Finance Operations Supervisor

Is This You?

• Minimum 2–4 years of experience in operations, shared services, finance operation, or a related field, with experience in a Team Lead/Supervisor role preferred.
• Good understanding of internal controls, process compliance, and financial procedures.
• Strong people management and leadership skills, with the ability to coach, motivate, and develop team members.
• Strong analytical and problem-solving skills, with the ability to investigate issues and identify root causes.
• Good understanding of workflow management, productivity monitoring, and operational performance.
• Detail-oriented, organized, and able to manage multiple priorities in a fast-paced environment.
• Proactive in identifying process gaps and implementing practical improvements.
• Strong communication and stakeholder management skills.
• Able to handle escalations professionally and make sound decisions within established procedures.
• Comfortable working with operational data, reports, and performance metrics.
• Proficient in Microsoft Office, particularly Excel, for reporting and data analysis.
• Good command of English, both written and verbal, is preferred.
• Willing to work full WFO and/or in shifts, depending on business requirements.

Key Responsibilities

• Oversee daily finance operational (Account Receivable, Account Payable, Reconciliation) activities to ensure timely, accurate, and consistent delivery.
• Monitor team productivity, work quality, and adherence to established processes and guidelines.
• Manage task allocation, workload distribution, and workflow priorities based on business requirements.
• Investigate and resolve operational issues, exceptions, and escalations in a timely manner.
• Conduct root cause analysis (RCA) to identify recurring issues and recommend corrective actions.
• Identify process gaps and support continuous improvement initiatives to improve efficiency and service quality.
• Prepare and monitor operational reports, performance updates, and other reporting requirements.
• Collaborate with internal teams and stakeholders to address operational concerns and ensure smooth execution.
• Coach, guide, and motivate team members to achieve productivity, quality, and performance expectations.
• Provide hands-on support in handling complex operational cases and escalations when required.