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Freshworks

Cloud-based CRM and customer engagement suite

Lead Procurement Systems

Enterprise ApplicationsConfirmed live in the last 24 hours
Full-timeSan Mateo, CA, USA

About the Job

Requirements

  • Experience implementing, administering, and integrating SaaS software.
  • At least 5 years of experience in Procurement Systems Management, Source to Pay Process Design, or system implementation.
  • Experience designing and deploying new systems and processes at scale, with an emphasis on continuous process improvement.
  • Ability to drive cross-functional initiatives and implement ideas in a dynamic, changing environment.
  • Interpersonal and organizational skills.

Responsibilities

  • Partner cross-functionally across Freshworks to drive procurement systems improvements and successful implementations.
  • Demonstrate a thorough understanding of system design and functionality, identify potential issues, and offer creative solutions and alternatives.
  • Communicate status updates and risk assessments to the management team.
  • Administer, configure, and maintain procurement systems.
  • Manage data and system migrations.
  • Support procurement system implementation and improvement activities.
  • Assess end-user training needs, develop or enhance training materials, and deliver training programs.
  • Build productive working relationships with stakeholders and business partners.

Desired Qualifications

  • Experience with Zip.

About the Company

Freshworks

Cloud-based CRM and customer engagement suite

Freshworks provides a cloud-based suite of customer engagement and employee management software for businesses of various sizes, including modules for customer support, sales, marketing, IT service management, and HR. It works as a single SaaS platform where each module (Freshdesk, Freshsales, Freshmarketer, Freshservice, Freshteam) handles a different task and shares data across departments, with customers choosing tiered subscription plans and optionally extending functionality through a marketplace of apps. The platform combines multiple CRM and business functions on one interconnected system, rather than offering standalone tools. Its goal is to streamline customer interactions and internal processes to improve collaboration and efficiency across departments.

Company size
5,001-10,000
Company stage
IPO
Headquarters
San Mateo, CA
Founded
2010

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