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Scientific Games

End-to-end lottery and gaming solutions

Field Service Technician

Full-Time
No salary listed
Entry
Chillicothe, OH, USA+1 moreMore locations: Columbus, OH, USA
In Person
Field ServiceEquipment Field Service

About the job

Requirements
  • Must have a high school diploma or equivalency.
  • Must pass a background check and drug test and have a clean driving record.
  • Ability to drive a non-commercial driver's license delivery truck.
  • Familiarity with Microsoft Office products, including Excel, Word, and PowerPoint.
  • An understanding of and some experience with troubleshooting computer software and hardware technologies.
  • Excellent interpersonal, verbal, and written communication skills.
  • Exceptional customer satisfaction skills.
  • Ability to promptly respond to customer and leadership requests and feedback.
  • Organization and time management skills that enable effective multitasking.
  • Strong judgment and problem-solving skills to determine the most cost-effective repair or resolution and minimize customer downtime.
  • Ability to work weekends, holidays, and evenings as needed.
  • Availability to work overtime as needed.
  • Ability to lift, install, and move large self-service equipment, regularly lifting or moving 35 pounds or more.
  • Ability to climb ladders occasionally.
Responsibilities
  • Complete assigned service calls at lottery retailer locations, including scheduled installations, removals, and preventative maintenance and unscheduled service and supply calls initiated by customers.
  • Provide a positive customer experience using customer service and technical skills.
  • Communicate the value of services and match products with customer needs.
  • Perform field repairs, including installing and removing terminals, communications equipment, and peripheral equipment, with little to no supervision.
  • Perform vehicle management functions according to established guidelines.
  • Partner with the Data Center to ensure timely service to retail locations and understand problems at assigned service locations.
  • Record service-call information, log data communication problems, and report communication recommendations regarding customer equipment to management.
  • Follow through on customer issues requiring additional support.
  • Troubleshoot all forms of communications within a retail location.
  • Perform routine maintenance on company vehicles.
  • Maintain an acceptable driving record in accordance with the Motor Vehicle Policy.
  • Build and maintain strong, long-lasting customer relationships.
  • Resolve customer challenges on the first service interaction when possible.
  • Troubleshoot customer issues over the telephone.
  • Train new and existing customers.
  • Complete approximately six to ten detailed activities per day, depending on local-area needs, responsibilities, and service-order type.
  • Occasionally assist in training new and existing team members.
  • Use required Personal Protective Equipment when working in the field, production, or warehouse.
  • Perform other assigned job-related duties and responsibilities.

About the company

Scientific Games provides end-to-end gaming and lottery solutions for lotteries, casinos, and online gaming. It covers game design, production, and management of both physical and digital products, including traditional scratch games and online platforms. The company expanded by acquiring NYX Gaming Group in 2018 to strengthen its digital gaming capabilities, positioning itself as a major player in online and social gaming. Compared with competitors, it differentiates itself through vertically integrated services from concept to delivery and a history of scalable, global solutions, plus a track record of pursuing strategic moves to unlock value and growth. The company’s goal is to help clients grow by delivering comprehensive, scalable gaming and lottery systems and by expanding digital offerings to reach more players worldwide.

Company Size

1,001-5,000

Company Stage

IPO

Headquarters

Alpharetta, Georgia

Founded

1973

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Simplify Jobs

Simplify's Take

What believers are saying

  • Ohio Scratch Connect produced 570,000 scans and 90% digital completion by August 22, 2026.
  • The August 28 Game Show Experience enters 13 U.S. jurisdictions by December 1.
  • FDJ United renewed its scratchcard partnership with Scientific Games on October 1, 2026.

What critics are saying

  • Maryland's contract appeal sanctions the lottery agency, delaying resolution beyond May 2027.
  • Pat McHugh left September 8, 2026; Kevin Schneider remains interim CEO during succession.
  • If a core state switches vendors, Brookfield's Scientific Games loses scale and credibility fast.

What makes Scientific Games unique

  • Scientific Games serves 150 lotteries across 50 countries with omnichannel infrastructure.
  • SG Signature Linked Games combine licensed TV brands, scratch-offs, Fast Play, and digital.
  • Scratch Connect removes registration friction while keeping retailers central to mobile lottery play.

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Benefits

  • Hybrid Work Options

Growth & Insights and Company News

Headcount

6 month growth

-21%

1 year growth

-21%

2 year growth

-21%
PR Newswire
Oct 19th, 2026
Scientific Games receives WLA Level 2 information and security management certification for U.S. Instant game production facility.

