Sea Machines

Autonomous vessel control systems and USVs

Vessel Operations and Customer Success Lead

Vehicle Operation & DeliveryUpdated on Nov 13

Full-timeBoston, MA, USANo salary listed

About the Job

Requirements

A USCG Merchant Mariner Credential is required.
At least 3 years of experience operating commercial or government vessels is required.
Strong knowledge of navigation, seamanship, COLREGS, and marine safety is required.
Experience operating vessels in varying weather and sea conditions is required.
Mechanical aptitude and the ability to troubleshoot marine systems are required.
Comfort using marine electronics, including GPS, radar, AIS, and chartplotters, is required.
A valid passport and willingness to travel up to 40% are required.

Responsibilities

Safely operate company vessels during testing, demonstrations, customer trials, and training.
Conduct pre-departure inspections and ensure vessels are ready for operation.
Monitor vessel systems, propulsion, navigation equipment, and autonomous control systems during operations.
Execute test plans and operational procedures while collecting accurate test data.
Assist engineers with integration, commissioning, and validation of new hardware and software.
Identify, troubleshoot, and document vessel or system issues encountered during operations.
Support launch, recovery, transport, and storage of vessels and equipment.
Coordinate with regulatory agencies, marinas, ports, and support vessels when required.
Ensure compliance with all USCG regulations and company safety procedures.
Assist with customer demonstrations, training events, and field deployments.
Travel domestically and internationally to support vessel operations and customer projects.

Sea Machines Robotics Sea Machines is a fast-growing startup specializing in autonomous technology for marine vessels. The world’s oceans convey 90% of global commerce. We’re applying practical A.I. to disrupt the massive marine and maritime transportation market. Our tech provides ships and workboats the intelligence to operate autonomously and remotely, and which increases safety for maritime crews, and radically improves operator productivity.

www.sea-machines.com

Job Summary
We're looking for a hands-on, safety-focused Vessel Operators and Customer Success Lead to support the operation, testing, and deployment of cutting-edge autonomous vessels. This role combines traditional seamanship with advanced marine technology, requiring someone who is comfortable operating vessels manually while supporting autonomous system testing, troubleshooting, and continuous product development.
You'll work closely with engineering, field operations, and customers to ensure safe, efficient, and successful vessel operations both on and off the water.

Key Responsibilities

Safely operate company vessels during testing, demonstrations, customer trials, and training.
Conduct pre-departure inspections and ensure vessels are ready for operation.
Monitor vessel systems, propulsion, navigation equipment, and autonomous control systems during operations.
Execute test plans and operational procedures while collecting accurate test data.
Assist engineers with integration, commissioning, and validation of new hardware and software.
Identify, troubleshoot, and document vessel or system issues encountered during operations.
Support launch, recovery, transport, and storage of vessels and equipment.
Coordinate with regulatory agencies, marinas, ports, and support vessels when required.
Ensure compliance with all USCG regulations and company safety procedures.
Assist with customer demonstrations, training events, and field deployments.
Travel domestically and internationally to support vessel operations and customer projects.

Qualifications and Skills
Required

USCG Merchant Mariner Credential
3+ years operating commercial or government vessels
Strong knowledge of navigation, seamanship, COLREGS, and marine safety
Experience operating vessels in varying weather and sea conditions
Mechanical aptitude and ability to troubleshoot marine systems
Comfortable using marine electronics including GPS, radar, AIS, and chartplotters
Excellent communication and documentation skills
Valid passport and willingness to travel up to 40%

Job Type:
Full-time, hybrid in-office position in a fast-paced and collaborative work environment with travel opportunities.

Benefits:

401(k)
Dental insurance
Disability insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Parental leave
Vision insurance

About the Company

Sea Machines

Autonomous vessel control systems and USVs

Sea Machines Robotics builds autonomous control, remote command, and perception systems for ships, usable on existing vessels or integrated into new builds. Its hot products are the SM200 for remote-helm control and the SM300 for autonomous command and control, with features like computer-guided navigation, obstacle avoidance, and remote mission management; it also offers SM300-NG APIs, a cloud data platform called FLEETVIEWER, and turnkey unmanned surface vessels such as SELKIE and STORMRUNNER. Revenue comes from direct hardware and software sales with installation and optional leasing, serving workboats, offshore energy, survey, and defense clients, including Maersk, Rolls-Royce, the U.S. Navy, and the Department of Defense. The goal is to improve safety, efficiency, and capability of vessel operations and to expand into defense applications, notably by retrofitting ships and providing fleet-management tools.

Company size: 51-200
Company stage: Late Stage VC
Total funding: $39.4M
Headquarters: Boston, MA
Founded: 2013

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