TM Electronic Payments Specialist 1

Why Bank OZK

Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We’re nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We’re investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers.

The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits.

Job Purpose & Scope

Performs duties associated with ACH origination and wire transfer processing.  Ensures all ACH transactions and all wire transfers are processed in a timely and accurate manner.

Essential Job Functions

1. Performs functions related to ACH Origination files from various systems, including but not limited to, receiving, and processing daily files for business customers and internal Bank departments.

2. Processes ACH notification of changes and returns received from the Federal Reserve daily.

3. Processes reversals and deletions on ACH files as requested and stores information as documented in procedures.

4. Verifies ACH files to protect Bank liability.

5. Meets established deadlines for ACH processing windows.

6. Balances and submits ACH files to Fedline.

7. Researches ACH information within Bank applications and Fedline.

8. Assists ACH Originators with processing and filing related questions.

9. Maintains ACH log sheets, completes daily checklists, makes appropriate online entries, mails confirmations to customers as requested, and maintains all record keeping as documented in procedures. 

10. Processes incoming wire transfers received through the Bank’s wire system with a high degree of accuracy and within established deadlines.

11. Processes outgoing domestic and international wire transfers in U.S. Dollars and/or foreign currency submitted through the Bank’s wire system(s) with a high degree of accuracy and within established deadlines.

12. Ensures proper disclosures are prepared for International Consumer Remittance wires.

13. Works directly with the Wire Intake Center, business units and commercial customers to resolve wire transfer exception items and provides assistance as needed.

14. May assist with assigning outgoing wires received through the Bank’s wire ticketing system used by the Wire Intake Center and business units.

15. May process foreign currency order for branches.

16. May perform opening and closing procedures related to wire transfers.

17. Processes document imaging for ACH and/or wire transfer documents.

18. Performs all security procedures associated with all work products and applications used.

19. Provides excellent customer service to internal and external customers. 

20. May perform daily processing of Society of Worldwide Financial Telecommunications (Swift) payments.

21. Maintains good punctuality and attendance to work. 

22. Follows Bank policy, procedures, and guidelines. 

23. Performs other duties as assigned.

Knowledge, Skills & Abilities

1. Knowledge of computers and programs for work related software and applications.

2. Ability to manage multiple tasks at one time and perform effectively in an environment involving high-risk functions and daily deadlines, high transaction volumes and large transaction amounts.

3. Ability to demonstrate flexibility in a continually changing environment.

4. Ability to work without close supervision.

5. Ability to organize work and maintain attention to detail.

6. Ability to demonstrate effective organization, critical thinking, analytical and problem-solving skills.

7. Ability to develop and maintain positive and effective working relationships within a team environment.

8. Ability to demonstrate effective customer service skills.

9. Ability to communicate effectively both verbally and in writing with internal and external clients. 

10. Ability to complete accurate, thorough, and timely work. 

11. Ability to work extended hours or adjusted schedule when needed.

12. Ability to maintain confidentiality.

13. Ability to demonstrate effective time management skills.

14. Ability to meet the security qualifications (i.e., criminal background check and credit review, including finger printing) required by SWIFT standards.

15. Ability and willingness to learn software necessary to perform job responsibilities.

16. Skill in using computer and Microsoft Office, including Outlook, Word, Excel, and PowerPoint.

Basic Qualifications

1. High School Diploma or equivalent, required.

2. One (1) or more years of work experience with computers, including Microsoft Word and Excel, required.

3. This position requires access to SWIFT. Successful completion of a post-offer credit review and enhanced criminal background screening including fingerprinting is required.

4. One (1) or more years of work experience in job-related role (treasury, ach, wires, bank operations), preferred. 

5. Knowledge of NACHA Operating Rules, preferred.

Job Expectations

Operate customary equipment and technology used in a business environment, with or without accommodation.

Notes: This description is not an exhaustive list of all job functions, duties, skills, and job standards required.  Other job functions, duties, skills, and standards may be added.  Management reserves the right to add or change the job requirements at any time.

This position is not eligible for employer-sponsored work authorization or immigration assistance. Applicants must be able to maintain authorization to work in the United States without current or future sponsorship by Bank OZK.

EEO Statement

Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.