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Copeland

Manufactures energy-efficient HVACR compressors and components

Shift Leader Technical Support

Customer SupportConfirmed live in the last 24 hours
Full-timeMexico City, CDMX, MexicoNo salary listedHybrid

About the Job

Requirements

  • Knowledge of diagnosing and addressing alarms in HVAC and refrigeration systems.
  • Ability to operate parametric controllers and building management system platforms for reading, adjustments, and logging.
  • Basic knowledge of communication protocols, including Modbus, BACnet, RS485, and Ethernet.
  • Ability to identify and recover offline sites and communication failures.
  • Basic ability to read electrical and control diagrams.
  • Experience using monitoring platforms, trend analysis, and event logging.
  • Ability to use ticketing systems and technical documentation.
  • Competence with Microsoft Office tools, including Excel, Word, and PowerPoint.
  • Basic knowledge of networks, gateways, and telemetry.
  • Operational leadership and rapid decision-making skills.
  • Ability to communicate clearly and effectively.
  • Ability to manage stress and prioritize work.
  • Critical analysis and problem-solving skills.
  • Ability to coordinate across teams and departments.
  • Organization, follow-through, and operational discipline.
  • Attention to detail.
  • Ability to report findings and progress clearly.
  • Logical thinking to understand control processes and rules.
  • Proactivity and ability to learn automation topics quickly.
  • Ability to work with support engineers.
  • Document-control discipline to ensure configurations are recorded.
  • Intermediate English (B1–B2), including reading and interpreting technical manuals and communicating basically with suppliers or technical support in the United States.

Responsibilities

  • Coordinate and supervise the technical-support team during the shift, ensuring compliance with key performance indicators, response times, and reporting requirements.
  • Ensure the proper operation, monitoring, and incident response of air-conditioning and refrigeration control systems, maintaining site continuity and effective alarm management.
  • Validate the team's execution of remote diagnostics.
  • Monitor refrigeration, HVAC, and digital-system alarms.
  • Ensure tickets are followed through to closure.
  • Coordinate programming activities and controller updates.
  • Respond to and recover offline sites or sites with communication loss.
  • Analyze recurring incidents to identify trends.
  • Maintain active communication with field teams, crews, and external contractors.
  • Participate in improving operating procedures and workflows.
  • Maintain operational communication with customers and internal teams, communicating status and actions clearly.
  • Generate reports on incidents, trends, and shift performance.
  • Ensure compliance with processes and provide technical support to the team in resolving events.

About the Company

Copeland

Manufactures energy-efficient HVACR compressors and components

Copeland provides energy-efficient heating, cooling, and refrigeration components for HVACR systems, focusing on compressors, controls, and related parts. Its products help OEMs, distributors, contractors, and end users operate HVACR systems with lower energy use and reduced environmental impact. The company differentiates by specializing in end-to-end HVACR components and sustainable climate solutions, emphasizing energy efficiency and environmental responsibility. Its goal is to help customers lower energy consumption and carbon emissions across residential, commercial, and industrial applications.

Company size
5,001-10,000
Company stage
Grant
Total funding
$2.5M
Headquarters
St. Louis, MO
Founded
1921

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