Retail Regional Manager

Job Summary

The Regional Manager is responsible for overseeing the performance, operations, and development of multiple Squishable retail locations within an assigned region. This role plays a key part in driving sales, building high-performing teams, maintaining operational excellence, and ensuring each store delivers the fun, welcoming, and engaging experience that makes Squishable unique.

Reporting to the Director of Retail, the Regional Manager serves as a strategic partner in executing company initiatives, identifying opportunities for growth, and supporting the continued success of Squishable's retail business.

The ideal candidate is a hands-on, people-focused leader who thrives in a fast-paced retail environment, enjoys developing talent, and knows how to balance strong business results with exceptional customer and employee experiences.

Key Responsibilities

• Oversee the performance and overall operations of multiple retail locations within an assigned region, ensuring alignment with Squishable's goals, brand standards, and company values.
• Analyze sales performance, key performance indicators (KPIs), and operational trends to identify growth opportunities, improve profitability, and drive regional success.
• Partner with the Director of Retail to establish sales goals, manage budgets, monitor labor costs, and develop strategies to maximize revenue and operational efficiency.
• Develop and execute action plans to improve underperforming stores while identifying and sharing successful practices across the region.
• Lead, coach, and develop Store Managers, fostering high-performing teams through ongoing feedback, recognition, training, and professional development.
• Support recruiting, hiring, onboarding, and employee retention efforts while promoting a positive, inclusive, and engaging work environment.
• Conduct regular store visits, one-on-one meetings, and regional team calls to maintain consistent communication, accountability, and alignment.
• Ensure all locations deliver exceptional customer experiences while maintaining Squishable's visual merchandising, store presentation, cleanliness, and brand standards.
• Oversee staffing, scheduling, inventory management, and operational processes to ensure efficiency and support business needs.
• Collaborate with corporate teams to implement company policies, operational procedures, safety standards, and initiatives that enhance store performance.
• Support new store openings, relocations, remodels, and temporary retail locations, ensuring smooth execution and successful launches.
• Identify and resolve operational challenges, working collaboratively with retail leadership and cross-functional teams to implement effective solutions.
• Communicate regional performance, business challenges, and opportunities to leadership, providing actionable recommendations and insights.
• Serve as a brand ambassador, ensuring Squishable's playful, creative, and customer-focused culture is reflected across all locations.

Skills & Qualifications

• 3–5 years of progressive retail management experience, including at least 2 years in a Store Manager, District Manager, Regional Manager, or comparable leadership role.
• Multi-store retail management experience strongly preferred.
• Proven ability to lead, coach, and develop high-performing retail teams across multiple locations.
• Strong understanding of retail operations, sales performance, inventory management, labor planning, and financial performance.
• Demonstrated ability to analyze business metrics, identify opportunities, and implement strategies that drive measurable results.
• Excellent communication, organizational, problem-solving, and interpersonal skills.
• Ability to balance strategic planning with hands-on leadership in a fast-paced, evolving retail environment.
• Collaborative leadership style with a genuine passion for employee development and delivering exceptional customer experiences.
• Comfortable working across departments and adapting to changing business priorities.
• Bachelor's degree preferred, or an equivalent combination of education and relevant experience.
• Valid driver's license required.
• Ability to lift and move merchandise weighing up to 25 pounds.
• Ability and willingness to travel regularly throughout the assigned region to support store teams and business operations.

Salary Range: $85,000-$95,000 annually, with bonus potential

Location: Remote (US)

Travel: Requires up to 75% travel

Benefits & Perks:

• 100% employer-paid health insurance 
• 100% employer-paid short- and long-term disability insurance
• 100% employer-paid life insurance
• Affordable vision and dental insurance
• 18 days of PTO per year, plus 2 floating holidays
• 401(k) with employer match
• Generous employee discount (hello, giant plush!)