Front Office Agent

Front Office Agent- Domes Noruz Chania

Domes Resorts & Reserves · Chania, Greece · Full-time · Posted 2026-11-06

Workplace: on_site

Department: Front Office

Description

Front Office Agent 

A place to begin. A place to belong. 

Great hospitality is personal. It lives in the people who notice, care and lead the way. At Domes Resorts, we create moments our guests never forget and a workplace where talented people make their mark and build lasting careers. 

We are one of the most awarded lifestyle hospitality groups in Greece and one of the fastest growing in Europe, with new openings almost every year. A growing portfolio of distinctive brands, affiliations with Marriott and Hilton, and handpicked destinations from Crete, Rhodes, the Ionian Islands, Chalkidiki and the Cyclades to Athens, Portugal and Spain. 

Join us as our Front Office Agent at Domes  Noruz Chania, an  Autograph Collection Resort. Bring your passion, humility and perseverance. We will help you grow from there: real responsibility, the chance to move across brands and destinations, and a team that values your voice, invests in your growth and celebrates your wins. 

Domes  Noruz Chania, an  Autograph Collection Resort part of Domes Resorts and Marriott Bonvoy, is a 5-star hotel in Chania, Crete, dedicated to authentic hospitality and the well-being of its people.

About the role 

As Front Office Agent at Domes Noruz Chania, you will play a key role in delivering excellent guest service and keeping reception running smoothly every day. You will welcome guests, manage check in and check out, answer guest questions and make sure every guest enjoys a pleasant and memorable stay. 

What you will do 

Guest service 

• Welcome guests warmly on arrival and departure. 

• Carry out check in and check out efficiently. 

• Share information and answer questions about hotel services, facilities and amenities. 

• Handle guest requests and concerns professionally and promptly, escalating when needed. 

Reservations, room allocation and upselling 

• Process reservations, cancellations and changes. 

• Allocate rooms based on guest preferences and availability, following your supervisor's guidelines. 

• Upsell room upgrades and additional services to grow revenue. 

• Promote hotel facilities such as restaurants, bars and the spa. 

Payments and cash handling 

• Manage billing, including payment collection, room charges and invoices. 

• Keep accurate records of all transactions. 

Communication and coordination 

• Answer calls and emails professionally. 

• Work with other departments, such as housekeeping and food and beverage, for seamless guest service. 

• Keep up to date with hotel services, the local area and events so you can give guests accurate information. 

Administration 

• Keep the front desk clean and organised. 

• Keep guest records up to date in Opera. 

• Prepare daily reports on occupancy, arrivals, departures and other key figures. 

Guest satisfaction 

• Act on guest feedback to keep satisfaction high. 

• Gather feedback through guest interactions and share ideas for service improvements.

Requirements

What you will bring 

Essential 

• Good spoken and written English. A second language is a plus. 

• Excellent communication and interpersonal skills with guests and colleagues. 

• The ability to work in a fast paced environment. 

• A problem solving approach, an eye for detail and the ability to think on your feet. 

• Strong multitasking skills to handle calls, requests and walk in guests efficiently. 

• Respect for diversity and inclusion in a professional setting. 

Desirable 

• Previous experience in front office or guest services, ideally in luxury hospitality. 

• Experience with Opera or other property management systems and hotel software. 

• A degree or diploma in hospitality.

Benefits

What we offer 

• Competitive salary and benefits (shared before your first interview) 

• Continuous training and development opportunities 

• Career mobility across our brands and destinations 

• A friendly and supportive work environment 

Pay Transparency 

All candidates invited to interview will be informed of the starting salary range for the role before their first interview. The starting salary is set within this range on the basis of objective, gender-neutral criteria related to the requirements of the role. In line with Greek Law 5316/2026 on pay transparency, we will not ask about your current or previous salary at any stage of the selection process. All information provided to candidates will be made available in a format accessible to persons with disabilities, taking into account their specific needs. 

Equal Opportunity and Equal Pay 

Domes Resorts is an equal opportunity and equal pay employer. We believe in building a diverse team and nurturing an inclusive, people-first culture where everyone can grow and belong. We are committed to equal pay for equal work or work of equal value, and to non-discrimination on any ground, including gender, gender identity or characteristics, sexual orientation, age, disability or chronic illness, race, colour, national or ethnic origin, descent, religious or other beliefs, family or social status, or any other ground protected under applicable law. 

All applications will be handled in strict confidentiality. 

Your career, your journey. We are with you every step of the way.

Apply

Apply at Domes Resorts & Reserves

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