Patient Flow Manager Clinical Decision Unit

About Us

Cooper Norcross Health, formerly Cooper University Health Care, is a leading academic health system affiliated with Cooper Norcross Medical School of Rowan University. Headquartered in Camden, New Jersey, Cooper Norcross Health has revenues of more than $3 billion and an A+ credit rating from both S&P and Fitch Ratings.

Cooper Norcross Health has nearly 14,000 team members, including more than 2,200 nurses, more than 1,200 employed physicians representing 95 specialties and subspecialties, and more than 700 advanced practice providers.

The health system operates MD Anderson Cancer Center at Cooper as well as four hospitals – its 663-bed flagship Cooper Norcross University Hospital in Camden, its 229-bed Cooper Norcross University Hospital Cape Regional in Cape May Court House,  Children’s Hospital at Cooper Norcross Health in Camden, and The Recovery Village Cherry Hill at Cooper, a substance abuse rehabilitation and inpatient treatment facility, in partnership with American Recovery Services.

Cooper Norcross University Hospital in Camden is the only Level 1 Trauma Center in South Jersey and the busiest in the region. The hospital has been recognized as a top-performing regional hospital by U.S. News & World Report’s Best Hospitals annual survey for eight years.

More than 2.54 million patients visit Cooper Norcross Health facilities annually. Its ambulatory network encompasses three outpatient surgery centers, seven urgent care centers, a wound care center, and more than 130 physician, physical therapy, and radiology offices extending from the Delaware River to the New Jersey shore.

Cooper Norcross Health, a not-for-profit health system, was named one of America’s Best Large Employers for 2026 by Forbes, ranking among the top 200 in the nation. Visit CooperHealth.org to learn more.

Short Description

The CDU Flow Manager’s primary responsibility will be to facilitate flow through the CDU and the EXAU. This position will delegate care to the CDU and EXAU care teams and assign patients, ensuring that workload is balanced and delegates tasks appropriately, employing resources as needed to assure quality and efficient care. Ensures the delivery of patient care through the coordination of customer services and the leadership and management of the Express Admit Unit and Clinical Decision Unit at the direction of the Clinical Director. This position assists the Clinical Director in coordinating interdepartmental and ancillary activities to ensure quality, cost-effective patient care. Assists the Clinical Director in leading the patient care team to meet the needs of the customers and to achieve departmental objectives. Assumes responsibility and accountability for the direction and implementation of patient care services within the Express Admit Unit and Clinical Decision Unit at the direction of the Clinical Director and in their absence.

Overview

The Clinical Decision Unit is on the first floor of the Kelemen building. We are a locked unit and require a badge to enter or ring the doorbell to be let in. The Clinical Decisions Unit (CDU) is a35-bed, single-room unit.The patients are typically here for observation or if needed to be admitted as an inpatient they will stay in CDU until a floor bed is available.  

Multidisciplinary rounds are done Monday – Friday. This involves the patient in their care and allows the team members to collaborate with the patient to give them the best possible care and appropriate discharge to home or other facilities.  

The Express Admit Unit (EXAU) is under the management of the CDU. There are 6-bed areas where the admitted patients stay until a floor bed is available. This gives them privacy and care while waiting for their room to be available. 

Both CDU and EXAU can have patients on telemetry for cardiac monitoring. 

Experience Required

Skills/Qualifications:

• Communication – Ability to communicate with patients, visitors and coworkers
• Communication – Ability to professionally and effectively communicate with patients, visitors and coworkers
• Proficient in Microsoft Office
• Kronos
• Healthcare Bargaining Unit Contract Guidelines
• Exemplifies informal leadership qualities and initiatives 

Education Requirements

Graduate from an NLN accredited school of nursing. 

Bachelor’s in Nursing or active pursuit preferred.

License/Certification Requirements

NJ-RN: Current New Jersey license as a Registered Nurse

BLS certification, ACLS, Basic Dysrhythmia required

Special Requirements

Full time, 36 hours a week

12pm-12am, rotating weekends and holidays.

Salary Min ($)

USD $37.00

Salary Max ($)

USD $61.00