Scientific Games receives WLA Level 2 information and security management certification for U.S. Instant game production facility. Oct 19, 2026, 10:30 ET Company Reinforces Commitment to Security and Integrity Across Global Lottery Operations ATLANTA, Oct. 19, 2026 /PRNewswire/ - Scientific Games announces that its U.S. instant scratch game production facility, which serves nearly every U.S. state lottery, has achieved Level 2 certification to the World Lottery Association Security Control Standard 2024. The world's largest lottery scratch game production facility, located at Scientific Games global headquarters in metro Atlanta, has maintained its WLA security certification and is now fully compliant with WLA-SCS:2024 Level 2, the highest certification level for lottery suppliers under the standard. With major scratch game facilities in the U.S. and UK achieving WLA-SCS:2024 Level 2 certification, Scientific Games continues to strengthen security across its global instant game production operations. The Level 2 standard specifies the practices required for an effective security management structure to maintain the integrity, availability and confidentiality of information vital to a lottery provider's secure operation. "Holding our instant scratch game production technology and processes to these rigorous international security standards is important to Scientific Games. Our lottery customers and their players are assured that our products are made using the absolute highest worldwide industry standards," said Andrew Jackson, VP of Corporate Responsibility for Scientific Games. The certification confirms that Scientific Games has implemented a comprehensive framework to manage risks related to information and operations security in accordance with internationally recognized best practices and principles. The WLA-SCS:2024 Level 2 standard combines ISO/IEC 27001:2022 information security requirements developed by the International Organization for Standardization and the International Electrotechnical Commission, with lottery-specific security and integrity controls established by the WLA. Both are independent organizations that set consistent standards, benchmarks and testing that ensure security and reliability, build trust and keep people and products safe. ISO/IEC 27001:2022 is the world's best-known standard for information security management systems. Scientific Games first earned the WLA Security Control Standard certification for its facilities in 2011. Certification requires an extensive independent audit, annual surveillance audits and full recertification every three years. Maintaining this certification demonstrates that the company's operations continue to meet independently assessed industry standards as requirements evolve. The company's UK instant scratch game facility achieved WLA-SCS:2024 Level 2 certification in 2026. Other Scientific Games operations achieving the certification in 2026 include the Scientific Games National Logistics Centre in Warrington, UK serving The National Lottery, the SG Studios digital game development center in Jersey, Channel Islands and the company's lottery retailer technology facility in Ireland. Scientific Games has also achieved international certifications for operational best practices, including Quality Management Systems (ISO 9001), Environmental Management (ISO 14001), Occupational Health and Safety (ISO 45001), as well as Anti-Bribery (ISO 37001) and the WLA's Responsible Gaming certification. With products representing 70% of instant scratch game retail sales globally, Scientific Games is the largest lottery games creator, producer and services provider in the world. The company provides games, technologies, analytics, and services to 150 lotteries in 50 countries worldwide. About Scientific Games Scientific Games is a global leader in retail and digital games, technology, analytics and services that drive profits for government-sponsored lottery and sports betting programs. From enterprise gaming platforms to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We are industry pioneers in instant games, data analytics, retail solutions and iLottery. Built on a foundation of trusted partnerships since 1973, Scientific Games combines relentless innovation, performance and unwavering security to responsibly propel the industry forward. For more information, visit scientificgames.com. SOURCE Scientific Games, LLC

Vialynx Inc
Oct 19th, 2026
Scientific Games receives WLA Level 2 information and security management certification for U.S. Instant game production facility.

