Summary

Java Application Support Engineer (Japanese Speaking)

Are you passionate about customer success? Do you like digging into code, and have a drive to continuously learn and solve problems? Do you want to be part of a global team that provides the best customer service in the industry, including the customers in Japan? If so, come join us at Guidewire!

Guidewire’s Application Support team is part of the Guidewire Global Support organization, delivering 24x7 service to customers who are using Guidewire software both in the Guidewire Cloud and on-premise. We are searching for people who are as passionate about working together to deliver quality products and support as we are.

As an Application Support Engineer you will learn everything there is to know about Guidewire’s products, and you will communicate and share that knowledge with Guidewire’s internal and external customers, including our Japanese customers. Join us and enjoy a career where you can make an impact. You will be inspired by those around you, and you’ll be trusted and empowered to go further.

Job Description

What You’ll Do

A Guidewire Application Support Engineer is primarily responsible for providing technical support to Guidewire customers using Guidewire products.

Develop and maintain deep expertise in Guidewire’s suite of products

Troubleshooting and resolution of incoming support cases. This includes identifying root causes of issues, providing workarounds or solutions, and collaborating with other teams to resolve complex problems.

Communicate with customers and ensure that they receive timely and accurate updates on the status of their support requests. This includes providing clear and concise technical explanations to non-technical customers, and managing customer expectations.

Create and maintain knowledge articles related to the resolution of customer-reported problems with Guidewire products.

Execute operational tasks to provision, rebuild, configure, and restore services for customer cloud environments as needed.

Identify areas for service improvement, and collaborate with other teams to implement changes that improve the customer experience.

Manage and resolve incidents within contractual service level agreements (SLAs). This includes coordination with other teams and stakeholders, and providing timely updates to customers.

Share your technical knowledge and expertise with other team members, and contribute to the development of team training materials and processes.

As part of a global team, we provide 24x7 support using a Follow-the-Sun model across our three regions (APAC, EMEA and AMER). You will enjoy local daytime working hours Monday-Friday while participating in occasional weekend shifts on a rotating basis to cover production emergencies.

At Guidewire, we foster a culture of curiosity, innovation, and responsible use of AI—empowering our teams to continuously leverage emerging technologies and data-driven insights to enhance productivity and outcomes.

What We Are Looking For

Bachelor’s Degree in Computer Science or related field.
2+ years’ experience working directly with the customers or key internal partners. Experience in support for a B2B software company is an added advantage.
Familiarity with cloud applications and cloud infrastructure/services
Experience with a commercial customer incident tracking or CRM system such as Salesforce.com
Experience using a software defect tracking system such as JIRA
Hands-on experience with a broad technical skills including Java, Spring Boot and microservices architecture.
Experience handling enterprise integration protocols, including RESTful APIs, SOAP Web Services. Familiar with front-end web technologies (JavaScript / ReactJS or similar).
Ability to read, analyze and interpret diagnostic artifacts (heap/thread dumps, AWR reports, Datadog, etc.)
Strong understanding of SQL and commercial relational databases (Postgres, Oracle, etc.)
Read, write and speak English and Japanese fluently; JLPT level N1/N2 is a plus. Client-facing experience with Japanese customers is preferred.

What You’ll Bring

Sound troubleshooting skills. Ability to think critically and display an aptitude for problem solving.
Display a strong work ethic and do whatever it takes to get the job done.
Sound communication skills and ability to explain complex technical concepts to a varied audience.
Demonstrate strong follow-through and consistently keep commitments to customers and employees.
Understand customer empathy, sense of urgency and commit to customer satisfaction.
Ensure that each and every customer is handled with a consummately professional attitude and the highest possible level of service.

About Guidewire

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.

For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC.

Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.

Guidewire is proud to be a disability inclusive employer. We are committed to providing individualized accommodations and support to candidates for any part of our hiring process. If you think you may need disability-related accommodations, please email EmployAbility at [email protected], our disability partner, or schedule a call with an EmployAbility expert (calendar booking slot) for a confidential conversation.

About the company

Guidewire provides software for the property and casualty (P&C) insurance industry. Its platform is a cloud-based suite that helps insurers run core operations such as underwriting, policy administration, billing, and claims, with added analytics and AI features. Customers subscribe to the software as a service (SaaS) and pay for cloud access, implementation, and ongoing support. The company differentiates itself by its deep specialization in P&C, a large number of successful implementations (about 1,600), a track record of industry recognition (awards and a strong position in Gartner’s Magic Quadrant for P&C Core Platforms in North America), and an integrated set of digital, core, analytics, and AI tools designed to modernize insurers’ core systems. Its goal is to help P&C insurers modernize their technology, improve customer experiences, and grow their businesses through a cloud-based platform.

Company Size

1,001-5,000

Company Stage

IPO

Headquarters

San Mateo, California

Founded

2001

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Simplify's Take

What believers are saying

FY2026 revenue reached $1.475 billion, up 23%, with ARR at $1.242 billion.
Subscription and support revenue rose 33% in FY2026, confirming cloud momentum.
Lititz Mutual chose ProNavigator on September 21, 2026, validating Guidewire’s AI strategy.

