Retail Supervisor

Retail Supervisor 店舖主管

Love, Bonito · Central, Hong Kong · Full-time · Posted 2023-06-16

Workplace: on_site

Department: Retail

Description

About us

We pride ourselves as the best and largest vertically integrated, omni-channel women's fashion brand in the region. Founded in 2010, we have grown to 250 people strong, proudly headquartered in Singapore with country offices in Indonesia and Malaysia and an omni-channel presence across these 3 markets. In addition to our retail franchise in Cambodia, we ship internationally to 15 markets (Hong Kong, China, Philippines and Australia, New Zealand, US, Canada, Macau, Japan, Korea, Vietnam, Thailand, Myanmar, Cambodia & Brunei).

We are taking our definition of new female retail global, with our sights set on becoming the most thoughtful brand for the everyday woman.

關於我們

我們是亞洲區內最頂尖最大型的垂直整合全方位零售女裝品牌，我們對此引以為傲。從 2010 年品牌創立以來，總員工人數已達至 250 人。品牌的總部位於新加坡，其他地區辦公室則分布在印尼及馬來西亞，全方位零售網絡則擴及上述 3 個市場。除了在柬埔寨的零售特許業務以外，我們還擴及全球 15 個市場（包含香港、中國、菲律賓及澳洲、紐西蘭、美國、加拿大、澳門、日本、韓國、越南、泰國、緬甸、柬埔寨及汶萊）。

我們致力於改造全球女裝零售的定義，並透過我們的視角將 Love Bonito 蛻變成專為所有女性而設的卓越品牌。

The team

The Love, Bonito team is a passionate, dynamic, innovative and fun-loving family. From fashion-lovers, savvy marketers to tech whizzes, we have a diverse team of talented individuals with one unified focus - our customer, the Love, Bonito woman. She is at the heart of everything we do and we pride ourselves in always taking an innovative, data-centric yet considerate approach in creating the right experiences, products and content for her. With big dreams and a grand mission, we’re looking for great like-minded people to join us - people who are as passionate, fearless and entrepreneurial.

If you’re looking for a dynamic, no corporate-BS environment to learn, grow, and really make an impact, we could be the perfect fit for you!

團隊

Love, Bonito 的團隊滿懷熱情、活力充沛、積極創新，是個滿載歡欣的大家庭。團隊的成員組成豐富多元，包括時裝愛好者、睿智營銷人員、以及科技奇才，每位成員都朝著同一個目標邁進：「為 Love, Bonito 女裝品牌顧客服務」。團隊所做的努力都是以顧客為主，我們引以自豪地採取別具新意、數據導向、迎合市場需求的方式，為女性顧客打造頂級體驗、產品及服務。我們懷有偉大夢想及宏大使命，並正在尋找懷有相同熱情、勇敢無懼且具有商業經驗的同仁加入我們。

若你在尋找靈活多元、高效率的工作環境，希望在公司裡學習成長並地造成實在的改變，Love, Bonito 就是最適合的公司！

You should have / be:

• A Love, Bonito brand enthusiast with a contagious passion to deliver the LB guest experience
• Able to relate to our mission of empowering women through style, and have a strong personal sense of style and fashion
• A strong people-person! You are not afraid of approaching strangers and striking a genuine conversation, and guests aren't afraid to approach you either!
• A leader with a proven record of training, coaching, and developing a team of co-workers
• A performance-driven professional that drives sales and achieves results for the business through training initiatives
• Demonstrable experience in a supervisory capacity in retail or customer service sectors
• A dependable leader who is open to giving and receiving feedback, and is always hands on deck together with the rest of the team
• An insightful problem solver who proactively innovates to improve systems and operations

Main Responsibilities

• Under the supervision of the Store Manager, support in day-to-day leadership and key areas of store operations
• Oversee daily and weekly deliverables such as the store checklist and inventory checklists
• Work with store manager to lead store sales performance and customer service excellence
• Delegate work, encourage and provide feedback to the team and acts as the outstanding "go to" person
• Coach staff members in providing the best guest experience, and plays a hands-on role on the sales floor
• Implement measures to avoid stock damages, theft, and wastage
• Train new staff members and scheduling shifts
• Provide a seamless shopping experience and ensure that all merchandise are available in all colours, sizes, and quantities on the floor
• Receiving and processing new stock, replenishments, returns, damages and transfers, as well as support all stock-take exercises
• Cashiering duties using the POS system to process payments and close accounts for the closing shift
• Proactively acquiring knowledge regarding company general information, fashion news, new product information, customer feedback and staff communication
• Promote first class service excellence & customer experience at all times
• Be a customer experience champion, including speaking to guests and offering advice on colour, fit, and silhouette to best suit their needs

Requirements

• Minimum 1 year's experience in a retail leadership role, or equivalent
• Completion of tertiary education and a good working knowledge of MS Office will be a plus
• Ability to work various shifts and able to work 5 days a week (including weekends and public holidays). Weekends are where all the magic happens!

Benefits

1. A dynamic, no corporate-BS environment to learn, grow, and really make an impact.
2. Staff Wellness
   • Comprehensive corporate insurance (Fully covered visits at our panel clinics, Dental coverage, Maternity reimbursement for both our employees and their wives, Mental wellness support)
   • Tailored coaching services for mental wellness.
3. Learning and Career Development
   • Coaching
   • Dedicated leadership training for those of managerial responsibilities

4. TeamLB perks

   • Generous staff discount off LB products
   • Corporate partnerships with a variety of companies
   • Employee driven peer-to-peer recognition platform to honour and celebrate everyday achievementsInternal
   • Referral programme

福利

1. 充滿活力＆成長機會的工作環境

2. 員工健康福利

   • 全面的公司保險（全額支付指定診所的就診費用、牙科保險、員工及其妻子的產假補償及精神健康支援）

   • 針對精神健康的量身定制教練服務

   • 學習和職業發展

   • 指導

   • 為具有管理責任的人員提供專門領導力培訓

   • TeamLB福利

   • 優惠的員工折扣價格購買LB產品
   • 與多家公司建立的企業合作關係
   • 員工自主推薦同事的同儕認可平台，以表彰和慶祝日常成就
   • 內部推薦計劃

Apply

Apply at Love, Bonito

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