Scientific Games receives WLA Level 2 information and security management certification for U.S. Instant game production facility. Technology · OCT 19, 2026 PR Newswire Company Reinforces Commitment to Security and Integrity Across Global Lottery Operations ATLANTA, Oct. 19, 2026 /PRNewswire/ - Scientific Games announces... Company Reinforces Commitment to Security and Integrity Across Global Lottery Operations ATLANTA, Oct. 19, 2026 /PRNewswire/ - Scientific Games announces that its U.S. instant scratch game production facility, which serves nearly every U.S. state lottery, has achieved Level 2 certification to the World Lottery Association Security Control Standard 2024. The world's largest lottery scratch game production facility, located at Scientific Games global headquarters in metro Atlanta, has maintained its WLA security certification and is now fully compliant with WLA-SCS:2024 Level 2, the highest certification level for lottery suppliers under the standard. Scientific Games' scratch game facility in the U.S. achieves WLA-SCS:2024 Level 2 certification. With major scratch game facilities in the U.S. and UK achieving WLA-SCS:2024 Level 2 certification, Scientific Games continues to strengthen security across its global instant game production operations. The Level 2 standard specifies the practices required for an effective security management structure to maintain the integrity, availability and confidentiality of information vital to a lottery provider's secure operation. "Holding our instant scratch game production technology and processes to these rigorous international security standards is important to Scientific Games. Our lottery customers and their players are assured that our products are made using the absolute highest worldwide industry standards," said Andrew Jackson, VP of Corporate Responsibility for Scientific Games. The certification confirms that Scientific Games has implemented a comprehensive framework to manage risks related to information and operations security in accordance with internationally recognized best practices and principles. The WLA-SCS:2024 Level 2 standard combines ISO/IEC 27001:2022 information security requirements developed by the International Organization for Standardization and the International Electrotechnical Commission, with lottery-specific security and integrity controls established by the WLA. Both are independent organizations that set consistent standards, benchmarks and testing that ensure security and reliability, build trust and keep people and products safe. ISO/IEC 27001:2022 is the world's best-known standard for information security management systems. Scientific Games first earned the WLA Security Control Standard certification for its facilities in 2011. Certification requires an extensive independent audit, annual surveillance audits and full recertification every three years. Maintaining this certification demonstrates that the company's operations continue to meet independently assessed industry standards as requirements evolve. The company's UK instant scratch game facility achieved WLA-SCS:2024 Level 2 certification in 2026. Other Scientific Games operations achieving the certification in 2026 include the Scientific Games National Logistics Centre in Warrington, UK serving The National Lottery, the SG Studios digital game development center in Jersey, Channel Islands and the company's lottery retailer technology facility in Ireland. Scientific Games has also achieved international certifications for operational best practices, including Quality Management Systems (ISO 9001), Environmental Management (ISO 14001), Occupational Health and Safety (ISO 45001), as well as Anti-Bribery (ISO 37001) and the WLA's Responsible Gaming certification. With products representing 70% of instant scratch game retail sales globally, Scientific Games is the largest lottery games creator, producer and services provider in the world. The company provides games, technologies, analytics, and services to 150 lotteries in 50 countries worldwide. About Scientific Games Scientific Games is a global leader in retail and digital games, technology, analytics and services that drive profits for government-sponsored lottery and sports betting programs. From enterprise gaming platforms to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We are industry pioneers in instant games, data analytics, retail solutions and iLottery. Built on a foundation of trusted partnerships since 1973, Scientific Games combines relentless innovation, performance and unwavering security to responsibly propel the industry forward. For more information, visit scientificgames.com. SOURCE Scientific Games, LLC Published by News Desk · WeeklyReviewer The WeeklyReviewer news desk monitors breaking developments around the clock - sourcing, verifying, and publishing real-time industry news across business, technology, politics, science, sports, and world affairs. Every story that comes through the Live Wire is reviewed for accuracy before publication, keeping our readers ahead of the curve without the noise.

PR Newswire
Oct 12th, 2026
Scientific Games earns 2026 Communitas Award for Excellence in Corporate social Responsibility.

