Learning Experience Designer

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

The Learning Experience Designer will provide thought leadership in the application of instructional design strategies and methodologies, particularly in the areas of learning analytics and design, to deliver learner-centered training solutions across all levels in the organization.

SPECIFIC RESPONSIBILITIES

The LX Designer for this campaign will:

• Provide instructional design services to the following key functions:

  • Implementations, Project Management, Client Services, Consultancy and Product-Specifics Training (PST) for new campaign/LOB launches

  • Operations Management, Quality and PST to address performance gaps in production

  • Organizational Development (OD) for continuing education and skills enhancement

  • Other Support functions and vendors for organization-wide special projects (e.g., new tool/technology, process updates)

• Collaborate with the Multimedia, Content, and LMS Administration work streams and PST Teams to design, develop and implement innovative self-paced and instructor-led training programs and evaluate the effectiveness of such. Key tasks include, but are not limited to, the following: 

  • Analyzing learning needs

    • Conduct audience, context ,content, and available performance analysis when determining a design for a particular project

    • Gather data for analyses by working together with project members and other connected departments, as necessary in interpreting data

  • Determining required skills and competency levels for learners/ participants

    • Collaborate with SMEs, stakeholders and other key departments to finalize desired skills and level of expertise of the desired audience of learning

  • Identifying training objectives and performance targets

    • Determine target objectives for identified learning content and target audience

  • Defining instructional design strategy

    • Identify best method to deploy learning experience or instructions 

  • Scoping/outlining training content

    • List details of proposed training content , indicating duration and method

  • Building training curriculum/lesson plan

    • Outline details needed in a training/ lesson plan ( i.e. duration, method, objectives, and details of learning content needed

  • Writing storyboards/scripts

    • Collaborate with SMEs in finalizing learning content that is critical for learners/ participants 

    • Write storyboards for elearning content for NMD to develop using the most appropriate authoring tool

    • Write scripts for dialogues/ video narration that will engage and disseminate knowledge and information 

  • Designing facilitator and participant guides

    • Write and script learning content for facilitators in providing instructions as well as facilitating learning in a brick and mortar or virtual classroom

    • Write information that will aid learning and engagement for participants for brick and mortar or virtual classroom

  • Facilitating Train-the-Trainer (T3)/Knowledge Transfer (KT) sessions

    • Lead knowledge transference and best practices in facilitation by conducting sessions with trainers/ facilitators utilizing the materials and assets designed and developed for a particular course 

    • Provide feedback to identified participants after the sessions, as appropriate

  • Creating knowledge and skills assessments

    • Design and write appropriate means to measure and evaluate learning and knowledge of participants   

  • Evaluating learning effectiveness

    • Gather relevant data comparison of performance and training effectiveness 

    • Collaborate with key departments to gather and collate relevant data for evaluating learning 

    • Conduct post mortem reviews with project team members and other relevant departments to discuss current evaluation 

    • Collaborate with project team members and relevant departments to identify points to improve 

    • Suggest ways to improve and/or sustain performance based on results of evaluation 

• Discover and implement techniques to drive online learning adoption and content usage.

• Continuously update and improve knowledge, skills, and behaviors related to instructional design, adult education, and training evaluation.

• Lead small projects by initiating meetings, communicating risks and following up on agreed deadlines

• Develop learning content

  • Conceptualize the overall look and feel of digital learning lessons.

  • Produce development brief outlining the mood board and suggested interactions to be used in the lesson

  • Coordinate with the LX Design Team to recommend the best interaction or media to present the content.

  • Develop advanced instructional media which includes but not limited to: guided tool simulations, interactive lessons and assessments, motion graphics instructional videos, and game-based courses.

  • Utilize various graphics, video, and course authoring software to develop visually appealing and modern-looking instructional media. Apply visual design principles in every single output.

• Manage the overall development

  • Lead or work with the project team and keep track of the development progress.

  • Work with media developers to create the assets needed for the project

  • Report milestone progress, risks, and red flags to project leads and managers.

• Work with other workstreams

  • Work with the LMS team to set up the course page and upload the content 

  • Work with the Design team to ensure reviews are done in a timely manner

• Identify opportunities and lead initiatives to improve the team’s processes and output.

  • Analyze the team’s opportunities in developing learning materials.

  • Plan for learning sessions.

  • Facilitate learning sessions.

• Accomplish administrative tasks to help drive projects to timely and quality completion.

  • Maintain task and project trackers.

  • Participate in project meetings.

  • Provide updates to project team members.

The success of the LX Designer will be measured through:

• Implementing training programs that reflect a learner-centered teaching philosophy

• Addressing identified learning/performance gaps

• Improving training absorption and retention

• Hitting defined KPI targets/goals

• Adhering to agreed timelines 

• Presentation and application of innovative learning media within a specified period

• Contribution and impact of developed media to learning, measured by Kirkpatrick’s Levels of Evaluation (Levels 1 to 3).

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Employees may be required to perform any other job-related duties as requested by their supervisor. All requirements are subject to possible modification to reasonably accommodate qualified individuals with a disability.

EDUCATION

Bachelor’s degree or equivalent in Instructional Design or closely related course.

Master's degree in Instructional Design, Distance Education or Educational Technology is a plus.  
 

WORK EXPERIENCE

• 3-5 years designing learner-centered training programs and developing related training materials

• 3-5 years conducting learning needs analyses to identify situations addressable by training solutions

• Working knowledge of adult learning, instructional design, and evaluation principles and practices

• Drafting measurable training goals and learning objectives (in all three learning domains)

• Developing appropriate learning assessment strategies and instruments

TECHNICAL SKILLS

• Technology literate; can easily work with new software (e.g., media development tools, office suite, and other web applications)

• Understanding of functionalities of courseware authoring tools (e.g., Adobe Captivate, Articulate Storyline) 

• Experience with E-Learning design principles, practices, and platforms (LMS)

OTHER SKILLS

• Demonstrated ability to make decisions by using logic to identify key facts, explore alternatives and propose quality solutions

• Demonstrated ability to communicate information and ideas clearly, and concisely, verbally and in writing

• Demonstrated ability to interact with peers, management and other departments in a professional manner

• Strong organizational and interpersonal management skills

• Ability to manage time effectively and efficiently

• Self-motivated and directed with keen attention to detail

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URLhttps://www.taskus.com/careers/.