Ubiquiti

Delivers enterprise and consumer networking gear

Enterprise Networking Support Engineer

Customer SupportConfirmed live in the last 24 hours

Full-timeStockholm, SwedenNo salary listed

About the Job

Requirements

A passion for technology and interest in the company's products.
Practical knowledge of one or more technical domains that the candidate has helped explain to nontechnical users.
Experience with networking, including routing, switching, security, and virtual private networks, and understanding of networking protocols such as TCP/IP and WireGuard and major operating systems such as Linux is preferred.
Knowledge of troubleshooting techniques and how to communicate them effectively to customers.
Expertise around factors that impact user experience and customer experience, including improving products, services, support, and customer interactions.
A three-year university degree, ideally with an Engineering or technical focus.
A background in the networking industry, ideally with practical, hands-on experience.
A track record of using in-depth troubleshooting to understand and resolve customer issues.
Familiarity with audio protocols is a plus.
Fluency in one or more major European languages, such as German, Spanish, and/or French.

Responsibilities

Provide technical support for the company's product lines via phone, web chat, and email.
Own incoming requests from beginning to resolution for premium customers.
Educate customers and provide recommendations for the company's products, features, and best practices.
Troubleshoot and diagnose issues, including providing workarounds when required.
Identify and recreate potential bugs and shortcomings in user experience.
Stay up to date on the company's products and related industry technologies.
Work cross-functionally with key stakeholders to provide feedback and drive product improvements.

Desired Qualifications

Knowledge of and enthusiasm for the company's products is a bonus.

About Ubiquiti

At Ubiquiti Inc., we create technology platforms for Businesses, Smart Homes, and Internet Service Providers, driven by our goal to connect everyone, everywhere. To date, Ubiquiti has shipped over 100 million devices worldwide, from ISP networking products to next generation of IT solutions. Our growth is made possible by the dedicated team of hundreds behind the scenes. From software developers and product managers to designers and strategists, Team UI is driven to achieve our common goal: Rethinking IT. At Ubiquiti, you’ll heighten your potential and broaden your horizons - all while shaping the future of connectivity.

Join forces with us on our mission to build a better IT industry. We are currently looking for a highly skilled Enterprise Networking Support Engineer to our team in Stockholm, Sweden.

Please note that applicants must live in Sweden and hold a valid work permit at the time of application to be considered for this role.

Responsibilities:

Provide technical support for Ubiquiti’s product lines via phone, web chat, and email
Own incoming requests from beginning to resolution for premium customers
Educate and provide recommendations for Ubiquiti’s products, features, and best practices
Troubleshoot and diagnose issues, including providing workarounds when required
Identify and recreate potential bugs and shortcomings in user experience
Stay up-to-date on Ubiquiti products and related industry technologies
Work cross-functionally with key stakeholders to provide feedback and drive product improvements

Requirements:

A passion for technology and interest in our products
Practical knowledge of one or more technical domains that you have helped explain to normal users
Experience with networking including routing, switching, security, and VPNs; and an understanding of various networking protocols (TCP/IP, WireGuard, etc) and major operating systems (Linux) is preferred
Knowledge of and enthusiasm for Ubiquiti products is a bonus
Knowledge of troubleshooting techniques, and how to effectively communicate them to customers
Ability to work in a fast-paced environment with changing priorities
Expertise around factors that impact UX (e.g., how can we improve our products or services), and CX (e.g., how can we improve our support experience and customer interactions)
Excellent written and verbal communication skills

Ideal Education and Experience

Three year university degree, ideally with an Engineering or technical focus
A background in the networking industry, ideally with practical, hands-on experience
A track record of using in-depth troubleshooting to understand and resolve customer issue
Familiarity with audio protocols is a plus
Fluency in one more major European language (German, Spanish and/or French)

Please note that a background check will be conducted in the final stage of the recruitment process

About the Company

Ubiquiti

Delivers enterprise and consumer networking gear

Ubiquiti designs and sells networking equipment for enterprises, service providers, and consumers. Its products include the UniFi line (access points, switches, routers, cameras) managed by UniFi OS for centralized control; airMAX, airFiber, and UFiber for WISPs to build long-distance wireless links; and AmpliFi for home mesh networks. The company uses a direct-to-consumer, lean distribution model with a global network of distributors and a strong online user community that helps steer product development. Its goal is to provide affordable, high-performance networking hardware that expands internet access in underserved and emerging markets while supporting a broad ecosystem of users and partners.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: New York City, New York
Founded: 2003

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