Tesla

Makes electric cars, robotaxis and grid batteries

Service Advisor

Service Advising & EstimatingUpdated on Nov 11

Full-timeTainan City, TaiwanNo salary listedIn-person

About the Job

Responsibilities

Address customer concerns with a high level of responsiveness and attention.
Determine whether technical issues can be resolved over the phone and promptly escalate issues requiring immediate attention to the Shop Foreman or Service Manager.
Accurately record issues and data in the management system.
Conduct transactions in the system, explain corrections to customers, and provide a summary.
Communicate estimated completion times, provide regular updates, and follow through on each customer vehicle.
Coordinate the details of each vehicle before delivery.
Coordinate vehicle delivery or pickup times with customers.
Follow up with customers regarding the services provided and ensure they are satisfied with the work performed.
Greet customers visiting the service center and provide solutions.
Assist with automobile insurance claim matters.
Assist with vehicle body damage estimates for insurance claims.
Follow up on repair orders, repair progress, and quality control for vehicles being serviced.
Resolve customers' technical issues and work with the technician team to provide good customer service.
Coordinate repair times with the in-house team, notify customers, and explain repair status.
Contact customers and arrange vehicle return times.
Follow up with customers after repairs to understand the vehicle's condition and ensure satisfaction with repair and maintenance services.

Category	Vehicle Service
Location	台南市
Requisition ID	279109
Type	Full-time

Job Description

Responsibilities: • To address any customer concern with the highest level of response and attention. • Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention. • Accurately record issues and data into Management System. • Conduct Transactions with system; walk customer through correction and provide summary. • Communicate estimated completion time, regular updates and follow through on each customer vehicle. • Coordinate the detail of every vehicle prior to delivery. • Coordinate the delivery time or pick up with each customer. • Follow up with Customer on services provided; ensure they are satisfied with the work performed. Responsibilities工作內容: <ul class="tds-list tds-list--unordered"><li>招待親臨保養廠的顧客並提供解決方案</li><li>協助汽車出險理賠相關事宜承辦</li><li>協助保險理賠車身估價</li><li>跟進保修車輛開單、進度掌控、品質監控</li><li>解決顧客面臨的技術問題，並與技師團隊合作，以提供顧客良好的服務</li><li>與廠內團隊議定維修時間，通知及與顧客講解維修情況</li><li>與顧客聯繫並安排車輛交還時間</li><li>跟進顧客並了解車輛維修後的情況，以定確保客戶滿意維修保養服務</li></ul>

Job Responsibilities

工作內容:

招待親臨保養廠的顧客並提供解決方案
協助汽車出險理賠相關事宜承辦
協助保險理賠車身估價
跟進保修車輛開單、進度掌控、品質監控
解決顧客面臨的技術問題，並與技師團隊合作，以提供顧客良好的服務
與廠內團隊議定維修時間，通知及與顧客講解維修情況
與顧客聯繫並安排車輛交還時間
跟進顧客並了解車輛維修後的情況，以定確保客戶滿意維修保養服務

Job Requirements

工作內容:

招待親臨保養廠的顧客並提供解決方案
協助汽車出險理賠相關事宜承辦
協助保險理賠車身估價
跟進保修車輛開單、進度掌控、品質監控
解決顧客面臨的技術問題，並與技師團隊合作，以提供顧客良好的服務
與廠內團隊議定維修時間，通知及與顧客講解維修情況
與顧客聯繫並安排車輛交還時間
跟進顧客並了解車輛維修後的情況，以定確保客戶滿意維修保養服務

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 2003

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