Scientific Games earns 2026 Communitas Award for Excellence in Corporate social Responsibility. Oct 12, 2026, 10:30 ET Company's Unique Wooden Shipping Pallet Recycling Project in Germany Partners with Social Service Organization Serving Disabled Community ATLANTA, Oct. 12, 2026 /PRNewswire/ - Scientific Games was recognized with a 2026 Communitas Award for Excellence in Corporate Responsibility. The global lottery company earned the international award in the category of Ethical and Environmental Responsibility: Green Initiatives for a unique wooden shipping pallet recycling project. The initiative partnered with the v. Bodelschwingh Foundations Bethel, one of Germany's largest social service organizations, to give wooden shipping pallets a second life while creating meaningful work opportunities for people with disabilities. "We are honored to be recognized with a Communitas Award for this project, which is a great example of our global efforts to invest in locally led initiatives that create measurable environmental and social impact, strengthen communities and deliver lasting value," said Andrew Jackson, VP, Corporate Responsibility for Scientific Games. The partnership began with Scientific Games donating hundreds of wooden pallets used to ship lottery scratchcards to German lotteries. Eliminating waste to landfill, the untreated wood was transformed into birdhouses and toys handcrafted by members of the disabled community at Bethel's Kracks Workshop. The new wooden items were sold in Bethel's retail shop, generating revenue to support the organization's programs, workshop operations, and future initiatives benefiting people with disabilities. "Our team initiated an innovative opportunity to put a valuable material back to work in the community," said Dunja Vukotic-Finkler, Director, Instant Tickets & Service Operations, Scientific Games. "Through our partnership with Bethel, these pallets are becoming products that support skills development and employment for people with disabilities. We are proud to see an initiative rooted in our everyday operations recognized for environmental and social benefits." The ongoing partnership reduces landfill waste while extending the useful life of natural materials. Regular material contributions are helping Bethel expand its woodworking capabilities and prepare for larger, more complex projects. Jürgen Hoff, head of Bethel's Kracks Workshop, noted that donations of quality wood are especially valuable during economically challenging times when charitable contributions are declining. The donated materials allow participants to make products that fund additional programs and help people build skills through meaningful work. The 2026 recognition follows two Communitas Awards Scientific Games received in 2025 for the SG Tech Project, which donates refurbished technology to local schools, and its volunteer participation in a STEAM career mentoring program for young women. With a company mission focused on serving communities worldwide, Scientific Games helps government-regulated lotteries generate tens of billions of dollars annually to fund their good cause programs, including health and welfare, education and environmental initiatives. The Communitas Awards are inspired by the vision for a better world through volunteerism, investment and ethical, sustainable business practices. Scientific Games provides retail and digital games, technology, analytics and services to 150 lotteries in 50 countries around the globe, including 16 lotteries in Germany. The company is the world's largest creator, producer and manager of lottery games and a global leader in lottery and sports betting technology systems, digital lottery games, mobile apps and player loyalty programs. About Scientific Games Scientific Games is a global leader in retail and digital games, technology, analytics and services that drive profits for government-sponsored lottery and sports betting programs. From enterprise gaming platforms to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We are industry pioneers in instant games, data analytics, retail solutions and iLottery. Built on a foundation of trusted partnerships since 1973, Scientific Games combines relentless innovation, performance and unwavering security to responsibly propel the industry forward. For more information, visit scientificgames.com. SOURCE Scientific Games, LLC

The Daily Record
Sep 29th, 2026
MD contract appeals board sanctions lottery agency for 'roadblocks' to investigation.

