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TSC

Global CX agency building customer journeys

Senior Business Development Manager

Full-TimeUpdated on 10/23/2026
No salary listed
Expert
Bachelor's, Master's
Washington, DC, USA+4 moreMore locations: Texas, USA | Virginia, USA | Huntsville, AL, USA | Alabama, USA
RemoteRemote work is flexible; travel to customer sites and TSC offices as needed, with preferred travel of 20–30%.
Sales & Account ManagementAccount Executive
No H1B Sponsorship
US Citizenship Required

About the job

Requirements
  • A bachelor's degree in engineering, aeronautics, business, or a related technical discipline and 10–12 years of experience in business development, capture management, or related roles within the Defense or Intelligence Community markets.
  • A demonstrated track record of leading captures and winning new business valued in the multi-million-dollar range.
  • U.S. citizenship and the ability to obtain and maintain a Department of Defense security clearance.
  • Deep knowledge of the competitive landscape in Missile Programs, Intelligence Community Space, intelligence, surveillance and reconnaissance, electronic warfare, and/or signals intelligence solutions, with established senior-level customer and partner relationships.
Responsibilities
  • Lead business development and capture activities across TSC’s core technology areas, from opportunity identification through proposal submission and award.
  • Develop and execute strategic account plans to expand business in targeted agencies and mission areas.
  • Shape opportunities in early stages by engaging customers with white papers, technical exchanges, and solution demonstrations.
  • Leverage established customer relationships within the Department of Defense, the Intelligence Community, and industry partners to identify and secure new business.
  • Provide leadership in proposal development, including win theme creation, competitive analysis, and customer-focused messaging.
  • Lead customer engagements and represent TSC at industry events, conferences, and forums.
  • Drive program expansion by identifying adjacent opportunities and securing new contract vehicles.
  • Travel as needed to customer sites and TSC offices in the National Capital Region and Huntsville, Alabama.
Desired Qualifications
  • Expertise in radio frequency-based technologies such as radio frequency/microwave technologies, integrated defense electronics, proximity, height-of-burst, unmanned radio frequency payloads, or seeker sensors for missile, rocket, electronic warfare, and/or gun-launched munition platforms.
  • Demonstrated capture experience with Intelligence Community, Navy research and development, and/or Space research and development customers.
  • A master's degree in engineering, aeronautics, business, or a related technical discipline.
  • Experience leading cross-functional and geographically dispersed teams to deliver winning proposals and capture results.
  • A strong history of influencing requirements, shaping requests for proposals, and securing early positioning with key customers.
  • Based in the National Capital Region or Huntsville, Alabama, or willing to travel 20–30%.

About the company

TSC designs and builds digital customer experience solutions to help brands improve their relationships with consumers. The agency identifies friction points through customer journey mapping and usability testing, then develops and tests digital tools to solve these specific problems. As a member of the Sitel Group, TSC distinguishes itself by combining the agility of a specialized agency with the massive global reach and resources of a parent company spanning 140 countries. Its goal is to drive business growth by replacing frustrating brand interactions with digital experiences that make customers happier.

Company Size

201-500

Company Stage

N/A

Total Funding

N/A

Headquarters

Paris, France

Founded

2011

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Simplify Jobs

Simplify's Take

What believers are saying

  • TSC's July 2025 and January 2026 profiles still show active hiring and operations.
  • Partnerships like Zaion added AI callbots, strengthening automation offerings for 2026 prospects.
  • Foundever's August 2026 recapitalization extended maturities to 2030-2031, reducing near-term financial stress.

What critics are saying

  • Foundever cut nearly $900 million debt on August 17, 2026; balance-sheet pressure persists.
  • Laurent Uberti and Olivier Camino exited July 31, 2026, creating leadership uncertainty.
  • Foundever could fold TSC into broader delivery, erasing the TSC brand entirely.

What makes TSC unique

  • TSC combines CX strategy, design, and build for digital channels, not pure consulting.
  • The agency specializes in chatbots, social media, and self-service, matching digital-first brands.
  • Its Foundever parent gives access to global CX operations and enterprise accounts.

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Benefits

  • Health Insurance
  • 401(k) Company Match
  • Flexible Work Hours
  • Remote Work Options
  • Paid Vacation
  • Tuition Reimbursement