In PersonLocal automobile travel and visits to shelters and homeless access centers are required.
Social & Community ServicesCase Management & Advocacy
About the job
Requirements
Some college courses or other administrative, business, or housing-field education from an accredited or state-approved college or university.
At least two years of job-related experience working with homeless individuals and families, or five years of experience working in the social service field.
If in recovery, at least three years free from drugs and alcohol.
Working knowledge of Microsoft Word, Excel, and other database programs.
Knowledge of resource development, case management, and documentation.
Ability to work with clients from diverse cultural, ethnic, and socioeconomic backgrounds.
Ability to communicate effectively, both orally and in writing.
Verification of employment eligibility and background clearance.
Annual tuberculosis test or testing as needed.
Current CPR and First Aid certification, renewed every two years or as needed.
Valid driver's license and auto insurance.
Reliable transportation.
Experience working with homeless families and children, the Department of Children and Family Services, and placing homeless families into permanent housing.
Ability to uphold the agency's mission, values, policies, procedures, and principles.
Knowledge of referral processes and timeframes for client contact and program enrollment.
Regular attendance is required.
Ability to handle distractions, interruptions, and changes in priorities or work schedules, and to process information, think, and conceptualize.
Responsibilities
Screen families for program eligibility and provide service coordination and triage through the Coordinated Entry System for Families.
Coordinate with project staff and partners to provide housing placement and supportive services that help clients transition to permanent housing and maintain housing stability during and after program subsidies.
Create participant records in HMIS and CS Care when program eligibility is determined.
Update participant housing status in HMIS and CS Care within 24 hours of a change.
Update participant information, track services and referrals, and complete service case notes within 24 hours of providing services.
Create a Status Assessment Update within 24 hours when significant changes occur during program enrollment, such as an increase or decrease in income.
For participants in interim housing programs, enter exits into HMIS on the same day and update data in real time at least twice daily.
Update exit destinations and, when a participant exits to permanent housing, update the Program Entry, Status Assessment Update, and Exit pages with the permanent housing date and full address.
Enter detailed, grammatically correct case notes within 24 hours using the DAP/GIRP format.
Correct data errors by the deadlines provided in weekly Data Errors Reports.
Submit weekly deliverables and productivity reports, with productivity reports submitted on Fridays.
Work with the Housing Team and Housing Navigation to locate and secure housing.
Help clients apply for housing units and attend landlord interviews with them.
Develop an individualized housing plan and budget with each client to support housing sustainability after subsidies; complete the plan at the initial assessment and obtain signatures from the client and staff.
Complete and update monthly summary reports and upload them to HMIS and CS Care.
Update Status Assessments as needed.
Upload Housing Stability Plans and add corresponding services and case notes.
Attend weekly case-conferencing meetings.
Verify program eligibility documents before enrollment and when financial-assistance requests are submitted.
Collaborate and coordinate with the Department of Mental Health, Department of Public Social Services, Los Angeles Unified School District, WorkSource, and substance-use-disorder providers.
Help clients identify the most appropriate housing intervention.
Coordinate ancillary services with other Family Support Center staff and collaborative partners; follow up with clients at least weekly; and maintain interagency consultation, coordination, and referrals related to housing.
Maintain accurate and current client-file documentation for service coordination and case management, housing placement, rental assistance, and move-in assistance.
Provide the Program Manager with required client information and assessment outcomes.
Enter data into HMIS and CS Care within 24 hours.
Prepare project and program reports in accordance with funding requirements and division policies.
Assist with training and support for staff, providers, and project partners, and participate in mandatory program and division meetings and training as assigned.
Conduct criminal background checks on pre-eligible applicants and household members over age 13.
Maintain client-service files and records in compliance with HIPAA, 42 CFR Part 2, and other funding requirements for audit purposes.
Maintain appropriate boundaries and adhere to the agency's Code of Ethics and HOPICS Core Values.
Represent the agency professionally at meetings and community events.
Build trusting relationships by acting with integrity, courtesy, and responsibility, including in demanding workplace conditions.
Screen clients and determine eligibility for Rapid Rehousing and Prevention programs.
Communicate with funders, the Department of Children and Family Services, and internal personnel.
Prepare Los Angeles County Development Authority reports as needed.
Conduct home visits and provide housing interventions and housing-location assistance as needed.
Conduct internal case conferencing as needed and provide Department of Children and Family Services intervention.
Perform other duties as needed or assigned by the Program Manager or Associate Director.
Answer phones, route incoming calls, and provide back-up coverage for Case Managers when they are absent.
Visit shelters and homeless access centers and travel locally by automobile.
Desired Qualifications
Case-management and homeless-program experience is preferred.
Experience using HMIS and at least one year of rapid-rehousing experience are preferred.
SPECIAL SERVICE FOR GROUPS JOB DESCRIPTION
Title: Bringing Families Home Case Manager Division: HOPICS Housing Stabilization FLSA: Non-Exempt, Full time Supervisor: Program Manager Pay Range or Rate: $23.00-$25.00
Summary Under the direction of the Program Manager, the Case Manager is responsible screening and eligibility, service coordination, and triage for families seeking services through the Coordinated Entry System for Families.
