Product Lead - Cost Management

Product Lead - Cost Management

Finance COOF - Procurement & Cost Management Tribe

Background on what ING is about:

ING Hubs Philippines (ING Hubs PH) is an international part of the ING organization delivering services to many Business Units across the world for both Wholesale Banking and Retail Banking activities. Working for ING Hubs PH means working with the most diverse workforce and where no challenge is the same.

At ING our purpose is to empower people to stay a step ahead in life and business. We believe that sustainable progress is driven by people with the imagination and determination to make a better future for themselves and those around them.

ING is changing what banking is. For you, that means plenty of opportunities for personal growth in a continuously evolving environment. If this is the environment you thrive in, then apply and join us in changing the future of banking!

Your role and work environment 

The Chief Operations Officer (COO) domain builds bridges within ING linking to almost every part of the bank. Its purpose is to drive secure, efficient processes for our customers and colleagues.

ING wants to set up a bank-wide COO organization that's ready for the future, with scalable, seamless, digital, and resilient operations. To help us achieve this, COO identified three main ways to make the most impact:

• Building a network organization: more networking and cross-border collaboration.

• Consolidating the organization: share capabilities and services in locations where we can best embed these.

• Digitalization/straight-through processing: making our processes end-to-end to provide a seamlessly digital experience for our customers.

Global COO Finance is an independent unit within ING’s COO domain, reporting hierarchically into ING’s Chief Financial Officer and functionally into ING’s Chief Operations Officer. 

Global COO Finance (COOF) is accountable for designing the global finance operations and technology strategy (together with ING’s TECH organization) and optimizing productivity and customer satisfaction in Operations to improve operational efficiency. It is accountable for executing ING Finance and COO strategy to evolve towards one global digital bank, is responsible for performance of Operations, the operating model, decisions on sourcing and all relevant regulatory and Risk topics. 

Job overview

As Product Lead for Cost Management, your job is to lead the squads with a related purpose to develop, implement and/or maintain products and services. You have an end-to-end strategic focus around your services and leads your squads in terms of clear prioritization, accountability and capabilities. The Product Lead is a position where all elements of a product come together, the what and the how, with an end-to-end transformation responsibility. You work not only on delivery and on how we run a product, but also on creating a vision on how we improve our services, how we manage the business value and how we increase collaboration across functions.

You are responsible for the execution of all activities of your organization in Netherlands, ING Hubs and with our SSI partners in India, including risk & control activities to remain in control of risks and keeping the bank safe. You do that by steering squads who work on a specific service by providing them with a strategic direction, by coaching them on the job, defining the product roadmap and by managing stakeholders. The people who work in the squads report to you, which means it is your job to empower them to thrive and perform at their best. You set direction, you help them to develop their craftsmanship, and you have continuous conversations about their career development. As a Product Lead you report hierarchically to the Tribe Lead Procurement and Cost Management.

The Procurement and Cost Management Tribe focuses on delivery of all change initiatives impacting systems (e.g. PA Utilities, Cost Perform) and services. Besides, the tribe is responsible for operating and maintaining these applications. The squads within the tribe are grouped into introduced products:

Cost Management: maintaining, supporting, improving, and onboarding target solution for cost management including procurement activities, accounts payable, billing, internal charging, accounts receivable, asset management, cash management activities and cost accounting.

Management Accounting: maintaining, supporting, and improving the globally used management accounting tooling and developing a global target management accounting support system with cloud technology featuring local and global cost allocations and a single integrated data model for all entities of ING.

Your key responsibilities  

You deliver change according to project plans, while staying safe, reliable and compliant on your products and services. You are continuously looking for ways to improve, to further optimize the sourcing strategy, and to further drive employee engagement and diversity.

Leadership and Direction - Communicate the actions needed to implement the COOF strategy for your Product; explain the relationship to the broader organization's mission, vision and values; motivate people to commit to these and to doing extraordinary things to achieve local business goals.

