IOL Technician

USNH Employees should apply within Workday through the Jobs Hub app

This is a non-benefited 40 hour a week position at UNH Interoperability Labs. UNH Interoperability Labs (UNH-IOL) has been testing Networking and Communications since 1988. Fully owned by the University of New Hampshire, the lab receives 100% of its funding from commercial companies in exchange for professional and testing services. Testing services include areas such as Ethernets, xDSL, Storage, Wireless, and Internet Protocol (including IPv6).

• Support the technical requirements, setup, maintenance and operation of an assigned test service along with future test offerings.
• Serve as a tester for up to two basic level complexity small testing areas.
• Work will customers during the testing process to resolve issues.
• Assist with documentation for test tools and test plans as assigned. Suggest and implement improvement SOPs and quality documentation.
• Assist with training and mentoring new employees on test service offerings.

Duties/Responsibilities

Testing and Training (75%)

• Support the technical requirements, setup, maintenance and operation of a assigned test service along with future test offerings. Assist with training and mentoring new employees on test service offerings.  
• Execute testing and reporting as assigned. Train and mentor employees as assigned. 

Customer Service - Client Relationship Management (20%)

• Work with customers during the testing process to resolve issues. 
• Work directly with customers during a reservation to properly complete testing and reporting are properly completed.  

Documentation (5%)

• Assist with documentation for test tools and test plans as assigned. Suggest and implement improvement SOPs and quality documentation.
• Update test plans as assigned.

Requirements

Minimum Acceptable Education & Experience:

• High School Graduate or equivalent
• Basic troubleshooting experience; ability to respond quickly and isolate basic issues occurring during test services. 
• Ability to work both independently and as a team member. 
• Effective oral and written communication skills.
• Basic experience creating technical documents 

Preferred Qualifications:

• Familiarity with a programming language
• Technical writing proficiency

Applicant Instructions: 

Applicants should be prepared to upload the following documents when applying online within the My Experience: Resume/CV section of the application: (Maximum of 5 Documents)

• Resume/CV
  

Compensation Pay Range:

$20-$25 per hour

The University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction. UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast and is convenient to New Hampshire’s lakes and mountains. There is a student enrollment of 13,000 students, with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs. The University actively promotes a dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry.

EEO Statement

The University System of New Hampshire is an Equal Opportunity/Equal Access employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

The pay range for this position is listed above. Actual offer will be based on skills, qualifications, experience, and internal equity, in addition to relevant business considerations. More information on benefits can be found here:USNH Employee Benefits | Human Resources

Location:

Durham

Salary Grade:

Adjunct Hourly Staff 00