, strengthening financial discipline during expansion.
  • September 2026 native GPT-6 and Ask AI upgrades improve automation depth and retention.

What critics are saying

  • HubSpot, Zoho, and Birdeye attack HighLevel with stronger reviews and broader ecosystems.
  • OpenAI GPT-Live-1 and Meta Muse dependencies expose HighLevel to partner pricing shocks.
  • ClickFunnels sued HighLevel in 2024; July 2, 2026 Federal Circuit affirmed dismissal, inviting copycat litigation.

What makes HighLevel unique

  • HighLevel unifies CRM, automation, messaging, and funnels in one operating system.
  • September 2026 Meta Muse integration extends HighLevel into agentic workflows across customer conversations.
  • 2025 scale hit 2.2 million businesses, 6.9 billion leads, and $4.2 billion sales.

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Benefits

  • Remote Work Options
  • Flexible Work Hours

Growth & Insights and Company News

6 month growth

0%

1 year growth

1%

2 year growth

4%
My Local Agency
Oct 20th, 2026
Build Voice AI agents faster with HighLevel's new Flow Builder templates & Guided setup.

Build Voice AI agents faster with HighLevel's new Flow Builder templates & Guided setup. Building powerful Voice AI agents just got easier! HighLevel has introduced ready-made templates and guided setup options for the Voice AI Flow Builder, making it faster and simpler to create, customize, and deploy AI-powered call experiences for your business. Instead of building every Voice AI flow from scratch, you can now start with a preconfigured structure designed around common business needs. Whether you're creating an AI receptionist, managing incoming leads, or automating customer interactions, this update helps simplify the setup process and reduce configuration mistakes. What's new in the Voice AI Flow Builder? The latest update introduces several improvements designed to make building Voice AI agents more efficient. 1. Ready-Made Voice AI templates. No more starting with a blank canvas! HighLevel now offers templates that provide a starting point for common call scenarios. These templates can include preconfigured instructions and actions based on the selected use case, giving you a foundation to customize for each business. Why it matters: You can spend less time building basic call flows and more time refining the customer experience. 2. Guided setup for easier configuration. Setting up Voice AI agents involves several important configurations, and missing a step can impact how your agent performs. With the new guided setup experience, HighLevel helps walk you through the configuration process. This includes: * Guided prompts for completing agent setup * Preconfigured instructions based on your selected template * Automatically added actions for supported use cases * Clearer warnings when required configurations are missing Why it matters: Guided setup makes it easier to launch agents with confidence, even if you're still learning how to build Voice AI flows. 3. New Update Tag action. Another addition is the Update Tag action within the Flow Builder. This gives you another way to organize and manage contacts as they move through Voice AI interactions. For example, tags can help identify contacts based on their needs, interests, or the type of conversation they've had. This can be especially useful when organizing leads and supporting follow-up automations. Why it matters: Better contact organization helps businesses create more targeted follow-up experiences and maintain cleaner customer records. Why this update matters for your business. Voice AI is becoming an increasingly valuable tool for businesses looking to improve customer communication without adding more work to their teams. However, building and configuring AI agents can sometimes feel overwhelming. With templates and guided setup, HighLevel is making Voice AI more accessible and easier to manage. Here's how your business can benefit: * Faster Setup: Get started with prebuilt structures instead of creating every flow manually. * Fewer Configuration Errors: Guided prompts and warnings help identify missing setup requirements. * More Consistency: Use standardized call flows to create a more reliable customer experience. * Easier Customization: Adapt existing templates to fit your business's specific needs. * Simplified Scaling: Agencies managing multiple business accounts can reuse similar structures and reduce repetitive setup work. How to Get started. Ready to explore the new templates? Open your HighLevel subaccount and navigate to the Voice AI Flow Builder. From there, explore the available templates and guided setup options, select a use case that fits your business, and customize the instructions and actions. Before activating your agent, review the configuration and test the flow to make sure it handles calls as expected. For a complete walkthrough, check out HighLevel's official guide: AI Voice machines.

PR Newswire
Oct 14th, 2026
HighLevel appoints Grubhub founder Matt Maloney to its board

HighLevel, an AI-powered operating system for businesses, agencies, and founders, has appointed Grubhub founder and former chief executive officer Matt Maloney to its board of directors. Maloney has more than 20 years of experience building technology businesses. He led Grubhub for 17 years, through its merger with Seamless and its multibillion-dollar acquisition by Just Eat Takeaway.com in 2021. The appointment follows HighLevel's global expansion. In September, it opened an AI Center of Excellence in Dubai and a Dallas office. HighLevel will host its annual event, LevelUp, in Dallas from October 26 to 29. More than 1,500 founders are expected to attend.

Today in New York
Oct 7th, 2026
TwinsAI launches ScreenPass: 1st AI Call Screener Responder for AI Dialers - as 28% of calls to mobiles hit AI screeners.

