B2B Sales Support Administrator

What's The Role

Provide proactive customer service and operational support to Corporate, Enterprise, Government, and Special Projects customers across mobile and fixed services. This role includes full support for government and mobile service management, mobile porting and migrations, and coordination of strategic special projects. It ensures seamless execution of high-touch, high-value service requirements, including implementation, troubleshooting, reporting, and partner engagement. The executive will serve as the liaison between the sales, technical, and operational teams to execute bespoke solutions and deliver critical business outcomes. The position also supports with administrative support for the sales department

What You'll Do

Core B2B Support

• Manage and process service requests for all business accounts including non-managed customers.
• Be the single point of contact for all service issues for assigned customers.
• Coordinate implementations across voice, data, mobile, and managed services in collaboration with Sales and Service Delivery.
• Support upsell initiatives to government and business customers.
• Investigate and resolve queries across products and services.
• Conduct quarterly outbound touchpoints for retention, loyalty, and revenue growth.

Mobile Operations & Support

• Lead the coordination of mobile migrations and new port-ins, including planning, execution, and follow-up with internal and external teams.
• Troubleshoot mobile services including network access, SIM issues, device compatibility, and service activation problems.
• Maintain active engagement with mobile support teams and vendors to resolve escalations.
• Ensure all mobile requests are processed in a timely, accurate manner aligned to SLAs and customer expectations.
• Monitor mobile usage, flag anomalies, and support business mobile policy enforcement.
• Support mobile-specific programs (e.g., Mobile CVPs, large-scale porting exercises, device rollouts, or onboarding campaigns).

Special Projects Support

• Act as the support lead or strategic business initiatives requiring B2B coordination.
• Coordinate timelines, resources, stakeholders, and execution plans for special projects under the B2B umbrella.
• Track project progress and risks; escalate roadblocks and provide proactive solutions.
• Prepare documentation and internal reports to support project status tracking, compliance, and communication.
• Liaise with third-party partners or government departments as neede

Administrative Support

• Provides administrative support to the sales department

Tools & Systems

• Utilize platforms such as Salesforce, Liberate, SCCD, SAP, WebSI, and others to facilitate provisioning, billing, reporting, and service assurance

Knowledge & Experience

• 5 CXCs including Math & English.
• Minimum 2 years of college preferred.
• At least three (3) years in sales support or customer operations, preferably in Telecoms or IT.
• Familiarity with mobile provisioning, device troubleshooting, and B2B project support will be considered an asset
• Strong analytical and coordination skills.
• Excellent communication, interpersonal, and problem-solving abilities.
• Ability to work independently on multifaceted tasks across multiple stakeholders.
• Proven track record of delivering under pressure in fast-paced, service-critical environments.
• Working knowledge of mobile operations and experience supporting government or strategic accounts is preferred.
• Proficient in Microsoft Office and enterprise systems listed above.

Who We Are
We are the leading telecommunications company, connecting more than 40 markets in Latin America and the Caribbean with our video, broadband internet, telephony, and mobile services under the consumer brands VTR, Flow, Liberty, Más Móvil, BTC, and Cabletica. We started small, and now we’re growing. We’re excited about the future as we strive to unlock opportunities in the region

Why join usTechnology excites us enables us and drives us. We´re proud of the services we provide, the markets that we serve, and our people coming together to enhance our customers´ lives with technology so that they can connect, work, live and play without missing beat. Throughout Liberty Latin America, our passion and pride are brought to life through our shared vision to bring innovation that will create moments that matter to our customers, delivering growth in our markets with one vision, one culture, and one team.

Liberty Latin America provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state, and/or local laws.

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