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Pinnacle Services

Third-party shared services: training, screening, logistics.

Residential Program Manager

Full-Time
$19.25/hr
Mid
Bachelor's, Associate's
Minneapolis, MN, USA
In Person
Social & Community ServicesResidential & Direct Support

About the job

Requirements
  • A driver's license, current automobile insurance, and access to reliable transportation are required.
  • At least one year of direct-care experience in a 245D-licensed setting is required.
  • Previous supervisory experience is required.
  • Experience using Therap is required.
  • Meet one of the DHS Program Coordinator standards: a baccalaureate degree in a human-services-, education-, or health-related field and one year of full-time direct-care work with people with disabilities or people aged 65 or older, or equivalent care or education work with vulnerable adults or children; an associate degree in such a field and two years of the qualifying full-time experience; a diploma in such a field from an accredited postsecondary institution and three years of the qualifying full-time experience; at least 50 hours of education and training related to human services and disabilities plus four years of qualifying full-time direct-care experience under the supervision of a person meeting the specified qualifications.
Responsibilities
  • Oversee site operations and program service delivery, including medication administration, medical appointment coordination, meal planning and preparation, transportation, maintenance, implementation of program plans, data collection and documentation, site cleanliness, and maintaining supplies and groceries.
  • Coordinate staff scheduling to ensure consistent service delivery.
  • Conduct ongoing quality assurance and improvement to ensure compliance with policies, procedures, and DHS/245D licensing and service-delivery requirements.
  • Provide active support and direct care to individuals with developmental disabilities and/or mental health diagnoses, including personal and medical care as necessary.
  • Provide initial and ongoing training, direct supervision, and coaching to Direct Support Professionals.
  • Ensure medication-administration compliance through regular review, observation, and follow-up on medication errors.
  • Use person-centered practices and positive strategies to support the individuals served in their desired quality of life and skill development.
  • Serve as the emergency contact and first point of contact for individuals served, Direct Support Professionals, and external stakeholders or the Support Team.
Desired Qualifications
  • Three years of direct-care experience in a 245D-licensed setting.
  • Two years of supervisory experience in a 245D-licensed setting.
  • Knowledge of basic skills used in Dialectical Behavior Therapy (DBT).
  • Experience working with individuals with RAD, PTSD, FASD, bipolar disorder, and borderline personality disorder.

About the company

Pinnacle Services provides outsourced, shared services for industrial operations, including contractor qualification, workforce screening, training delivery, on-site health clinics, emergency response, payroll, and project logistics. Its software lines manage plant entry and real-time data integration with in-house systems, while learning management systems schedule, deliver, and track training, including licensed content. It differentiates itself with a ten-year track record of managing the entire workforce lifecycle for large projects and by bundling health, safety, training, and logistics with integrated software. Its goal is to help industrial sites run safely, legally compliant, and efficiently staffed projects by delivering unified services that streamline entry, training, health, and logistics for large workforces.

Company Size

51-200

Company Stage

N/A

Total Funding

N/A

Headquarters

Town of Wolf River, Wisconsin

Founded

1999

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Simplify's Take

What believers are saying

  • Minnesota.gov updated Pinnacle Services on August 6, 2026, confirming active program presence.
  • Career postings on August 26, 2026 show hiring across case management, residential, and CFSS roles.
  • PCA-to-CFSS transitions in Minnesota expand Pinnacle's service funnel through reassessments and agency selection.

What critics are saying

  • Hartman v Pinnacle Services, Inc. filed July 9, 2026 targets overtime pay violations.
  • The lawsuit alleges misclassified salaried case managers, risking back pay, liquidated damages, and legal costs.
  • Minnesota DHS license renewal was due December 31, 2025, creating regulatory exposure if delayed.

What makes Pinnacle Services unique

  • Pinnacle Services operates Minneapolis-area HCBS and CFSS programs across multiple counties.
  • It holds active Minnesota DHS licenses and satellite residential settings as of 2025-2026.
  • Its person-centered disability services platform spans case management, residential care, and consultation.

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Benefits

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Short Term Disability
  • Voluntary Life Insurance
  • 401(k) Retirement Plan
  • Flexible Spending Account
  • Paid Sick Leave
  • Paid Vacation
  • Flexible Work Hours
  • Hybrid Work Options