Product Operations Specialist

At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs. 

If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.

THE WORK:

We are seeking a dedicated and ambitious Product Operations Specialist to join our dynamic team in Singapore. This is an outstanding opportunity to be part of an exceptionally innovative company that is transforming how value moves across borders for financial institutions worldwide. You will play a key role in supporting the growth and scaling of Ripple's diverse product offerings. You will work closely with important internal teams such as Markets, Risk, Treasury, and Legal to provide seamless support for Ripple's 24x7 operations. Your responsibilities will include managing all operational support activities, including reconciliation, trade support, exception processing, and funding and settlement. You will also contribute significantly to developing and managing processes, system configurations, and settlement instructions, ensuring full alignment with our risk management framework, policies, and procedures.

Your Growth Path:
You'll begin with reconciliation and settlement support, then expand into process automation, system configuration, and cross-product expertise as you demonstrate impact. You'll receive structured onboarding and ongoing coaching to build deep expertise in crypto operations, risk management, and process design.

WHAT YOU’LL DO:

• Collaborate with Finance and Operations teams, as well as external customers, to ensure timely settlement of crypto and fiat funds.
• Reconcile positions and balances for various business operations, including company-issued stablecoin.
• Monitor intraday trading and settlement activity in close partnership with the Ripple Trading and Markets team.
• Understand risks and requirements for different asset types, including cryptocurrencies, to ensure quick responses to market activity and exceptions.
• Record transactions in systems to maintain accurate bookkeeping entries reflecting product and operational activities within Ripple's systems of record.
• Become an expert in finance operational flows by working with key collaborators to detail existing processes.
• Identify manual processes that can be automated or streamlined, contributing to continuous improvement initiatives.

WHAT YOU'LL BRING: 

• Willingness to work a weekend/holiday shift pattern as required. Our team operates during agreed business hours in shifts aligned to your region across a global follow-the-sun model.
• Relevant hands-on experience in operations, clearing, and settlement, including reconciliation.
• Proven experience in monitoring venues and systems in real-time to uncover and resolve exceptions, breaks, and blocking issues.
• Understanding of accounting principles (debits/credits, balance sheet reconciliation) is strongly preferred.
• Curiosity and initiative to identify manual processes that can be automated or streamlined.
• High attention to detail with the ability to problem-solve and remain organized in a dynamic environment.
• Dedicated with a passion for efficiency and continuous improvement.
• Experience with implementing off-the-shelf and in-house solutions.
• Broad understanding of markets and instruments (cleared, OTC, crypto, derivatives).
• Experience with SQL and crafting queries for daily operations is a plus.

WHO WE ARE:

Do Your Best Work

• The opportunity to build in a fast-paced start-up environment with experienced industry leaders
• A learning environment where you can dive deep into the latest technologies and make an impact.  A professional development budget to support other modes of learning.
• Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team.
• In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in. 
• Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team
• We come together for moments that matter which include team offsites, team bonding activities, happy hours and more!

Take Control of Your Finances

• Competitive salary, bonuses, and equity
• Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support
• Employee giving match
• Mobile phone stipend

Take Care of Yourself

• R&R days so you can rest and recharge
• Generous wellness reimbursement and weekly onsite & virtual programming
• Generous vacation policy - work with your manager to take time off when you need it
• Industry-leading parental leave policies. Family planning benefits.
• Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events

Benefits listed above are for full-time employees.