T

TSC

Global CX agency building customer journeys

Executive Assistant

Full-Time
No salary listed
Senior, Expert
Bachelor's
Washington, DC, USA+1 moreMore locations: Huntsville, AL, USA
HybridTelework is available, with on-site attendance required as needed at Huntsville or Crystal City.
Administrative & Executive AssistanceExecutive Support
No H1B Sponsorship
US Citizenship Required

About the job

Requirements
  • A bachelor's degree in business administration or a related field, with 8 or more years of executive-level office management experience or equivalent.
  • U.S. citizenship and the ability to obtain and maintain a security clearance as needed.
  • Strong organizational skills, judgment, tact, and diplomacy, and proficiency in standard business concepts and practices.
  • Critical-thinking, problem-solving, analytical, written, and verbal communication skills.
  • Adaptability and resilience, the ability to overcome challenges, and willingness to travel up to 10%.
Responsibilities
  • Develop and maintain processes, systems, and tools to optimize the effectiveness and efficiency of the executive's office and time, in alignment with the company's mission, goals, and policies.
  • Facilitate, prioritize, and track internal and external task workflows, continuously adapting the executive's time and schedule based on assessments of criticality, sensitivity, and confidentiality.
  • Review and process documents for content and accuracy, ensuring proper staff coordination and completeness of information and references.
  • Support executive engagements by facilitating and delivering talking points, researching and preparing background information on attendees, summarizing ongoing efforts and business-development growth or win themes, and preparing other pertinent information for key customers and partners.
  • Evaluate and facilitate the dissemination of sensitive information and documentation, and alert the COO to issues that affect the office.
  • Manage the COO's calendars and coordinate senior-level meetings, visits, and events; arrange security clearances, VIP parking, and building access; and develop meeting agendas as required.
  • Plan and arrange domestic and foreign executive travel, including itineraries, lodging, logistics, security, and travel expense requirements.
  • Facilitate company events that the COO is responsible for leading, including arranging venues and lodging, arranging food, coordinating with IT and administrative functions, and ensuring events run smoothly.
  • Oversee and monitor routine and complex day-to-day administrative and office requirements involving facility, property, safety, and supply management.
  • Prepare weekly summaries of key events, milestones, approvals, and other priority tasking requiring attention and action that week.
  • Perform other duties as assigned by the supervisor.

About the company

TSC designs and builds digital customer experience solutions to help brands improve their relationships with consumers. The agency identifies friction points through customer journey mapping and usability testing, then develops and tests digital tools to solve these specific problems. As a member of the Sitel Group, TSC distinguishes itself by combining the agility of a specialized agency with the massive global reach and resources of a parent company spanning 140 countries. Its goal is to drive business growth by replacing frustrating brand interactions with digital experiences that make customers happier.

Company Size

201-500

Company Stage

N/A

Total Funding

N/A

Headquarters

Paris, France

Founded

2011

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Simplify Jobs

Simplify's Take

What believers are saying

  • TSC's July 2025 and January 2026 profiles still show active hiring and operations.
  • Partnerships like Zaion added AI callbots, strengthening automation offerings for 2026 prospects.
  • Foundever's August 2026 recapitalization extended maturities to 2030-2031, reducing near-term financial stress.

What critics are saying

  • Foundever cut nearly $900 million debt on August 17, 2026; balance-sheet pressure persists.
  • Laurent Uberti and Olivier Camino exited July 31, 2026, creating leadership uncertainty.
  • Foundever could fold TSC into broader delivery, erasing the TSC brand entirely.

What makes TSC unique

  • TSC combines CX strategy, design, and build for digital channels, not pure consulting.
  • The agency specializes in chatbots, social media, and self-service, matching digital-first brands.
  • Its Foundever parent gives access to global CX operations and enterprise accounts.

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Benefits

  • Health Insurance
  • 401(k) Company Match
  • Flexible Work Hours
  • Remote Work Options
  • Paid Vacation
  • Tuition Reimbursement