Risk Management - Take ownership on risk management and follow the appropriate procedures to assess and mitigate financial risk and non-financial risk while operating business processes, in order to protect the organization from undue risks.

Business planning – Contribute to the development of annual business plans for a your department, ensuring alignment with strategy. Propose business targets and schedule key activities/projects to deliver performance targets.

Data driven products and Service improvements - Develop data-driven analyses to surface new opportunities to differentiate and improve products and user experiences, ensuring consistency across products and services.

Horizon scanning - Explore and develop a detailed understanding of external developments or emerging issues and contribute to the evaluation of their potential impact on, or usefulness to, the organization.

Organizational capability building - Identify the team's individual development needs. Plan and implement actions, including continuing professional development to build their professional capabilities. Coach and mentor the people in your line of responsibility to support the development of the COOF talent pool.

Policies and procedures development - Help develop procedures for an area of the organization and monitor their implementation.

Regulatory and Compliance Management - Help design and implement regulatory and compliance standards in your scope of responsibility.

Solutions Analysis - Identify and evaluate complex, expertise-led solutions against a range of criteria to find the ones that best meet business needs.

Stakeholder Engagement - Identify and manage stakeholders, finding out their needs/issues/concerns and reacting to these to support the communication of business information and decisions.

Strategy Implementation - Develop tactical plans for optimizing resources and assets being managed within your department

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

You have a proven track record and the following technical and behavioral skills:

You hold a Master’s Degree (University / Postgraduate) and have ~10 years of experience in area of expertise and relevant experience of planning and managing resources to deliver predetermined objectives (~7-8 years). 

For a Product Lead function on GJA18 you also bring previous experience of working in complex environment, dealing with multiple internal and external stakeholders and solid knowledge of managing large transformation/change projects (~7-8 years).

Acting as the organization’s authority in the following technical skill areas:

• Strategic Planning - Engages in strategic planning without supervision and provides technical guidance when required.

• Analyze Current State - Understand business context, needs, rules, and architecture, as well as organizational structure, cultures, capabilities, and processes to document the current state of processes and the business.

• Define Future State - Envision and document the future state of processes and products by

identifying the solution scope, potential value of the future state, and the changes to the process, products, organization infrastructure, capabilities, and technology necessary to achieve the desired future state.

• Managing Change - Provides technical guidance on maintaining high performance while applying a change mindset to the planning, execution and monitoring of business activities during times of change

• Products/Services Management and Development - Provides technical guidance on managing and developing all aspects of a product or service so that it achieves its maximum impact and value in the market

• One Agile Way of Working - Challenges and optimizes the Way the Tribe is applying the delivery model by bringing in new ideas to improve the Way of Working and coaching others. Coaches continuously for improvement and stimulates squads towards maturity in collaboration and content.

• Project Management - Manage and guide multiple unrelated projects with possibly different life cycles.

You master the following key behavioral skills:                                                                                                   

• Build effective teams - Builds strong-identity teams that apply their diverse skills and perspectives to achieve common goals. Ensures that the team has the right mix of skills; leverages individual strengths effectively.

• Collaborate - Builds partnerships and works collaboratively with others to meet shared objectives. Encourages people to share their honest views, responds in a non-defensive way when they do.

• Cultivates Innovation - Creates new and better ways for the organization to be successful. Encourages people to incorporate varied perspectives to strengthen the innovation process.

• Customer Focus - Builds strong customer relationships and delivers customer-centric solutions. Uses customer feedback and data to drive continuous improvement; creates an environment in which team members feel a strong sense of ownership and accountability toward creating the best possible customer experience.

• Demonstrate self-awareness - Uses a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.

• Drive engagement - Creates a climate where people are motivated to do their best to help the organization achieve its objectives. Ensures that the team can make decisions and take accountability.

• Drive Results - Consistently achieves results, even under tough circumstances. Builds a strong sense of urgency to exceed goals and beat deadlines. Ensures that the team pushes through obstacles and establishes a superior track record.