TwinsAI launches ScreenPass: 1st AI Call Screener Responder for AI Dialers - as 28% of calls to mobiles hit AI screeners. TwinsAI's September call data shows AI screeners answered more than 1 in 4 mobile sales calls. When ScreenPass responds 12% of those calls reach a live person. Apple and Google gave everyone an AI assistant to answer calls from unknown numbers, which means more than a quarter of mobile sales calls now start as a conversation between a rep and a robot." - Daniel Lizio-Katzen, co-founder and ceo of TwinsAI NEW YORK, NY, UNITED STATES, October 7, 2026 / EINPresswire.com / - TwinsAI, the AI parallel dialer built for B2B sales teams, today launched TwinsAI ScreenPass, the first AI call screener responder built into a parallel dialer. When an outbound call is picked up by an AI call screener instead of a person, ScreenPass responds to the screener on the rep's behalf and handles the call until it becomes a live conversation, so reps never have to stop dialing to deal with a screener bot. AI call screening is now built into iPhone and Android phones, and it has changed the math of outbound sales. In an analysis of millions of calls placed through TwinsAI, 28% of calls in September to mobile numbers were answered by an AI call screener rather than a person. For most sales teams, that is where those calls end. However, when TwinsAI's proprietary ScreenPass AI responded, 12% of screened calls were passed through to a live person, which works out to more than 3 additional live conversations for every 100 mobile numbers dialed. The problem is sharpest for teams using a parallel dialer. With several lines ringing at once, a rep can't stop to explain themselves to a screener on one line while a prospect picks up on another. ScreenPass handles the AI call screener so the salesperson stays connected to the conversations that matter. "Apple and Google gave everyone an AI assistant to answer calls from unknown numbers, which means more than a quarter of mobile sales calls now start as a conversation between a rep and a robot," said Daniel Lizio-Katzen, co-founder and ceo of TwinsAI. "A rep with three lines ringing doesn't have time to stop dialing and wait to see if a prospect might answer, so we gave them an AI of their own. It turns out the best way to get past a polite robot is to use a polite robot." Early customers are already seeing the difference. "A lot of our outreach goes to mobile numbers, and more and more of those calls were landing in a screener and going nowhere," said Lazhar Berkat, founder and CEO of Mover Lead. "Since we turned on ScreenPass, our connection rate is up 12%, and our reps didn't have to change a thing about how they work." ScreenPass runs inside TwinsAI's AI parallel dialer and is available today to TwinsAI customers. It works alongside TwinsAI's native integrations with: Apollo, Attio, Close, HighLevel, HubSpot, Outreach, Salesforce, SmartMoving, Zoho and many other systems; so screened calls and the live conversations ScreenPass produces are logged back to the CRM automatically. Sales teams can see how ScreenPass works and schedule a demo at https://www.twinsai.com/ai-call-screening. ABOUNT TWINSAI TwinsAI is the first AI integrated sales environment (ISE), helping B2B revenue teams close more deals, faster. The TwinsAI ISE combines an AI parallel dialer, a botless AI notetaker and AI revenue agents, including inbound voice agents, in a single system. Every call and meeting becomes context that coaches reps in real time and makes each agent smarter, so the whole platform improves with every conversation. Founded in 2024 and based in New York City, TwinsAI helps customers generate 26% more pipeline velocity per rep and integrates natively with dozens of CRMs and data platforms. Learn more at twinsai.com. Media contact: Daniel Lizio-Katzen, [email protected] TwinsAI ScreenPass - the Only AI Call Screener Responder for AI Parallel Dialers Legal Disclaimer: EIN Presswire provides this news content "as is" without warranty of any kind. Today in New York do not accept any responsibility or liability for the accuracy, content, images, videos, licenses, completeness, legality, or reliability of the information contained in this article. If you have any complaints or copyright issues related to this article, kindly contact the author above.

PR Newswire
Sep 30th, 2026
HighLevel integrates with Meta's Muse AI agent to automate business workflows

HighLevel has integrated with Muse, Meta's new AI personal agent, enabling businesses to deploy Muse across their existing workflows, customer conversations, and calendars within the HighLevel platform. The integration allows businesses to use Muse for tasks including lead management, meeting coordination, and customer information updates. This marks the second collaboration between Meta and HighLevel in three months. In June, Meta selected HighLevel as an early scheduling partner for embedded appointment booking in Facebook Lead Ads. "AI that can answer questions is useful. AI that can actually get something done for your business is a whole different ballgame," said Shaun Clark, HighLevel co-founder. The connector went live on 29 September 2026, positioning HighLevel as a central operating system that allows businesses to integrate various AI tools whilst maintaining unified customer data and workflows.

PR Newswire
Sep 28th, 2026
HighLevel appoints Sterling Auty as CFO to scale global AI operations

HighLevel, the AI operating system for small and medium businesses, has appointed Sterling Auty as chief financial officer. Auty brings over 30 years of experience in technology and financial services. He joins from Barclays, where he served as vice chairman focused on the software sector within the firm's technology investment banking group. Previously, Auty spent 25 years at J.P. Morgan as managing director of equity research covering the software industry. The appointment comes as HighLevel continues to scale globally. The company recently opened its customer centre in Dallas and an AI centre of excellence in Dubai. Auty will lead HighLevel's global finance organisation and financial strategy as the company expands its platform serving small businesses worldwide.