Egyptian Banks

Operates interoperable national payments network

Senior Specialist - Process Excellence

Business OperationsConfirmed live in the last 24 hours

Full-timeNew Cairo City, Cairo Governorate, EgyptNo salary listedIn-person

About the Job

Requirements

At least 5 years of relevant professional experience in Process Excellence, Business Process Management, Quality Management, Process Improvement, or Business Transformation.
Previous experience in technology, electronic payments, payment services, banking technology, or payment gateway industries is highly preferred.
Strong knowledge of process mapping, process reengineering, continuous improvement methodologies, and Business Process Model and Notation (BPMN) techniques.
Practical experience developing and documenting business processes, policies, procedures, and quality management frameworks.
Strong analytical capabilities, including process performance measurement, key performance indicator (KPI) analysis, root cause analysis, and corrective action management.
Familiarity with governance, risk, and compliance (GRC) requirements and their integration into business processes.
Experience managing cross-functional initiatives and engaging stakeholders at different organizational levels.

Responsibilities

Design, develop, review, and document business processes, quality management processes, policies, procedures, and related frameworks in alignment with organizational objectives and applicable standards.
Assess existing business processes to identify inefficiencies, gaps, risks, and opportunities for improvement, and recommend solutions based on industry best practices and organizational requirements.
Develop and maintain process maps, process documentation, and related deliverables using Business Process Management (BPM) methodologies.
Facilitate stakeholder workshops and engage cross-functional teams to validate process requirements, define improvement opportunities, and ensure effective implementation of process changes.
Communicate process changes, updated procedures, and new requirements to relevant employees to ensure awareness, understanding, and effective adoption.
Coordinate with Governance, Risk, and Compliance (GRC) functions to ensure process excellence initiatives align with applicable governance frameworks, risk management requirements, regulatory obligations, and compliance standards.
Identify process nonconformities and control gaps, coordinate corrective and preventive actions with relevant stakeholders, and monitor their implementation and effectiveness.
Support quality management system implementation, maintenance, and continual improvement, including process-related audit activities, compliance assessments, and certification requirements, where applicable.
Support ISO certification programs.

Desired Qualifications

Previous experience in technology, electronic payments, payment services, banking technology, or payment gateway industries.

Senior Specialist, Process Excellence

Egyptian Banks Company · New Cairo City, Egypt · Full-time · Posted 2026-10-12

Workplace: on_site

Description

Design, develop, review, and document business processes, quality management processes, policies, procedures, and related frameworks in alignment with organizational objectives and applicable standards.
Assess existing business processes to identify inefficiencies, gaps, risks, and opportunities for improvement, recommending solutions based on industry best practices and organizational requirements.
Develop and maintain process maps, process documentation, and related deliverables using Business Process Management (BPM) methodologies.
Facilitate stakeholder workshops and engage cross-functional teams to validate process requirements, define improvement opportunities, and ensure effective implementation of process changes.
Communicate process changes, updated procedures, and new requirements to relevant employees, ensuring awareness, understanding, and effective adoption.
Coordinate with Governance, Risk, and Compliance (GRC) functions to ensure process excellence initiatives align with applicable governance frameworks, risk management requirements, regulatory obligations, and compliance standards.
Identify process nonconformities and control gaps, coordinate corrective and preventive actions with relevant stakeholders, and monitor their implementation and effectiveness.
Support quality management system implementation, maintenance, and continual improvement, including process-related audit activities, compliance assessments, and certification requirements, where applicable.
Support ISO Certification Programs

Requirements

5+ years of relevant professional experience in Process Excellence, Business Process Management, Quality Management, Process Improvement, or Business Transformation.
Previous experience in the technology, electronic payments, payment services, banking technology, or payment gateway industries shall be highly preferred.
Strong knowledge of process mapping, process reengineering, continuous improvement methodologies, and BPMN techniques.
Practical experience in developing and documenting business processes, policies, procedures, and quality management frameworks.
Strong analytical capabilities, including process performance measurement, KPI analysis, root cause analysis, and corrective action management.
Familiarity with governance, risk, and compliance requirements and their integration into business processes.
Experience in managing cross-functional initiatives and engaging stakeholders at different organizational levels.

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About the Company

Egyptian Banks

Operates interoperable national payments network

EBC builds and operates Egypt’s national payments infrastructure to enable fast, interoperable transfers. Its products include the 123 Shared Cash Network for ATM and cash-point connectivity, the Automatic Clearing House for batch interbank transfers, Meeza Digital that links 32 million mobile wallets for money moves and QR payments, the Meeza National Card Scheme, and the Instant Payment Network for 24/7 instant payments across cards, wallets, and bank accounts. The INSTAPAY app lets consumers access bank accounts for instant transfers anytime. EBC differentiates itself by acting as the central hub of the national payment ecosystem with government-backed credibility and a multi-rail platform focused on financial inclusion and a cashless society. The goal is to be the nucleus of the national payment ecosystem and accelerate electronic payments nationwide.

Company size: 201-500
Company stage: Not listed
Total funding: Not listed
Headquarters: New Cairo City, Egypt
Founded: 1995

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