Operations Process Improvement Manager

Meet The Team 

Secret Media Network is a digital entertainment and media group focused on recommending perfect plans, discovering great places, sharing things to do and relevant breaking news in different cities around the world. Our network is composed of Secret London, Secret Chicago, Secret LA, Secret NYC, Secret Sydney, Lisboa Secreta, Paris Secret, Madrid Secreto, Barcelona Secreta and More!

The Role

We are looking for an Business Operations Manager with a structured mindset, who loves to improve efficiency in everything and help scale and optimize operations across Secret Media Network. This role will be fully focused on designing, implementing, and improving processes that drive efficiency, scalability, and performance across the organization.

What You´ll Do

Process Design & Optimization

• Design, implement, and continuously improve operational workflows across SMN.
• Identify inefficiencies, bottlenecks, and areas of improvement, and translate them into scalable processes.
• Standardize ways of working to ensure consistency and predictability in execution between different regions: North America, Europe, APAC, Latam

AI Automation & Tooling

• Identify opportunities to automate manual processes using AI tools and internal systems.
• Collaborate with Tech/Data teams to implement scalable solutions.
• Leverage AI tools to improve productivity and execution speed.

Operational Excellence

• Partner with stakeholders to ensure processes are adopted and correctly implemented.
• Document and maintain clear operational playbooks.

Strategic Collaboration

• Work closely with Marketing, Product, Data, and Local teams to align operations with business needs.
• Act as a bridge between strategy and execution, ensuring operational feasibility.
• Align the organization's business needs with technological and operational solutions by managing critical tools and procedures

Performance & Metrics

• Define and track KPIs related to operational efficiency (e.g., post production time, output, quality).
• Use data to identify improvement opportunities and drive decision-making.

Who You Are

• You hold a Master’s degree in Engineering, Mathematics, Statistics, or Data Analytics (STEM degree)
• 5+ years of experience in strategy/operations consulting, supply chain, media operations, marketing operations, or production management — ideally in large-scale, fast-paced, digital-first organizations.
• Strong experience in process design, optimization, and workflow automation.
• Comfortable working with data and defining KPIs to measure performance.
• Hands-on mindset: able to move from strategy to execution quickly.
• Experience with automation tools (e.g., Zapier, Make, Notion, Airtable, etc.) is a strong plus.
• Familiarity with AI tools and interest in leveraging them for operational efficiency.
• Strong communication and stakeholder management skills.
• Proficiency in both written and spoken English is a must

Why You´ll Love it Here

• Attractive compensation package with room to grow.
• 40% discount on all Fever events and experiences + free Candlelight voucher.
• Flexible remuneration with Cobee: meals, transport, training, and nursery support (tax-exempt).
• Payflow: option to access part of your salary in advance.
• Taxdown: help optimizing and filing your taxes. You can also pay for an upgrade to manage your Beckham Law application, along with other tax-related procedures.
• Private health & dental insurance with Cigna: 100% covered by Fever. You can also add your family members via flexible remuneration.
• Wellhub membership for gym and wellness access: 100% covered by Fever up to the Silver plan.
• Language learning support: English and Spanish lessons.
• Hybrid work setup: home office friendly with a central Madrid office location.
• Snacks, drinks, and fresh fruit are always available at the office.
• Dynamic international team: a young, talented group creating a great work environment.

#LI-hybrid #LI-fulltime