A

AIT Worldwide Logistics

Global freight forwarding and logistics services

Account Manager 1

Full-TimeDeadline 7/28/27
$54k - $81k+ Performance-based bonus
Mid
Bachelor's, Associate's
Itasca, IL, USA
In Person
Sales & Account ManagementAccount Management

About the job

Requirements
  • A high school diploma or GED equivalent is required.
  • Zero to three years of experience in logistics or transportation is required; one year or more of experience is preferred.
  • Demonstrated ability to generate profitable revenue growth and retain existing customers.
  • Proficiency with Microsoft Office Suite at a medium level.
  • Proficiency with a Transportation Management System (TMS) at a medium level.
  • Strong verbal and written communication skills.
  • Strong negotiation skills.
  • Ability to solve problems, make independent decisions with minimal oversight, and set and meet deadlines.
  • Ability to be available for after-hours issues.
Responsibilities
  • Maintain and grow relationships with key stakeholders within a portfolio of existing internal and external customers by serving as the subject matter expert on their operational needs and requirements, resulting in increased revenue and volume.
  • Manage the portfolio load process by partnering with the Carrier Sales team on shipment coverage status and proactively communicating status and performance updates to customers.
  • Communicate with customers about pricing, accessorials, and cost adjustments; partner with the Sales and Management teams to complete RFPs; regularly analyze customer profitability and adjust pricing or customer commitments, escalating to an Account Executive or Management as necessary.
  • Maintain accounts receivable aging within AIT TS terms and pursue past-due invoices and short-pays in collaboration with the internal collections team.
  • Troubleshoot and resolve customer issues, including communicating carrier delays, breakdowns, and other order exceptions.
  • Prepare for and actively participate in customer reviews, including quarterly and monthly business reviews.
  • Maintain records of customer engagement to ensure service-level agreements are met.
  • Assist with building loads in accordance with customer standard operating procedures and load requirements, as necessary.
  • Schedule pickup and delivery appointments, as necessary.
  • Work with the Account Executive to create, maintain, and update standard operating procedures for all customers in the portfolio.
  • Handle overages, shortages, and freight claims properly, escalating as needed.
Desired Qualifications
  • An associate's degree.
  • A bachelor's degree.
  • A team-oriented approach and respectful collaboration with teammates.
  • A strong work ethic, ownership, independence, accountability, and autonomy.
  • A growth mindset, including a commitment to improving one's work and the company and openness to change.
  • A customer-service focus and ability to build relationships with internal and external customers.

About the company

A

AIT Worldwide Logistics

View

AIT Worldwide Logistics coordinates global freight forwarding and end-to-end supply chain services, moving goods by air, sea, and ground, with intermodal shipping and warehouse management. Its services include cold chain logistics for temperature-sensitive products and customs clearance, enabling customers to transport and store inventory across borders. The company earns revenue from service fees for freight forwarding and logistics tasks, plus surcharges on card transactions. It differentiates itself by offering integrated, end-to-end solutions across multiple modes and industries (healthcare, food & beverage, retail, manufacturing) with a focus on sustainability through initiatives like the AIT Cares program.

Company Size

1,001-5,000

Company Stage

Acquired

Total Funding

$1.2B

Headquarters

Itasca, Illinois

Founded

1979

Get referred to AIT Worldwide Logistics

See people who can refer or advise you

Simplify Jobs

Simplify's Take

What believers are saying

  • EVA Air, Microsoft, and Formosa Petrochemical signed AIT’s SAF program on August 25, 2026.
  • Greenbriar’s February 16, 2026 deal funds AIT’s 2030 expansion and acquisitions.
  • AIT launched Jakarta in 2026, deepening Asia coverage across eight countries.

What critics are saying

  • Greenbriar closing before Q4 2026 adds integration risk during AIT’s technology overhaul.
  • Freight forwarding stays brutally competitive; digitized brokers and carriers compress AIT’s margins.
  • BBB lists 54 complaints in three years, signaling persistent service breakdowns and customer frustration.

What makes AIT Worldwide Logistics unique

  • AIT spans 150+ locations across Asia, Europe, the Middle East, and North America.
  • Its Infor Nexus-powered PO platform gives item-level visibility across sea, air, rail, road.
  • Justin Kosslyn leads AI, data, and customer systems after Google’s Search Console.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Remote Work Options

Paid Vacation

Flexible Work Hours

Health Insurance

Growth & Insights and Company News

Headcount

6 month growth

38%

1 year growth

38%

2 year growth

47%
Xiamen Precise Display
Aug 25th, 2026
Eva Air green transport pact to cut Microsoft freight emissions by 15,000 tonnes.