• Ensure accountability - Holds self and others accountable to meet commitments. Tracks team metrics and milestones, redirecting effort, as necessary, for continued progress.

• Instill trust - Gains the confidence and trust of others through honesty, integrity, and authenticity.

• Nimble learning - Learns through experimentation when tackling new problems, using both successes and failures as learning fodder. Promotes an environment in which people are constantly learning from both successes and failures.

• Tech savvy - Anticipates and adopts innovations in business-building digital and technology applications. Makes learning new technologies a regular part of the team activities, creating both capabilities and enthusiasm.

You have a proven track record and the following technical and behavioral skills: 

You hold a Masters Degree (University / Postgraduate) and have ~10 years of experience in area of expertise and relevant experience of planning and managing resources to deliver predetermined objectives (~7-8 years). 

For a Product Lead function on GJA19 you also bring previous experience of working in complex environment, dealing with multiple internal and external stakeholders and solid knowledge of managing large transformation/change projects (~7-8 years).

Acting as the organization’s authority in the following technical skill areas:

• Strategic Planning - Engages in strategic planning without supervision and provides technical guidance when required.

• Analyze Current State – Understand Lending & TFS business context, needs, rules, and architecture, as well as organizational structure, cultures, capabilities, and processes to document the current state of processes and the business.

• Define Future State - Envision and document the future state of processes and products by  identifying the solution scope, potential value of the future state, and the changes to the process, products, organization infrastructure, capabilities, and technology necessary to achieve the desired future state.

• Managing Change - Provides technical guidance on maintaining high performance while applying a change mindset to the planning, execution and monitoring of business activities during times of change 

• Products/Services Management and Development - Provides technical guidance on managing and developing all aspects of a product or service so that it achieves its maximum impact and value in the market

• One Agile Way of Working - Challenges and optimizes the Way the Tribe is applying the delivery model by bringing in new ideas to improve the Way of Working and coaching others. Coaches continuously for improvement and stimulates squads towards maturity in collaboration and content.

• Project Management - Manage and guide multiple unrelated projects with possibly different life cycles.

You master the following key behavioral skills:                                                                 

• Build effective teams - Builds strong-identity teams that apply their diverse skills and perspectives to achieve common goals. Ensures that the team has the right mix of skills; leverages individual strengths effectively.

• Collaborate - Builds partnerships and works collaboratively with others to meet shared objectives. Encourages people to share their honest views, responds in a non-defensive way when they do.

• Cultivates Innovation - Creates new and better ways for the organization to be successful.

Encourages people to incorporate varied perspectives to strengthen the innovation process.

• Customer Focus - Builds strong customer relationships and delivers customer-centric solutions. Uses customer feedback and data to drive continuous improvement; creates an environment in which team members feel a strong sense of ownership and accountability toward creating the best possible customer experience.

• Demonstrate self-awareness - Uses a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses. 

• Drive engagement - Creates a climate where people are motivated to do their best to help the organization achieve its objectives. Ensures that the team can make decisions and take accountability.

• Drive Results - Consistently achieves results, even under tough circumstances. Builds a strong sense of urgency to exceed goals and beat deadlines. Ensures that the team pushes through obstacles and establishes a superior track record.

• Ensure accountability - Holds self and others accountable to meet commitments. Tracks team metrics and milestones, redirecting effort, as necessary, for continued progress.

• Instill trust - Gains the confidence and trust of others through honesty, integrity, and authenticity. 

• Nimble learning - Learns through experimentation when tackling new problems, using both successes and failures as learning fodder. Promotes an environment in which people are constantly learning from both successes and failures.

• Tech savvy - Anticipates and adopts innovations in business-building digital and technology applications. Makes learning new technologies a regular part of the team activities, creating both capabilities and enthusiasm.

What Do We Offer?

•  The opportunity to contribute to one of ING’s largest and most important global finance programmes

•  A central role at the intersection of Finance, Data, and Engineering

•  Full room to grow and develop yourself—professionally and personally

•  A competitive salary and an attractive package of secondary benefits