Administrative Supervisor
UCLA Health
Administrative Supervisor
UCLA Health
Comprehensive health system with top hospitals
1. Ability to work effectively with patients, physicians and staff in a diplomatic and professional manner in order to maximize suite operations.
2. Skill in prioritizing assignments and managing multiple tasks.
3. Ability to work effectively as a member of a team in order to provide effective patient care.
4. Working knowledge of Epic CareConnect systems to complete on-line transactions, including appointment scheduling, procedure scheduling, the encounter registration system, hospital lab results and medical reports.
5. Team Building Skills to include prior supervisory experience.
6. Skill in monitoring complex clinician appointment schedules.
7. Ability to elicit salient clinical information such as presenting complaints from patients and referring professionals, and make appropriate assignments based on established guidelines.
8. Skill in listening perceptively, conveying awareness and responding to patients and visitors with health concerns using tact and discretion.
9. Skill in speaking clearly and distinctly in person and over the telephone, using appropriate grammar and vocabulary in order to share information, effectively communicate, share and obtain information with persons from diverse social, economic and cultural backgrounds.
10. Ability to triage patient issues to achieve resolution.
11. Ability to interact diplomatically and sympathetically with patients, their families, and the general public in a high volume, continuous public contact setting.
12. Skill in performing with frequent interruptions and/or distractions including the ability to accept equivocal circumstance and respond to changing priorities and deadlines.
13. Typing ability to prepare forms, manuscripts and correspondence with speed and accuracy.
14. Skill in operating a computer including work processing software and the ability to enter and maintain accurate patient appointments and schedules utilizing an on-line computer database system.
15. Ability to maintain equanimity in the face of resistance, indifference and hostility.
16. Skill in working independently and following through on assignments with minimal direction and in setting priorities which accurately reflect the relative importance of assignments.
17. Ability to accept directions from supervisors and act promptly.
18. Knowledge of medical terminology.
19. Working knowledge of medical insurance plans and types of coverage provided.
20. Spanish speaking skills - Preferred
22. Ability to maintain Charge Worklist in CareConnect – REQUIRED
23. Ability to maintain Charge Document Reconciliation Process- REQUIRED
Comprehensive health system with top hospitals
UCLA Health is a large, integrated healthcare system in Los Angeles that operates multiple hospitals and a wide network of primary- and specialty-care clinics. It provides medical services across many fields—from organ transplantation and cardiac surgery to neurosurgery and cancer treatment—and combines patient care with biomedical research. Its hospitals and physicians diagnose and treat complex illnesses and bring the latest medical discoveries into practice. UCLA Health stands out because it runs a comprehensive, highly ranked set of facilities (including Ronald Reagan UCLA Medical Center and UCLA Mattel Children’s Hospital) and emphasizes leading research, education, and specialized care across a broad regional network. The organization aims to deliver high-quality medical care while advancing medical knowledge and sharing new treatments with patients locally and globally.
Explore more opportunities at UCLA Health