VIP Lounge Representative
MGM Resorts International
VIP Lounge Representative
MGM Resorts International
Global luxury hospitality, casino, entertainment operator
The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
As a VIP Lounge Representative, you'll epitomize the pinnacle of hospitality, ensuring every guest receives a heartfelt welcome and an unparalleled sense of appreciation from their initial contact. Your duties span from facilitating seamless hotel registrations to fulfilling bespoke concierge requests, all aimed at curating unforgettable experiences for our esteemed guests. By intuitively grasping each guest's individual narrative and requirements, you'll take ownership of their journey, crafting extraordinary moments and memories that resonate long after their departure!
THE STARTING PAY RATE: $22.50 / Per Hour
THE DAY-TO-DAY:
Greet VIP customers, answer questions, facilitate guest reservations, and verify if special requests/amenities were delivered
Ensure the VIP check-in/out process is efficient and flawless while facilitating an excellent working relationship between the property and the guest
Resolve guest bills with casino hosts for any additional food, beverages, or show tickets
Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures
THE IDEAL CANDIDATE:
Must be 21 years of age or older
High school diploma or GED
One (1) year of prior relevant Front Desk or Concierge experience preferred
One (1) year of prior relevant Guest Services experience in a similar resort setting preferred
Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders
Must be able to work various shifts, including weekends and all holidays
THE PERKS & BENEFITS:
Free meals in our Bellagio employee dining room
Free parking on and off-shift at all MGM Resorts properties
Professional and personal development opportunities through employee programs and network groups
Wellness incentive programs to help you stay healthy physically and mentally
Access to company hotel, food and beverage, retail, and entertainment discounts
VIEW JOB DESCRIPTION:
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=12858
Are you ready to JOIN THE SHOW? Apply today!
Global luxury hospitality, casino, entertainment operator
MGM Resorts International operates a portfolio of luxury destination resorts that offer hotel rooms, casino gaming, live entertainment, dining, and retail. Its products work by combining accommodations, gaming, and entertainment with on-site venues and services, and by selling rooms, gambling, meals, tickets, and retail items; the M Rewards loyalty program encourages repeat visits and higher spend, while the company also creates tailored packages for corporate events and large groups. The company differentiates itself through a broad collection of well-known brands (like Bellagio, MGM Grand, Mandalay Bay, and The Mirage), integrated hospitality and entertainment experiences, and a strong loyalty program that rewards frequent guests. MGM Resorts’ goal is to deliver memorable experiences through high-quality service and diverse offerings, while growing revenue from rooms, gaming, food and beverage, and events.
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