MD contract appeals board sanctions lottery agency for 'roadblocks' to investigation. Key takeaways: * Maryland Board of Contract Appeals sanctions lottery agency * Scientific Games challenges lottery contract cancellation * Lottery agency failed to produce required documents * Sanctions bar agency from using withheld records in defense A nearly yearlong battle over a lucrative lottery contract has landed the state's gaming agency in hot water with the Maryland Board of Contract Appeals. The gaming agency was sanctioned for repeatedly ignoring orders for records, the board said. A 16-page decision itemizes a lengthy list of ways the Maryland Lottery and Gaming Control Agency and its lawyers avoided turning over records to lawyers for Scientific Games Inc. "Every step of the way, Respondent [the lottery agency] threw up roadblocks to Appellant's right to discovery, obstructing access to documents to which Appellant was entitled but laying blame of noncompliance and delay at the feet of everyone else but the MLGCA - whether it be the Governor's Office, DoIT [the Department of Information Technology], Appellant or even this Board," the decision said. "To add insult to injury, Respondent continued to pay lip service to the importance of a speedy resolution of the case despite failing to complete its long-overdue document production," it said. The board said it will now automatically assume that all documents withheld or not produced are favorable to the claims made by Scientific Games. The sanctions handed down by the board also prevent the lottery agency from using records that should have been turned over to defend itself, and it bars the agency from calling witnesses who wrote or received any of the records involved that were not turned over to Scientific Games. Representatives for the lottery and for the Office of the Attorney General, which represents state agencies, declined to comment on the order citing the ongoing nature of the litigation. Scientific Games also declined comment. Scientific Games, which currently manages lottery gaming for the agency, is appealing a 2025 decision by the lottery to cancel a bidding process that saw the Georgia-based company recommended for the new contract after its chief competitor was first recommended and later disqualified. As the appeals continue, the lottery agency remains unable to rebid the contract and Scientific Games continues to operate the lottery under the old contract. The current deal with Scientific Games expires in May, and will likely have to be extended since it could take more than a year to award a new contract and allow for a transition if a new company replaces Scientific Games. The Board of Contract Appeals cannot award the deal to Scientific games. The agency appeared close to recommending last summer that the contract be awarded to Intralot, a competitor to Scientific Games, based on price. The lottery commission does not award the contract - its vote is a preliminary step needed to send the contract to the Department of General Services and ultimately the Board of Public Works to award. Scientific Games filed a challenge within a week, alleging that some minority- and women-owned businesses that were part of the Intralot bid had not completed the certification process. Scientific Games also sought a slew of records under the Maryland Public Information Act related to communications between the commission, lobbyists and the governor's office. Lottery officials later agreed that Intralot's minority contractors were not certified - a flaw it said was fatal to Intralot's bid. Nearly two weeks later, Scientific Games agreed to a deal offered by attorneys representing the gaming agency to rescind the award to Intralot and recommend Scientific Games get the contract, in exchange for the company dropping both its challenge and records requests. But when it came to a vote, the commission agreed Intralot's proposal was nonresponsive. But it also, by a 4-3 vote, rejected recommending Scientific Games. Scientific Games has since pressed forward with challenges both in court and at the Board of Contract Appeals. The board's ruling last week highlights its growing frustration with the gaming agency and its "recalcitrance... to its discovery obligations and compliance with the Board's orders," which the board writes "began out of the gate." From the start, Scientific Games has alleged the lottery agency or its commissioners improperly communicated with lobbyists representing its chief competitor and potentially hundreds of records shared with the governor's office. The company said the records it sought were key to proving its case. The contract appeals panel agreed. Attorneys for the agency said many of the documents requested were protected by various privileges. The panel later privately reviewed documents on two occasions, ruling that only a handful was protected from disclosure. Since then, the board in its sanction ruling noted that the agency and its attorneys repeatedly missed deadlines and failed to turn over records and a promised log of documents that were not disclosable. The board, in its decision to sanction the lottery agency, said its "repeated failure and or refusal to comply... warrants sanctions." It noted the unusual length of the case and the board's rules that are designed to expedite appeals. "Respondent's initial refusal to comply with long-standing regulation foretold what was to follow throughout the remainder of these proceedings," the board wrote. The panel expressed frustration over the litany of excuses for the failure to comply. The blame, it said, rests solely with lottery officials. "No matter who Respondent seeks to blame, there are only two parties to this litigation: Sci Games and MLGCA," the board wrote. "Respondent is solely responsible for its own failure and/or refusal to obey the Board's Orders even if satisfying its obligations may depend in part on the cooperation of third parties." Bryan Sears covers the governor and General Assembly, state politics and transportation for Maryland Matters. Maryland Matters is part of States Newsroom, a network of news bureaus supported by grants and a coalition of donors as a 501(c)(3) public charity. Maryland Matters maintains editorial independence. Contact Editor Steve Crane for questions: [email protected]. Follow Maryland Matters on Facebook and Twitter.

Asgam
Sep 28th, 2026
Former Scientific Games, Entain CEO Gavin Isaacs joins GLI as advisor to Board of Directors.

Former Scientific Games, Entain CEO Gavin Isaacs joins GLI as advisor to Board of Directors. Global test lab Gaming Laboratories International (GLI) has announced the appointment of Gavin Isaacs - former CEO of Scientific Games and more recently Entain - as an advisor to its Board of Directors, pending regulatory review and approval. Isaacs will serve alongside CVC, represented by Alexander Heerkens Thijssen, Matt Turner and Zach Kelly, as well as GLI President & CEO James Maida, the company said in a Monday release. CVC, a renowned global investment firm, acquired a sizable stake in GLI late last year as part of GLI's leadership succession plan, aiming to support the group's continued growth and long-term development. "I am thrilled that Gavin is joining the GLI board," said Maida. "The board and I as CEO have ambitious plans that will further propel GLI globally over the next several years, and Gavin's decades of experience, vision, and history of innovation make him a perfect partner as we move forward. Isaacs added, "I am excited to join the Board of GLI as it embarks on its next stage of growth. I look forward to working with James Maida and CVC as we build upon the incredible business built by James and his team over the past 37 years." Isaacs is described as a seasoned CEO and board director with more than 25 years of leadership experience across the global gaming, iGaming, sports betting and lottery industries. He served as President of Aristocrat between 1998 and 2006, as COO of Bally Technologies from 2006 to 2011 and CEO of Shuffle Master from 2011 to 2013. He later served as President and CEO of Scientific Games. More recently he spent a short stint as CEO of Entain from September 2024 until February 2025. GLI said Isaacs has built a career distinguished by driving "transformational growth, overseeing strategic mergers and acquisitions totaling over US$10 billion and delivering consistent shareholder value through both organic expansion and successful turnarounds."