HR Operations Specialist

About the role

The HR Operations Specialist supports employees across the company by coordinating HR transactions, resolving production issues, and responding to questions. This role partners with employees, department managers, HR Partners, Payroll, and other teams to keep HR processes running smoothly and employee data accurate. You will report to the HRIS Operations Supervisor.

This is a hybrid role based in our Norfolk, Virginia office. You can typically expect to work in the office three days per week.

Responsibilities:

• Be the primary contact for employee HR inquiries, partnering with the appropriate teams to provide clear, guidance.
• Work with department managers and HR Partners to gather information, process employee transactions, and maintain accurate employee data in Workday.
• Process complex administrative transactions and participate in Workday HR system workflows.
• Troubleshoot Workday production issues across HCM modules, including HCM Core, Recruiting, Time and Attendance, and Compensation; resolve related support tickets involving HR processes and employee data.
• Support biweekly payroll processing by reviewing and validating payroll transactions and inputs, processing vacation payouts, and managing paid time off (PTO) adjustments in Workday following established procedures.
• Work with Payroll and other teams, handling confidential information.
• Help with user acceptance testing, configuration and reporting requests, and testing for biannual Workday releases.
• Build and upload Enterprise Interface Builder (EIB) files for employee and company changes.
• Help employees use HR-related technology by answering questions and contributing to user enablement and training.
• Develop training materials using Google Sites.
• Manage end-user channels and the team email group, responding to inquiries from employees, HR Partners, and managers.
• Audit HR processes and employee transactions to support data quality and integrity; follow security and data-handling protocols.
• Process employment verification requests.
• Manage a varied daily workload, reprioritizing to complete incoming transactions and department requests.
• Take on other tasks as assigned.

Basic qualifications:

• 2+ years of experience working with Workday HCM processing HR transactions.
• Solid awareness of how human resources transactions influence payroll processing, financial reporting, and broader operational tasks.
• At least one year of experience using Microsoft Excel, including formulas and pivot tables.
• You know how to provide clear, professional guidance.
• Care for the impact your work can have across related processes.
• You are resolution-oriented.
• You have strong attention to detail.

Preferred qualifications:

• Hands-on experience with Workday Payroll processing.
• A bachelor's degree in business, information systems, or a related field, or an equivalent combination of education and experience.
• Familiarity with additional Workday modules and teams, such as Benefits, Payroll, Finance, Security and Integrations.

#LI-Hybrid

REQ-020890

Additional Compensation and Benefits:

For roles in the U.S., dependent on your role, you may be eligible for variable pay, such as an annual bonus and restricted stock. Benefits may include medical, dental and vision benefits, Flexible Spending Accounts (F.S.A.s), a company-matching 401(k) plan, employee stock purchase plan, paid vacation, paid sick days, paid parental leave, tuition reimbursement and professional development programs.

For roles outside of the U.S., information on benefits will be provided during the interview process.

The annual base pay range for this role is between: 55000 - 65000 USD