What critics are saying

Guidewire’s FY2027 ARR guidance implies slower 18% growth versus FY2026’s 19%.
License revenue fell 7% in FY2026, increasing dependence on cloud conversions.
Insurers can delay migrations, starving Guidewire’s services-led implementations and extending sales cycles.

What makes Guidewire unique

Guidewire’s 570-plus insurers and 44-country footprint create deep switching costs.
ProNavigator embeds insurance-specific AI inside core workflows, not as a generic add-on.
Guidewire Cloud unifies claims, billing, and policy systems across the P&C stack.

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Benefits

Financial: Receive market-competitive pay and incentive programs—because you deserve it! To help future-proof your income, we offer generous support through retirement savings plans.
Health & Wellness: Keep your physical and emotional health in tip-top shape with health insurance for you and your family, an employee assistance program, annual wellness reimbursement, and access to wellness resources.
Flexible Working: Work in an environment where you’ll have the freedom and trust to make an impact, with time for your life outside of work.
Downtime: Relax and kick back through our generous paid time-off programs. Make a difference in your community with three volunteer days each year. Take your own personal day of rest with My Day. We also offer ample paid leave for all new parents.
Continual Development: We encourage self-directed learning, giving you every chance to become a better version of yourself, both professionally and personally. At Guidewire, lifelong learning is here for the taking.
Career Mobility: Your career opportunities are only limited by your own imagination. Guidewire’s community is filled with chances to expand your horizons across any of our teams or worldwide locations.

Growth & Insights and Company News

Headcount

6 month growth

1 year growth

2 year growth

PR Newswire

Oct 19th, 2026

Hyland launches Guidewire integration to unify P&C insurers' fragmented content without migration

Hyland has launched Hyland for Guidewire, a set of cloud integrations that links its Content Innovation Cloud with Guidewire's ClaimCenter, PolicyCenter, and BillingCenter. The company announced the product on October 19, 2026, and it is available on Guidewire Marketplace. The integrations aim to end fragmented content systems that force property and casualty insurers to search across disconnected repositories. Using Hyland Content Federation Service, they give adjusters, underwriters, and billing teams access to documents inside the Guidewire interface, with no content migration. "We're solving this critical gap, empowering insurers with the technology solutions they need without costly and time-consuming content migrations and custom builds," said Kathy Hrach, vice president of insurance product management at Hyland. Hyland will be at booth CM-G3 at Guidewire Connections, October 26-29.

SalesTech Star

Oct 5th, 2026

Guidewire names Dan Brown as Chief Product Officer.

Guidewire names Dan Brown as Chief Product Officer. Enterprise software veteran brings 25+ years of product strategy leadership experience to drive Guidewire's product vision, strategy, and roadmap. Guidewire announced the appointment of Dan Brown as Chief Product Officer. Reporting to Chief Executive Officer Mike Rosenbaum, Brown will lead Guidewire product strategy and execution, leveraging his deep experience in successfully building and scaling enterprise software organizations, to embed AI across Guidewire's suite of core applications and transform how global P&C insurers underwrite risk and manage claims. "Dan has a proven record of turning product vision into decisive market execution and rapid enterprise adoption," said Mike Rosenbaum, CEO, Guidewire. "Under his leadership, Guidewire will continue pushing the boundaries and expectations of insurance core applications, helping our customers modernize their operations and take advantage of this historic technology-driven opportunity." Brown brings more than 25 years of enterprise software experience, leading product strategy for top software companies. He joins Guidewire from Celonis where he served as Chief Product Officer. Prior to that, Brown held the Chief Product Officer role at Certinia and several product, R&D, and leadership positions during his 15-year tenure at Microsoft. "As I step into this role, what stands out is how closely our customers and partners shape what we build," said Dan Brown, Chief Product Officer, Guidewire. "We're already bringing AI into the products insurers trust, making them more powerful, intuitive, and valuable. I'm excited to work closely with our community to build on that momentum and continue delivering meaningful innovation."

PR Newswire

Oct 5th, 2026

Guidewire appoints Dan Brown as chief product officer to embed AI across insurance platform

Guidewire has appointed Dan Brown as chief product officer. Brown will report to CEO Mike Rosenbaum and lead product strategy and execution, focusing on embedding AI across Guidewire's suite of core applications for property and casualty insurers. Brown brings over 25 years of enterprise software experience. He joins from Celonis, where he served as chief product officer. Previously, he held the same role at Certinia and spent 15 years at Microsoft in various product and leadership positions. Guidewire provides cloud platform solutions for P&C insurers. The company serves more than 570 insurers across 44 countries.

II Reporter

Sep 30th, 2026

West Bend moves claims operations to Guidewire Cloud.

