Business Development Manager

CRIO is a leading provider of eSource solutions for clinical research. Our platform streamlines clinical data collection and management, ensuring protocol compliance and reducing errors. By eliminating paper binders and automating workflows, we help clinical trial sites and sponsors save time and money, improve data quality, and enhance patient safety. Our digital-first, site-centric approach supports virtual, hybrid, and traditional study structures, making clinical trials more efficient and effective.

Founded in 2015 by a clinical trial site owner seeking to improve his own business, today CRIO is the industry leader in site eSource with a fast-growing presence serving sponsors and CROs. CRIO is in use on 8,000+ protocols at more than 3,500 sites in >30 countries. In fact, the strength of our site community drives our growth, which is why we place so much value on hands-on clinical research experience. 

About the role

• As we continue to grow, we are seeking a dedicated Account Executive to join our team and help us expand our reach and impact in Australia and southeast Asia. This position will play a key role in our commercial organization and represents a fantastic opportunity for a career in sales with a dynamic, thriving company.

What you'll do

• Identify and qualify potential leads, outbound and inbound, by phone, email, social media messaging, AI, and other media as they are made available.

• Facilitate and perform capabilities demonstrations remotely, and as needed, in person.
• Manage a sales pipeline, including qualification, pricing, contract negotiation, forecasting, and closing opportunities, won and lost.
• Meet or exceed monthly and quarterly targets for capabilities demonstrations, opportunities created, and new client contracts awarded.

How you will do it: 

• Become a Subject Matter Expert, understanding our products, the impact of our service on our customers’ business, and insights that will make our customers more successful in their business.
• Develop and maintain relationships with prospects, key clients, and stakeholders, including clinical research sites and academic institutions.
• Utilize CRM software to track and manage sales activities and document customer interactions.
• Stay up to date with industry trends, market conditions, and competitors’ offerings to effectively position our products and services.
• Continuously develop sales skills and product knowledge through training, workshops, and self-learning to enhance sales performance.

• Collaborate with cross-functional teams, including marketing, product management, and engineering, to ensure that customer needs are met or exceeded.
• Develop and execute sales strategies and plans to drive customer satisfaction.

Qualifications:

• Has a proven track record of success, is concerned with meeting goals, and thrives in a target-driven sales environment.
• Works with diligence and is resilient when obstacles present themselves.
• Eager to learn and improve. Expects personal performance and team performance to be nothing short of the best.
• Exceptional interpersonal skills: able to build rapport and establish trust.
• High integrity: Does the right thing, treats everyone with respect, willing to admit fault and voice disagreement. 
• Excellent verbal and written communication skills, with the ability to articulate complex concepts in a clear and concise manner.
• Proficient in using CRM software and other sales tools to manage leads, track activities, and analyze sales data.
• Strong organizational and time management skills to effectively prioritize tasks and meet deadlines.
• Willing to travel occasionally for client meetings or industry events, as needed.
• Desire to pursue a career in sales.
• At least 4 years of experience in business development, with a track record of driving revenue growth in a fast-paced, high-growth environment.
• Preferred: A bachelor’s degree in business, marketing, or a related field.
• Preferred: Previous experience as a clinical research site coordinator or a highly similar position.

Location & Travel:

This position is fully remote. You can work anywhere in Australia with the requirement of being available based on AEST or ACST time zone. You will need to be available for a weekly CRIO team call at 6AM AEST.

This position will require light travel. There would be the possibility of traveling to a few trade shows per year.

Perks and Benefits

We offer a competitive benefits package that includes both statutory entitlements and additional perks designed to support your health and wellbeing.

Statutory Benefits

• Superannuation Guarantee (employer pension contributions)
• Access to Medicare (Australia's public health system)
• Workers' compensation coverage
• Age Pension eligibility (subject to government criteria)

Additional Benefits

• Private health insurance
• Life insurance
• Travel insurance
• Mental health support
• Fertility support

Time Off

• 20 days annual leave, 10 days paid sick leave per year
• Up to 12 months parental leave
• 7 public holidays
• Your leave year runs from your start date to your 12-month anniversary

Equal Employment Opportunity
CRIO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made based on qualifications, merit, and business need without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected under applicable Australian anti-discrimination law, including the Fair Work Act 2009, the Age Discrimination Act 2004, the Disability Discrimination Act 1992, the Racial Discrimination Act 1975, and the Sex Discrimination Act 1984.

Disability Accommodation Statement
We are committed to providing reasonable accommodations to individuals with disabilities in the application and interview process. If you require accommodation to participate in the application process, please contact Human Resources to request assistance.

Salary Range: $70,000 --- $85,000 USD + generous commission plan