Lead Consultant - MAWM, WMS

Roles & Responsibilities

• Act as the primary contact for customers and be Manhattan Brand Ambassador. This is a customer facing role.

• Independently support medium and high-complexity customers.

• Lead a team to perform configuration, testing, impact validation, issue prioritization, and support activities efficiently by mentoring consultants on functional delivery, customer communication, problem-solving, consulting practices and adoption of relevant innovations.

• Responsible for high-quality deliverables that meet customer expectations.

• Low and Medium-Complexity Extension Designs for identified gaps.

• Configure systems, Test case preparation, test data setup, testing, and demo. Includes building proof of concepts for business requirements without design specifications.

• Be part of the Consulting Group that provides end-to-end support throughout the customer lifecycle, from implementation through ongoing support. This includes conducting system integration testing, end-to-end testing, and user acceptance testing (UAT), as well as overseeing pre- and post-go-live activities/support.

• Troubleshoot system outage, work stoppage, critical production application issues and provide operational workarounds for issues that impact business including but not limited to configuration changes, data correction, SOPs within expected timelines. Provide clear root-cause analysis with permanent fix.

• Categorizing discovered or reported gaps, issues as base product or custom or another vendor. Validate impact of the solutions provided by respective teams in pre-production and production environments and monitor intended business outcome.

• Responsible for reviewing priorities of application issues with clients, assigning them to team members, and planning release to production.

• Own customer satisfaction; flag risks early, drive mitigation, and escalate to internal leadership. Drive status communication to internal and external stakeholders.

• Build and maintain knowledge of customer workflows, operational constraints, and runbooks.

• Partner with technical, regional teams to deliver enhancements and issue fixes.

• Independently collaborating with Manhattan Teams across departments to address customer needs.

• Lead functional discussions with client stakeholders, Customer IT & Operations, and System Integrators to provide solutions to customer needs.

• Own and coordinate required discussions with technical teams, inter departments, and Customers to make progress on the activities owned.

• Support multiple Manhattan products bought by a customer.

• Leverage or develop tools to enhance service efficiency including but not limited to usage of AI.

• Train peers on application modules, customer flows, tools, and processes.

• Identify gaps in functional design to address operational needs while validating enhancements and working with design leads to addressing them.

• Analyzing the list of gaps identified for the project and performing feasibility checks to assist design leads to arrive at solution design.

Position / Job Minimum Requirements

• 7-9 Yrs of experience with a bachelor’s degree or foreign equivalent in engineering, science, or a related technical field.

• Bring functional and business analyst experience.

• Support or implement supply chain applications such as WMS, OMS, LMS, or TMS; MAWM experience is a plus.

• Apply cloud troubleshooting tools and methods, including Postman, Kibana, and Grafana.

• Troubleshoot databases using Oracle SQL or a comparable relational database.

• Demonstrate strong analytical and problem-solving skills.

• Communicate effectively with customers and stakeholders, both verbally and in writing.

• Design and implement complex customer solutions and communicate outcomes clearly.