Real Time Operations Monitoring Staff
About the job
- A diploma or bachelor's degree in any field.
- At least 1 year of experience in contact center, telemarketing, or collection operations; fresh graduates with strong analytical skills may be considered.
- Familiarity with basic key performance indicators in telemarketing or collection operations.
- Ability to work with live dashboards, monitoring tools, and Microsoft Office or Google Workspace.
- Willingness to work shifts, including weekends and public holidays if required.
- Monitor agent and field staff activities in real time to ensure adherence to processes, scripts, and compliance standards.
- Track operational key performance indicators such as call volumes, queue status, collection performance, and conversion rates.
- Identify and immediately escalate irregularities, performance gaps, or potential compliance risks.
- Provide instant support and guidance to teams to resolve issues on the spot.
- Collaborate with supervisors and managers to optimize resource allocation and improve efficiency.
- Generate concise daily insights on floor performance to support decision-making.
- Strong analytical and problem-solving skills with attention to detail.
- Strong communication and coordination skills, with the ability to escalate issues clearly and quickly.
About the company
Cermati is a Jakarta-based fintech platform that helps Indonesians research, compare, and apply for financial products like credit cards, loans, mortgages, auto loans, savings, insurance, and bill payments. It aggregates information from banks and financial institutions into a standardized format so users can understand options and make informed choices. The service often handles parts of the application process for partners, earning commissions from successful applications rather than charging users. Its goal is to expand financial inclusion in Indonesia by making financial products easier to find, compare, and access for a population that's increasingly online but underserved in formal finance.
Company Size
501-1,000
Company Stage
Series A
Total Funding
$1.9M
Headquarters
Jakarta, Indonesia
Founded
2015
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Simplify's Take
What believers are saying
- July 2026 BCA funding expanded Indodana PayLater reach across 180 Indonesian cities.
- Cermati Protect launched multiple 2026 partnerships, showing active cross-sell and monetization.
- Series D rumors from 2024 suggest investors still see scalable value in Cermati.
What critics are saying
- BNPL default losses can hit Indodana Finance fast if consumer delinquencies rise in 2026.
- OJK fined dozens of firms in 2026, raising compliance risk for Indonesian lenders.
- Cermati depends on partner distribution; losing BCA, banks, or merchants weakens growth immediately.
What makes Cermati.com unique
- Cermati groups comparison, brokerage, and BNPL under one Jakarta fintech platform.
- Indodana Finance's BCA-backed IDR1.5 trillion facility deepens funding access for 2026 growth.
- Cermati Protect keeps bundling insurance with tiket.com, Bumame, and DR SPECS.
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Benefits
- Flexible Work Hours