Implementation Specialist - Platform

About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.

About the role

Rippling’s Platform Specialist team is responsible for ensuring customers see incredible business transformations by maximizing the value of our core Platform- including custom workflows, advanced reports/analytics, permission profiles, and approvals. 

Platform Specialist engagements are consultative and customized based on the customers’ unique needs/pain points.

The ideal candidate is a customer advocate, product advocate, and natural problem solver. This role specifically, is technical. A candidate who is strong in Excel/ SQL and is curious about technology and platforms will succeed.

What you will do 

• Ensure our customers are set up for success with our core platform:
• • Discover our customers' business needs and priorities
  • Solution customer’s business needs/priorities via workflows, reports, permissions and approvals
  • Build custom workflows, formula fields (requires you to build queries in RQL), advanced reports, permission profiles, and approvals 
  • Train customers on the core platform
• Deliver to key KPI’s: project completions, CSAT, and adoption/exit gate adherence
• Work cross-functionally with CX, product, and marketing to maximize product adoption.
• • Design and document new use cases for our platform. 
  • Train our internal and external teams through webinars
  • Contribute to our knowledge base and serve as a subject matter expert on the Platform 
• Actively contribute to the development of new Platform features 
• • Coordinate with product and engineering teams to support new use cases. 
  • Assist with user testing and beta programs for new features. 

What you will need

• 2-3 years of SaaS experience in professional services, implementation, or customer success
• • An ability to build relationships with customers
  • An ability to manage a book of business and control the customer’s implementation experience
  • A curiosity for product/technology
• Strong preference 
• • Experience writing your own SQL queries
  • Experience with Salesforce
  • Prior experience working at an HR/IT SaaS company 
  • Fluent in one of the following languages: German, French, Spanish
• Ruthless prioritization and time management
• Strong attention to detail and ability to solve complex, interdependent problems
• Boundless energy to help other teams and your customers...all with a “can-do” attitude!
• Flexible to scaling and changing organizations and responsibilities
• Experience working with product and engineering teams to build and launch new products or features