Insight Lead - Customer Experience
About the job
- Significant experience in customer experience analytics, business intelligence, or customer insights.
- Proven background in direct people management, with a track record of developing analyst talent.
- Advanced technical skill in data analytics and data modeling across disparate platforms such as Zendesk and Looker.
- Hands-on experience or strong working interest in AI automation tools such as Claude and Hex.
- Strong commercial acumen with an ability to translate complex data into clear operational language.
- Demonstrated ability to prioritize high-value objectives and manage stakeholder expectations in fast-paced environments.
- Connect data from AI bots, human support interactions, factory metrics, and logistics milestones to uncover commercial value.
- Analyze support tickets, chat logs, and customer satisfaction or Net Promoter Score data to identify root causes of customer issues and share findings with team partners.
- Evaluate contact-per-order metrics and present recommendations that drive self-service adoption and operational process improvements.
- Build and maintain automated dashboards that provide accurate, single-source-of-truth reporting for business stakeholders.
- Investigate unified journey analytics and develop business cases for technical tools, artificial intelligence implementations, and channel optimizations.
- Partner with the Planning Lead to integrate objective data insights into care, shipping, and production forecasting.
- Create a value-impact framework to triage competing operational requests and focus team resources on high-value goals.
- Map supply chain efficiency opportunities directly to business value to positively influence Cost per Order.
- Quantify the financial difference between the cost of failure and the value of resolution to justify operational changes.
- Build a 6- to 18-month roadmap for proactive outreach moments that improve Customer Lifetime Value.
- Develop an operational framework that feeds production-line quality and lead-time data into the customer experience ecosystem.
- Coach a small team of analysts, build their technical skills, and transform reactive reporting into proactive value hunting.
- Strengthen the link between operations data and business outcomes such as margin, revenue, and overall efficiency.
- Direct experience working within supply chain or manufacturing analytics environments.
- Experience integrating production-line metrics into broader customer support and logistics ecosystems.
About the company
Storio Group makes high-quality, personalized photo products like photo books, wall decor, calendars, and gifts. It sells directly to consumers through an online platform, serving individuals who want to preserve memories and businesses needing customized corporate gifts. Customers design and customize products online, choosing materials, layouts, and options, and then place orders for global delivery. The company relies on technology to provide a smooth, enjoyable design-to-delivery experience and to manage production efficiently. Compared with competitors, Storio Group emphasizes a scalable, tech-driven user experience, strong quality control, and a global reach, backed by an experienced leadership team. Its goal is to grow revenue by offering premium customization and expanding its global direct-to-consumer presence while maintaining high quality, safety, and efficiency.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Amsterdam, Netherlands
Founded
N/A
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Simplify's Take
What believers are saying
- The 2024 brand refresh positioned Storio for cross-selling and lower customer-acquisition costs.
- The company still reports more than EUR 340 million consolidated revenues and 11 million customers.
- No vacancies in August 2026 suggest management is preserving cash and operational discipline.
What critics are saying
- Revelio Labs shows headcount fell to 412 in March 2026 from 457 in 2025.
- The vacancies page shows no openings, signaling hiring freeze and slower innovation.
- A commoditized personalized-products market lets Amazon, Canva, and local rivals attack margins quickly.
What makes Storio Group unique
- Storio Group serves 11 million customers across 14 European markets as of February 2024.
- Its eight-brand portfolio includes Photobox, albelli, Hofmann, posterXXL, fotoknudsen, önskefoto, bonusprint, monalbumphoto.
- The 2024 rebrand unified factories, offices, and leadership under Alessandro Coppo.
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Benefits
- Professional Development Budget
- Flexible Work Hours
- Mental Health Support
- Family Planning Benefits
- Paid Sick Leave
- Paid Holidays
- Remote Work Options