Tier 2 Support Specialist
TaskUs
Tier 2 Support Specialist
TaskUs
BPO providing end-to-end customer experience management
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally.Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.
What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
What does a Tier II Support Specialist do? Think of yourself as someone who will coach and mentor Teammates, so not everyone can qualify for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full concentration because it’s time to imagine what it’s like being a Tier II Support Specialist.
As a Tier II Support Specialist, you will coach and mentor Teammates and communicate process and policy changes to the operations team. You will become and remain knowledgeable about products and community standards. You will investigate and resolve issues that are reported such as requests for account support and reports of potentially abusive content. You will respond to user inquiries with high quality, speed, empathy, and accuracy. You will identify inefficiencies in workflows and suggest solutions, and recognize trends and patterns, and escalate issues outside the company policy to the global team.
Do you have what it takes to be a Tier II Support Specialist?
So, what is it we’re looking for? Since this is a Tier II Support Specialist we need someone with at least two years prior operations experience in a customer experience environment combined with sufficient tenure on the current campaign. What else? We also prefer someone with some degree of further education or college experience. Military experience is acceptable instead of a college education
Now let’s get technical. We’re looking for someone with strong interpersonal skills, verbal and written communication skills, and empathy. We also need someone with a high affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported.
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
We invite you to explore all TaskUs career opportunities and apply through the provided URLhttps://www.taskus.com/careers/.
TaskUs provides end-to-end customer experience management (CXM) through business process outsourcing (BPO) services. It handles a range of client operations, primarily customer service tasks, for customers in software, telecommunications, and other industries. TaskUs runs these processes for clients, employing staff who deliver service through scalable, flexible operations. Revenue comes from charging clients for services, on a per-project basis or via long-term contracts, and the company also offers advisory services supported by a resilient operating framework to help clients improve their CX programs. What sets TaskUs apart is its emphasis on employee culture and a responsive, flexible partnership aligned with client needs, enabling high-quality service and adaptability in a competitive market. The company’s goal is to help clients enhance their customer experience at scale by providing reliable CXM execution paired with strategic guidance.
Explore more opportunities at TaskUs