West Bend moves claims operations to Guidewire Cloud. The carrier says the cloud implementation creates the data foundation needed to expand analytics and AI across claims workflows. Anthony R. O'Donnell // September 30, 2026 (Image credit: IIR.) West Bend Insurance Company (West Bend, Wisc.) has moved its claims operations onto Guidewire Cloud across all lines of business, establishing what the companies describe as a foundation for broader use of analytics and AI in claims. The implementation gives West Bend direct access to claims data within live operational workflows, which the carrier says will support improved claims decision-making and future expansion of AI capabilities. "Connecting our reliable data directly to live workflows is what makes AI in claims management possible," comments Murali Natarajan, SVP and CIO, West Bend. "By embedding analytics directly into the daily workflow, we can improve indemnity accuracy and deliver optimized claims service to our policyholders." Natarajan says the architecture is intended to create a claims environment that can learn from previously closed claims and apply those insights to subsequent ones. Building the Claims Data Foundation Guidewire (San Mateo, Calif.) positions the migration as an example of how insurers can prepare existing core workflows for AI and agentic applications by improving access to operational data. "Implementing Guidewire Cloud provides the direct, real-time data access required to turn raw claims information into actionable operational intelligence," comments Michael Mahoney, Head of Professional Services, Guidewire. Ernst & Young LLP (EY), a Guidewire Consulting member, led the implementation. "West Bend now has the foundation to shift from reactive claims handling to a proactive, data-driven strategy across the entire business," comments Chris Raimondo, EY Global and EY U.S. Insurance Consulting Leader. West Bend writes property, casualty and workers' compensation insurance in 14 states and offers surety coverage nationwide.

EIN Presswire

Sep 28th, 2026

Ogon deepens InsuranceNow product investment ahead of Guidewire Connections.

Ogon deepens InsuranceNow product investment ahead of Guidewire Connections. September 28, 2026, 11:00 GMT Ogon will host the InsuranceNow Collaboration Room, moderate a breakout panel, showcase its policyholder portal, and celebrate customers in Las Vegas. We bring carriers together and lead conversation, working through the most complex challenges our customers face and learning firsthand how their businesses are evolving." - Ankur Jaiswal SAN JOSE, CA, UNITED STATES, September 28, 2026 / EINPresswire.com / - Ogon Consulting, a Guidewire PartnerConnect Consulting partner specializing in Guidewire InsuranceNow, today announced its return to Guidewire Connections 2026 as a Gold Plus sponsor, alongside continued expansion of the digital engagement products it builds for InsuranceNow carriers. Connections 2026 takes place October 26-29 at the Fontainebleau Las Vegas. Ogon's digital engagement suite - Skyway, Jetstream, and Command Center - is built to help insurers extend the capabilities of Guidewire InsuranceNow into the experiences their policyholders and agents touch every day. Skyway and Jetstream are now live or in implementation with seven carriers. Each product is purpose-built for InsuranceNow and powered by the robust Guidewire API framework. "Guidewire InsuranceNow does a great deal for carriers and our job is to help them realize more of it," said Ankur Jaiswal, Co-Founder of Ogon Consulting. "That is where our product investment goes - building solutions that sit naturally alongside InsuranceNow and extend what carriers can offer their policyholders and agents." Enabling carriers to run InsuranceNow independently is a defining focus of Ogon's practice and the subject of the company's breakout session at Connections. "From Implementation to Independence: How to Become Self-Led on InsuranceNow and Drive Innovation" will feature a panel of InsuranceNow customers sharing firsthand accounts of their transitions to a self-led model. The session is designed to give attendees a candid, practical look at the varied paths carriers take to self-sufficiency and what it takes to sustain innovation once they get there. Connections remains the largest annual gathering of the InsuranceNow community and the one week each year when customers, partners, and the Guidewire team are in the same place. As sponsor of the InsuranceNow Collaboration Room, Ogon provides customers a dedicated space to meet peers, work through shared challenges, and engage directly with experts from both Ogon and Guidewire. The company will also host its annual celebration for InsuranceNow customers, a tradition that has become one of the community's regular fixtures. "There is no other week in the year when this much InsuranceNow expertise sits in one room," Jaiswal added. "We bring carriers together with the Guidewire teams who build the platform, and we lead the conversations that follow - working through the most complex challenges our customers face and learning firsthand how their businesses are evolving. That work shapes how we serve them the other fifty-one weeks of the year." About Ogon Consulting Ogon Consulting is a Guidewire PartnerConnect Consulting partner specializing in Guidewire InsuranceNow. Ogon supports 21 InsuranceNow customers with implementation, configuration, production support, upgrades and updates, and data migration, along with a digital engagement suite - Skyway, Jetstream, and Command Center - built to extend the InsuranceNow platform. Ogon is a Gold Plus sponsor of Guidewire Connections 2026. Media Contact Steve Timperley Director of Strategy, Ogon Consulting [email protected] 952-412-6748 Steve Timperley Ogon Consulting email us here Legal Disclaimer: EIN Presswire provides this news content "as is" without warranty of any kind. We do not accept any responsibility or liability for the accuracy, content, images, videos, licenses, completeness, legality, or reliability of the information contained in this article. If you have any complaints or copyright issues related to this article, kindly contact the author above. You just read: September 28, 2026, 11:00 GMT EIN Presswire's priority is author transparency. We do our best to weed out false and misleading content. The content above is the sole responsibility of the author who makes it available. If you have any complaints, kindly contact the author above. Steve Timperley Ogon Consulting

Guidewire

Java Application Support Engineer - Japanese Speaking

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