Bloomberg

Global financial data, news, analytics provider

Hospitality & Workplace Experience Specialist

Facilities ManagementPosted on Nov 10

Full-timeLondon, UKNo salary listedIn-person

About the Job

Requirements

At least 5 years of experience in hospitality or corporate workplace operations.
Experience working in an environment with high customer-service standards.
Knowledge of hospitality and customer-service trends, with a commitment to improving employee experience and business enhancements.
Experience analyzing data and using Excel, and creating presentations to communicate findings.
Ability to understand security procedures and policies and help ensure compliance for guests and employees.
Strong organizational skills, discretion, and a proactive, detail-oriented, results-focused approach.
Ability to develop relationships with a variety of partners and communicate verbally and in writing with key contacts and senior leadership.
Ability to implement new processes efficiently and lead change initiatives.
Ability to execute strategies across EMEA for hospitality objectives connected to Product Owner initiatives, and collaborate with global counterparts to implement quality standards.

Responsibilities

Monitor events, catering, group activities, and VIP arrivals each day.
Coordinate and assist with implementing large events and activities in the building.
Build relationships with specific business areas and meet regularly to update them on building and hospitality initiatives.
Coordinate group visits and tours with partners in other departments, and conduct tours as required.
Analyze data and report on guest trends, tour information, events data, and other internal matters.
Use data to supervise results, address problems, and promote solutions.
Lead EMEA hospitality initiatives through cross-team collaboration, dependency, risk, and issue management, and leadership engagement.
Work with internal partners and external vendors, including catering, front-of-house, and facilities-management teams, across events, catering operations, guest experience, tours, and other employee and client experience touchpoints.
Analyze data and compile presentations to support workplace experience operations.
Act as a go-to contact for business areas, providing hospitality and building updates to support colleagues and visitors.
Participate in a dynamic Scrum team executing global initiatives, and govern projects through enterprise-wide engagement with internal functions and teams.

Desired Qualifications

Strong project-management skills or experience working in a Scrum or agile environment.
Enjoy interacting with a diverse group of people.
Ability to work in a fast-paced environment with urgency and flexibility according to business needs.
Ability to suggest innovative and viable ways to enhance the guest experience.

Here at Bloomberg, our employees' experience is a top priority. We’re known for providing outstanding customer service, and an experience that is consistent with our brand.

Bloomberg's Workplace Operations group is looking for an experienced Hospitality & Experience Specialist to join our team. We warmly welcome our employees, guests and visitors as well as enhance their internal experience within our EMEA headquarters. We are a critical component of our robust customer engagement philosophy, and it is our responsibility to ensure their entire experience is consistently handled with outstanding service.

The Role:

This role sits within our Workplace Experience function and is responsible for multiple touch points related to the employee and client experience varying from events management, internal & external catering operations, front of house, the guest experience, tours, and the Bloomberg Arcade. You will collaborate with internal partners and our external vendors, including our catering, front of house, and facilities management teams. Additionally, you will analyse data and compile presentations, therefore strong creative and MS Office skills are necessary. Our team is responsible for ensuring our processes and technologies create a consistent and memorable experience across all offices. Every single day will be different - so it is important you're diligent and come in with an open attitude, ready to handle any challenge thrown your way.

You will also act as a ‘go to’ person and develop strong working relationships with different business areas, providing updates from a hospitality and building perspective to ensure a seamless working experience for our colleagues and visitors. Additionally, you will be part of a highly dynamic scrum team which works to execute against our global initiatives. You will have the ability to govern sophisticated projects and drive outcomes through enterprise-wide engagement with internal functions and teams.

We'll trust you to:

-Minimum of 5 years experience in hospitality or corporate workplace operations

-Possess a dedication to improve the employee experience and support business enhancements

-Be aware of all events, catering, other group activities, as well as VIP arrivals each day

-Co-ordinate and assist with implementing large events or activities that take place in the building

-Build strong relationships with specific business areas and meet regularly to keep them updated with building and hospitality initiatives

-Understand security procedures and policies, and assist to ensure compliance for guests and employees

-Work with partners in various departments to coordinate group visits/tours and conduct tours as and when required

-Analyse data, report back on guest trends, tour information, events data, and other internal affairs

-Demonstrate a data-driven approach to supervise results, tackle problems directly and promote solutions

-Lead EMEA Hospitality initiatives through cross-team collaboration, effective dependency, risk and issue management and leadership engagement

-Demonstrate outstanding organizational skills and discretion while being proactive, detailed & results oriented

You need to have:

-Demonstrated experience in an environment with high customer service standards

-A passion for customer service, hospitality and have a knowledge of current trends

-Proven track record of analysing data/using Excel and building presentations to tell a story

-Strong executive presence, confidence, poise, perseverance, and ability to develop relationships with a variety of partners

-Excellent verbal and written communication skills with an ability to articulate to key contacts and an ability to influence multiple partners including senior leadership

-Ability to efficiently implement new processes and lead change initiatives

-Execute on strategies across EMEA for key hospitality objectives as it relates to the Product Owner's initiatives

-Collaborate with global counterparts and work to further solidify and implement global quality standards

We'd Love to See:

-Strong project management skills or experience working in a Scrum or agile work environment

-You enjoy interacting with a diverse group of people

-You thrive in a fast-paced environment and have a sense of urgency and ability to be flexible according to business needs

-You like coming up with innovative and viable suggestions for enhancing the guest experience

If indicated, please note that years of experience are a guide; we will consider applications from all candidates who can demonstrate the skills necessary for the role.

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About the Company

Bloomberg

Global financial data, news, analytics provider

Bloomberg provides financial data, news, and analysis to help professionals make informed decisions and operate more transparently and efficiently. Its products deliver trusted information and insights through technology platforms that connect global financial communities, enable collaboration, and support decision-making. The company differentiates itself by offering broad, reliable data and news across markets, strong customer focus, and a culture that emphasizes collaboration, broad perspective, and doing the right thing for clients, people, and communities. Bloomberg’s goal is to improve market transparency and efficiency by delivering accurate information and tools that empower customers to act confidently and ethically.

Company size: 10,001+
Company stage: Not listed
Total funding: Not listed
Headquarters: New York City, New York
Founded: 1981

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