Eva Air green transport pact to cut Microsoft freight emissions by 15,000 tonnes. * August 25, 2026 * Posted by jeff Eva Air and AIT Worldwide Logistics have signed a memorandum of understanding to launch a green transport program that will use sustainable aviation fuel from Formosa Petrochemical for Microsoft cloud equipment shipments. The Taiwan-based collaboration is expected to reduce Microsoft's Scope 3 emissions by 15,000 tonnes in its first year.

DIGITIMES
Aug 25th, 2026
Eva Air green transport pact to cut Microsoft freight emissions by 15,000 tonnes.

Eva Air green transport pact to cut Microsoft freight emissions by 15,000 tonnes. Angel Liu, Taipei Aug 25, 2026, 19:00 0 Credit: DIGITIMES Eva Air and AIT Worldwide Logistics have signed a memorandum of understanding to launch a green transport program that will use sustainable aviation fuel from Formosa Petrochemical for Microsoft cloud equipment shipments... Picks for you

Associated Press
Jul 13th, 2026
AIT Worldwide Logistics hires former Google executive Justin Kosslyn as chief digital and technology officer

AIT Worldwide Logistics has appointed Justin Kosslyn as chief digital and technology officer, a newly created role. Kosslyn will report to President and COO Keith Tholan and lead the company's global technology strategy, focusing on integrated digital, data, AI and customer-facing systems. Kosslyn brings over 15 years of experience leading technical teams in developing digital products. He most recently held senior leadership roles at Google, overseeing product management for the company's news ecosystem, including Google Trends and Search Console. He previously spent a decade at Google Jigsaw, developing tools for digital and information security. At AIT, Kosslyn will advance the company's technology enablement strategy, including its global transportation management system, digital transformation efforts and enterprise AI adoption. He holds a Bachelor of Science in computer science from Yale University.

AIT Worldwide Logistics
May 19th, 2026
AIT Worldwide Logistics' real-time global purchase order management platform delivers end-to-end shipment control, visibility.

AIT Worldwide Logistics' real-time global purchase order management platform delivers end-to-end shipment control, visibility. Published on: May 19, 2026 Online platform enables multi-modal direct booking, predictive delivery insights. ITASCA, Ill. (May 19, 2026) - Supply chain solutions leader AIT Worldwide Logistics has launched a new global purchase order (PO) management platform, expanding its suite of solutions designed to give customers greater control and visibility from order placement through final delivery. Built to support the operational realities of retailers, manufacturers and importers managing high volumes of global POs, the platform is equally valuable for any customer seeking to mitigate risk, improve planning accuracy, reduce freight spend, and align teams around a centralized view of PO and shipment data. The platform is powered by the latest technology from Infor Nexus(Opens in a new window), the world's largest single-instance, multi-enterprise business network for global supply chain management. AIT's premium user interface is a vastly enhanced dashboard that displays up-to-the-minute shipment milestones, item-level data, and predictive delivery insights via a unified real-time platform. That means customers can manage their POs across sea, air, rail, and road shipments - including those handled by third-party service providers, whether AIT is managing the transportation or not. The platform's multi-enterprise network also enables suppliers to submit bookings directly, helping maintain accurate, up-to-date PO data, while reducing manual processes and communication gaps. With item-level track and trace, predictive arrival times, and automated exception alerts, AIT's customers gain the visibility needed to address disruptions before they escalate. "This tool allows us to reduce risk and uncertainty for our customers across increasingly complex global supply chains," said AIT's Chief Information Officer, Ann Nemphos. "For retailers, manufacturers and importers juggling multiple supplier networks and tight delivery windows, visibility is critical. At the same time, the platform is flexible enough to support any customer that wants to make faster decisions with confidence." Key capabilities include supplier compliance tracking, item-level fulfillment visibility, container utilization, key performance indicators (KPIs), centralized document management, and vendor performance scorecards. An exception dashboard with standardized reason codes helps quickly identify and prioritize issues, while automated workflows support booking, documentation and custom business processes. AIT also provides customers with collaborative onboarding to help connect suppliers, carriers, and data feeds without requiring significant information technology resources. And with flexible configuration, dashboards can be customized to feature the unique KPIs and exceptions that matter most to a customer's organization. Available worldwide, the global PO management platform supports a broad range of businesses, including those in the aerospace, energy, high-tech, home delivery, life sciences, and marine industries. Gain real-time control over global purchase orders.

