S

Swissport

Global airport ground handling and cargo

Balanceiro

Customer SupportUpdated on Nov 10
Part-timeRio de Janeiro, State of Rio de Janeiro, BrazilNo salary listedIn-person

About the Job

Requirements

  • Demonstrate customer focus, communication, commitment to continuous improvement, attention to detail, and numerical ability.
  • Be able to work under adverse weather conditions, work different shifts, follow processes and procedures, and work under pressure.

Responsibilities

  • Provide all required and necessary services to passengers and customers.
  • Arrange reservations, ticket issuance, baggage dispatch, check-in, passenger and VIP reception, and assistance to passengers with special needs, including unaccompanied minors and people with physical disabilities.
  • Handle passenger complaints.
  • Inspect and verify passenger documentation.
  • Provide boarding passes and rebook passengers affected by delays and cancellations.
  • Handle baggage processing and calculate fees when needed.
  • Direct passengers to customs, immigration, and quarantine when needed.
  • Make announcements when required.
  • Assist Ramp Agents to ensure wheelchairs, baby strollers, and security-checked baggage are available for loading and delivery to arriving passengers.
  • Operate equipment such as jet bridges, computers, and reservation and ticketing software.
  • Prepare all work-related documentation.
  • Immediately report incidents, accidents, and personal injuries to the immediate supervisor or Swissport Safety department in accordance with Swissport's Safety Management System.
  • Protect facilities and services against use for unlawful interference with civil aviation.
  • Comply with applicable laws, standard operating procedures, and Swissport policies.
  • Perform other related duties as requested.

About the Company

Swissport

Global airport ground handling and cargo

Swissport is the world’s largest provider of airport ground services and a major player in air cargo handling. It delivers the behind-the-scenes work that keeps flights moving, including baggage handling, de-icing, passenger services support, ramp operations, aircraft servicing, and cargo logistics, at hundreds of airports across 44 countries. Its products and services work by offering an integrated suite of ground handling solutions that airport operators and airlines outsource to ensure timely, safe, and efficient turnaround of aircraft and cargo. Swissport differentiates itself through scale, an extensive global network, and a history of mergers and acquisitions that have built a broad, standardized service offering and deep operational expertise across markets. The company’s goal is to be the leading, globally connected provider of ground handling and cargo services, helping airlines run smooth operations and minimize turnaround times even under challenging conditions.

Company size
10,001+
Company stage
Acquired
Total funding
Not listed
Headquarters
Zurich, Switzerland
Founded
1997

Recently Posted Jobs

Explore more opportunities at Swissport

See more jobs