Project Manager - Atlas

We’re building the AI-driven future of customer success, from retention to growth!

We’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link.

About This Role:

We’re looking for a full-time Project Manager, Atlas to join our Atlas - Sales Operations team reporting to the EVP & GM, Atlas. This role is a remote role based in the USA.

In this role, you'll play a key role in keeping the Atlas Business Unit's workstreams aligned and building in the right order by maintaining one integrated plan, connecting solution roadmaps to delivery capacity, and preparing the business for annual planning, QBRs, and board meetings. This is a great opportunity for someone who thrives in a startup mindset environment and enjoys working cross-functionally with teams like engineering, sales, strategy, delivery, and finance. The ideal candidate brings strong skills in program management, planning, sequencing, and dependency management, and communicating with senior leaders.

What You'll Do:

Run the plan across Atlas workstreams

• Maintain one integrated plan across engineering, sales, strategy, delivery, and finance, with owners, milestones, and dependencies.

• Sequence work so the business unit builds in the right order, and flag conflicts and trade-offs to the GM early.

• Run the operating cadence for workstream reviews, and track decisions and actions to completion.

• Surface problems, own the path forward, and clarify ownership.

Connect solution roadmaps to delivery capacity

• Validate engineering roadmaps with delivery capabilities, so new features are matched with training, staffing, and process readiness before they reach customers.

• Lead capacity planning cadence for internal operations and external services, including outsourced and nearshore staffing models aligned with pipeline and go-lives.

Support annual and financial planning

• Coordinate annual planning for the business unit, pulling each function’s plan into one view.

• Work with Finance cadence on headcount planning, costs, and budget tracking against the plan.

• Keep the assumptions behind the plan visible, so changes in pipeline, capacity, or roadmap flow through quickly.

Prepare the business for QBRs and board meetings

• Plan the QBR and board meeting calendar and timelines, and make sure each owner delivers their inputs on time.

• Pull together the right sources, data, and status updates so the people writing the content have complete, current information.

• Surface risks, gaps, and decisions needed ahead of each review.

This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. This role will require occasional travel for team meetings, training, or company events.

What We're Looking For:

• 10+ years of project or program management experience in a technology, SaaS, or managed services environment.

• Bachelors Degree or equivalent with some Post-Graduate work (or equivalent experience) and/or 12 years of related experience

• PMP certification and strong command of planning, sequencing, dependency management, and risk tracking.

• Ability to alternate between tactical execution and strategic planning, and to keep both moving at once.

• Experience working across engineering, sales, strategy, delivery, and finance teams, and comfort owning outcomes across teams you do not manage.

• Working knowledge of outsourcing and BPO delivery models, including capacity and staffing planning.

• Comfort with financial planning, including headcount, budget, and capacity models, and working alongside Finance.

• Strong communication skills. You can brief senior leaders, give clear recommendations, and stay composed when priorities collide.

• A bias to action and a willingness to build structure in a startup before every process exists.

Nice-to-have skills or experience:

• Experience in a startup or new business unit inside an established company.

• Background in managed services, services delivery

• Experience preparing QBR or board materials.

• Familiarity with AI-enabled products or agent-based workflows.

Why You’ll Love It Here:

Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:

Our Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported.

• The starting base salary range for this role is $175,000 - $200,000 USD annually. Actual compensation may vary based on factors such as skills, experience, and location. In addition to base pay, this role is eligible for an annual bonus and participation in Gainsight’s equity program.

• We offer a comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options. Additional benefits include a $10,000 lifetime fertility stipend and access to coworking spaces around the globe. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.

Our Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here.

Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.

Our Parody Videos: No explanation needed. Just watch them here!

If this sounds like the right role for you, we’d love to hear from you.

Additional Information:

We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.

If you require accommodations or have questions about how your personal data will be used during the hiring process, please contact [email protected].

If you are based in San Francisco, we will consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance.