Inactive
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MSX International

Automotive dealer performance and repair optimization

Warranty Analyst

Claims AdjudicationPosted on Oct 29
Full-timeFrankfurt, GermanyNo salary listedIn-person

About the Job

Requirements

  • Hold a Kfz-Meister qualification or be a state-certified technician in (motor) vehicle technology, or have another qualification or professional experience that prepares you for the duties.
  • Have a high-voltage qualification and very good knowledge of MHEV, PHEV, and BEV electric drivetrains.
  • Have professional knowledge of motor vehicle repair and diagnostics, as well as the processes in a dealer workshop.
  • Be experienced in using repair instructions, spare-parts catalogs, and labor-time catalogs.
  • Have experience in warranty administration.
  • Have excellent knowledge of MS Excel, SharePoint, and Power Automate.
  • Have knowledge of data and experience analyzing large data sets.
  • Have knowledge of the automotive industry and its development and production processes.
  • Work with a focus on continuous improvement and process optimization.
  • Have strong communication and discussion skills.
  • Have very good English skills.

Responsibilities

  • Process warranty claims between dealerships and factories.
  • Manually review warranty applications.
  • Check warranty cases for consistency with repair requirements and warranty policies.
  • Support dealers with warranty-processing issues.
  • Identify unjustified claims and correct the applications.
  • Analyze warranty claims from the warranty system.
  • Optimize and continuously improve the manual warranty-review process to increase efficiency.
  • Manage and optimize control logic in the warranty system.
  • Support warranty administration.
  • Create reports and warranty-data analyses from the warranty system.

Desired Qualifications

  • Have a high level of IT affinity.
  • Have knowledge of databases.
  • Have knowledge of the commercial-vehicle sector.

About the Company

MSX International

Automotive dealer performance and repair optimization

MSX International partners with automotive OEMs and mobility companies to improve retail operations across the entire dealer and service network. It offers services and tools that combine people, processes, and technology to enhance dealer performance, repair efficiency, diagnostics, parts and service performance, sales distribution, and consumer engagement, supported by learning programs and actionable insights. The company differentiates itself with a 30-year track record and a deep focus on the automotive space, providing end-to-end retail transformation rather than generic consulting. Its goal is to help clients unlock their full potential, achieve better retail results, and shape the future of mobility as a trusted catalyst for retail transformation.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Detroit, MI
Founded
2001

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