Inside Sales Representative

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employeesoperating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

The Role:

The Inside Sales Representative will be responsible for order processing and sales-related support to both internal and external customers.  In this role, the incumbent will also provide legendary customer service which includes prompt and thorough responses to customer inquiries while coordinating all aspects of order management from pricing & quoting, order entry, delivery, and invoicing.  

Core Responsibilities for Inside Sales Representatives:

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

• Quotations: Receives customer inquiries from internal or external sources. Verifies/identifies parts against original pump specifications. Obtains current part costs (as needed), checks pattern availability (as appropriate) and develops current sell prices based on established margin levels. Maintains accurate records for all costs and selling prices. Prepares and sends proposals to internal or external customers
• Order Management: Receives orders from customers and reviews them for accuracy against the proposal. Coordinates with Order Management team to gather required customer information to enter and process orders.  Coordinate with order entry personnel to ensure proper processing of the orders. Back-up order entry personnel as needed. Maintains virtual customer files with sales contracts and other information.
• Sales Support: Provide price & availability, formal quotations and other pre and post order support functions for Flygt AC products and services. Additional duties and responsibilities may be required based on organizational needs.

High Impact Behaviors:

• Continuous Professional Development: Professionals should be committed to lifelong learning, seeking out opportunities for self-improvement, and staying abreast of industry trends and best practices.
• Collaboration and Teamwork: Effective professionals understand the value of collaboration. They work well with others, contribute to team goals, and understand that diverse perspectives can lead to better solutions.
• Results-Driven Performance: High-performing professionals focus on delivering results. They set high standards for their own performance and are committed to achieving objectives efficiently and effectively.

Qualifications for Inside Sales Representative:

• Bachelor's in mechanical engineering degree, preferably in a technical field OR 2+ years of equivalent work experience in a customer support position, ideally within a manufacturing environment. 
• Strong communication skills, both written and oral.  Prior experience providing customer support and supporting projects. 
• Technical aptitude: ability to understand bills of materials and technical drawings, mechanical ability and parts pricing
• Basic Math Skills.
• Able to engage with suppliers to obtain quotations and support parts and service proposals.
• Ability to work in a fast-paced environment with a diverse workforce and customer base in a matrixed organization
• Basic Knowledge of SAP ERP is a plus.
• Proficient in the use of Microsoft Office, especially Word and Excel.

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Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.