Ninja Van

Tech-enabled logistics with real-time parcel tracking

Head Last Mile

Delivery & Courier DrivingConfirmed live in the last 24 hours

Full-timeShah Alam, Selangor, MalaysiaMYR12k - MYR18k /moIn-person

About the Job

Requirements

A Bachelor's degree in Logistics, Supply Chain Management, Transportation, Business, or a related field.
Five to seven years of experience in logistics, last-mile delivery, or supply chain operations.
At least four to five years in a senior leadership role managing large-scale in-house last-mile operations.
Experience in e-commerce, courier, retail distribution, or on-demand logistics is preferred.
Strong leadership and team management capabilities.
A deep understanding of last-mile key performance indicators, routing, fleet management, and cost structures.
Strong analytical, problem-solving, and decision-making capabilities.
Ability to perform in fast-paced, high-volume operational environments.
Excellent communication and cross-functional collaboration skills.

Responsibilities

Lead and manage the last-mile operations team to achieve daily, weekly, and monthly operational goals.
Own last-mile and fleet unit economics, control operational costs, and contribute to profit-and-loss performance, cost optimization, and pricing decisions.
Manage and communicate strategic objectives and operational initiatives using clear key performance indicators, implementation plans, targets, and timelines.
Continuously improve internal operational processes, standard operating procedures, and workflows to improve efficiency, reliability, and scalability.
Analyze demand and supply data to ensure adequate courier and fleet availability in line with delivery volume requirements.
Hire, train, coach, and monitor the performance and development of fleet and last-mile operations team members.
Use operational and performance data to identify opportunities to improve delivery quality, customer experience, and courier engagement, building a reliable and motivated last-mile workforce.
Develop and execute last-mile strategies aligned with business goals; plan delivery network coverage and capacity.
Oversee daily delivery operations, dispatch, routing, and returns management.
Manage operational budgets, monitor cost per delivery, and identify efficiency improvements.
Plan for peak periods, disruptions, and operational risks to support business continuity and stable service during high-demand periods.
Oversee workforce planning, performance management, and team upskilling.
Manage delivery communications, issue resolution, and service recovery to improve customer satisfaction and reduce delivery complaints.

Desired Qualifications

An MBA or professional certifications such as Certified Supply Chain Professional or Certified Logistics, Transportation and Distribution are advantageous.

Salary Range: 12000 to 18000 (Currency: MYR) (Pay period: per-month-salary)

This role will be leading and manging the last mile operations team to consistently achieve daily, weekly & monthly operational goals. Also, act as the key responsibility holder for last-mile and fleet unit economics, maintaining tight control over operational costs and contributing directly to P&L performance, cost optimisation, and pricing-related decisions.

Key Responsibilities

Effectively manage and communicate strategic objectives and operational initiatives, supported by clear KPIs, implementation plans, targets, and timelines.
Drive continuous improvement of internal operational processes, SOPs, and workflows to improve efficiency, reliability, and scalability.
Analyse demand and supply data to ensure adequate courier and fleet availability in line with delivery volume requirements.
Hire, train, coach, and monitor the performance and development of fleet and last-mile operations team members.
Use operational and performance data to identify opportunities to improve delivery quality, customer experience, and courier engagement, building a reliable and motivated last-mile workforce.

Key Result Area: Last Mile Strategy & Planning

Develop and execute last-mile strategies aligned with business goals; plan delivery network coverage and capacity
Outcome/Deliverable : Clear last-mile roadmap; scalable and efficient delivery network

Key Result Area: Operational Performance

Oversee daily delivery operations, dispatch, routing, and returns management
Outcome/Deliverable : Oversee daily delivery operations, dispatch, routing, and returns management

Key Result Area : Cost & Budget Control

Manage operational budgets; monitor cost per delivery; identify efficiency improvements
Outcome/Deliverable : Optimised cost per parcel and controlled operational spending

Key Result Area : Risk & Peak Management

Plan for peak periods, disruptions, and operational risks
Outcome/Deliverable : Business continuity and stable service during high-demand periods

Key Result Area : People Leadership

Oversee workforce planning, performance management & upskill of the team
Outcome/Deliverable : Skilled, productive, and engaged operations workforce

Key Result Area : Customer Experience

Manage delivery communications, issue resolution, and service recovery
Outcome/Deliverable : Improved customer satisfaction and reduced delivery complaints

Requirements

At least Bachelor’s degree in Logistics, Supply Chain Management, Transportation, Business, or related field.
MBA or professional certifications (CSCP, CLTD) will be an advantage
5–7 years of experience in logistics, last-mile delivery, or supply chain operations.
Minimum 4–5 years in a senior leadership role managing large-scale in-house last-mile operations.
Experience in e-commerce, courier, retail distribution, or on-demand logistics is preferred.
Strong leadership and team management capabilities.
Deep understanding of last-mile KPIs, routing, fleet management, and cost structures.
Highly analytical with strong problem-solving and decision-making skills.
Able to perform in fast-paced, high-volume operational environments.
Excellent communication and cross-functional collaboration skills

About the Company

Ninja Van

Tech-enabled logistics with real-time parcel tracking

Ninja Van provides delivery services in Southeast Asia using a tech-enabled logistics platform. It serves businesses (like e-commerce merchants and retailers) and individual customers, offering options such as real-time parcel tracking, delivery scheduling, and access to a broad network of drop-off and pick-up points. Pricing reflects parcel size and weight, distance, and adds revenue through services like cash on delivery. The technology behind Ninja Van supports scheduling, route optimization, and real-time visibility to customers. The company stands out by combining a scalable regional network with a customer-friendly digital experience, aimed at making deliveries easier and more reliable for ecommerce and everyday users. Its goal is to become a leading, dependable logistics provider in Southeast Asia by delivering consistent, convenient services.

Company size: 1,001-5,000
Company stage: Late Stage VC
Total funding: $1.1B
Headquarters: Singapore, Singapore
Founded: 2014

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