ConnectWeb
Feb 17th, 2026
AIT Worldwide Logistics Announces Strategic Partnership With Greenbriar Equity Group

AIT Worldwide Logistics announces strategic partnership with Greenbriar Equity Group. AIT Worldwide Logistics Agreement supports continuity, accelerating next phase of AIT's growth plan ITASCA, Ill.-BUSINESS WIRE- Supply chain solutions leader AIT Worldwide Logistics ("AIT") has entered into a definitive agreement to partner with Greenbriar Equity Group, L.P. ("Greenbriar") in support of the global freight forwarder's next chapter of growth. Financial terms of the private transaction were not disclosed. AIT Worldwide Logistics' strategic partnership with Greenbriar Equity Group represents one of the largest private acquisitions ever in the global freight forwarding sector. The deal marks the culmination of five successful years with The Jordan Company, L.P. ("TJC"). TJC, alongside key members of AIT's executive leadership team, will remain invested in the company. Over the course of the company's relationship with TJC, AIT has dramatically expanded its global footprint, acquired 14 businesses, and increased its gross revenue by more than 300%. The agreement with Greenbriar, a Greenwich, Connecticut-based specialist investor focused on partnering with and growing market-leading companies, coincides with the initial stages of AIT's plan to achieve its cultural, financial, and quality goals by 2030. Greenbriar's investment and TJC's continuing involvement enable an accelerated growth trajectory for AIT - both organically and via acquisition - as detailed by its long-term strategy. According to AIT's Chairman and Chief Executive Officer, Vaughn Moore, the deal represents one of the largest private acquisitions ever in the global freight forwarding sector. "AIT is entering a new era with Greenbriar as the company continues to strive toward our vision to become the global logistics provider respected for delivering a world-class experience," Moore said. "With Greenbriar's support, AIT gains momentum to pursue new expansion in key global markets, including investments in talent and technology, while continuing to deliver customized supply chain solutions that meet and exceed the needs of our customers. We are still a privately held company, maintaining independence, brand identity, and continuity delivered by our proven, experienced leadership team." Greenbriar's $15+ billion in cumulative capital commitments, coupled with more than 25 years of investing in transportation and logistics firms, make it an ideal partner for AIT as the company advances its growth strategy in pursuit of its 2030 objectives. "AIT has built an exceptional global platform defined by strong leadership, operational excellence, and a deeply embedded service culture," said Greenbriar Managing Director, Michael Wang. "As global supply chains continue to evolve in complexity, we believe AIT is uniquely positioned to meet increasing demand for integrated logistics solutions across technology, life sciences, and other specialized sectors. Our goal is to support AIT's long-term growth, while preserving the entrepreneurial spirit and operational discipline that have defined the company's success. We are excited to partner with Vaughn and the entire leadership team as AIT enters its next phase of expansion." The closing of the transaction is expected to be completed before the fourth quarter of 2026, subject to customary closing conditions and other regulatory approvals. Morgan Stanley & Co. LLC acted as lead financial advisor and Harris Williams LLC also acted as financial advisor to AIT on the transaction. Womble Bond Dickinson LLP provided legal representation for AIT's executive management team. Goldman Sachs & Co. LLC and Citizens Capital Markets & Advisory acted as lead financial advisors to Greenbriar. About AIT Worldwide Logistics AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For over 45 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, energy, high-tech, home delivery, life sciences, marine and more. Backed by scalable, user-friendly technology, AIT's flexible business model customizes end-to-end deliveries via sea, air, road and rail - on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe, the Middle East and North America, AIT's full-service options also include customs clearance, warehouse management and white glove services. Learn more at www.aitworldwide.com. Its Mission At AIT, Connectweb provide solutions to earn its customers' trust, leveraging its products, regions and vertical markets, all backed by a high-performance culture. Contact details: MEDIA CONTACT: Matt Sanders Communications Director +1 (630) 766-8300 [email protected] AIT Worldwide Logistics, Inc. Global Headquarters Itasca, IL 60143 * Images - Greenbriar_Strategic_Partnership_business_wire.jpg AIT Worldwide Logistics' strategic partnership with Greenbriar Equity Group represents one of the largest private acquisitions ever in the global freight forwarding sector. Download - AIT_Logo_grey_fill_high-res.jpg Download