Essential Functions ● Coordinate with other project staff and partners to provide housing placement services and supportive services to facilitate client’s successful transition to permanent housing and coordinate services to foster housing stability during and beyond program subsidy. ● Staff must create the participant’s record in HMIS and CS Care at the same time the participant is determined to meet program eligibility requirements. ● Staff must update the participant’s housing status within twenty-four hours of any change in HMIS and CS Care. ● Staff must update information, track services (i.e., Housing Stability Plan creation/updates) and referrals, and complete case notes on services provided to the participant within 24 hours following the provision of the services. ● If there are significate changes during the time client is enrolled in the program, as Status Assessment Update must be created within 24 hours of the change (i.e., increase or decrease of income). ● If participant is enrolled in any Interim Housing programs, exits must be entered in HMIS the same day. Data must be entered at the very least twice a day in real time. ● The exit destination must be changed to where the participant has exited to/destination. ● If the participant has exited to a permanent housing destination, the following areas must be updated with the permanent housing date and complete address: - Program Entry Page - Status Assessment Update Page - Exit Page ● Case Notes to be entered within 24 hours in DAP/GIRP form. Additionally, case notes will be detailed and grammatically correct. ● Data Errors Reports will be issued to staff on a weekly basis and staff will make corrections within the deadline provided. ● Submit weekly Deliverables Report. ● Submit Productivity Reports weekly on Fridays. ● Work with the Housing Team/Housing Navigation to locate housing and secure housing. ● Assist clients apply for units and attend landlord interview with the client. ● Work with the client to complete an individualized housing plan and budget to ensure household can sustain housing after the subsidy. Housing Plans must be completed at initial assessment and signed by both the client and staff. ● Complete and update the Monthly Summary Reports and upload into HMIS and CS Care. ● Update Status Assessment as needed ● Upload the Housing Stability Plans and add the Service and case note that coincide. ● Attend weekly case conferencing meetings. ● Verify program eligibility documents prior to program enrollment and at the time of financial assistance request submission. ● Collaborate and coordinate with DMH, DPSS, LAUSD, WorkSource, and SUD providers. ● Staff will assist clients with identifying the most appropriate housing intervention. ● Coordinate with other FSC staff and collaborative partners to provide ancillary services to achieve housing stability; follow-up with clients weekly, at minimum; maintain interagency consultation, coordination, and referrals as it relates to housing. ● Maintain up-to-date and accurate documentation in client files for service coordination/case management, housing placement, rental assistance, and move in assistance. ● Provide the Program Manager with all required client information and assessment outcomes. ● Enter data into HMIS and CS Care within 24 hours. ● Prepare project reports in accordance with funding requirements. ● S/he will assist in trainings and provide support to necessary staff, providers, and other project partners participating in project. The case manager will participate in all mandatory/mandated program and division meetings and trainings, as assigned by his/her supervisor and division director. ● Prepare reports in accordance with program requirements and Division policies. ● Conduct criminal background checks on all pre-eligible applicants and household members over 13 years of age. ● Maintain files/records on client services in compliance with HIPAA, 42 CFR Part 2 and other funding requirements for audit purposes. ● Maintain appropriate boundaries; and adhere to SSG’s Code of Ethics and HOPICS’ Core Values. ● Staff must have knowledge on the referral process, timeframes relating to contact and enrollments into the program. ● Represent the Agency in a professional manner at meetings and community events. ● Build trusting relationships by acting with integrity, courtesy, and responsibility even in the face of stress of demanding workplace conditions. ● Conduct program screening determine eligibility for Rapid Rehousing and Prevention programs. ● Communicate effectively with funders, DCFS, and internal personnel. ● LACDA reports as needed ● Home visits, housing intervention, and housing location as needed. ● Internal case conferencing as needed. ● DCFS intervention ● Regular attendance required. ● Other duties as needed.
Secondary Functions Perform other duties as assigned by the Program Manager and/or Associate Director. Answer phones and route incoming calls; serve as back-up to the Case Managers in their absence.
Minimum Qualifications - Knowledge, Skills and Abilities Required Staff will have some college courses or other administrative, business or housing field is required from an accredited or state approved college or university, with a minimum two (2) years job related experience working with homeless individuals and families OR five years’ experience working in social service field; case management and homeless program experience preferred. If in recovery, a minimum of three (3) years of being drug and alcohol free is required. Working knowledge of Microsoft Word, Excel, and other database programs. Knowledge of resource development, case management and documentation. Ability to work with clients from diverse cultural, ethnic, and socio-economic backgrounds. Ability to communicate effectively, both written and orally. Verification of Employment Eligibility and Background Clearance. TB test required every year or as needed. CPR and First Aid Certification required every two years or as needed with company and valid Driver’s License and auto insurance required. Reliable transportation is required. Ability to communicate effectively, both written and orally. Experience working with homeless families and children, DCFS as well as an experience with placing homeless families into permanent housing. Maintain and uphold Agency mission statement, values, policies, procedures and principles.
Non-Essential Qualifications: Experience using HMIS and at least one year of rapid re-housing experience preferred.
Supervisory Responsibilities: This position does not have any supervisory responsibilities.
Environmental Conditions (Working Conditions) This position is responsible to work in “client friendly” environments and is required to visit other shelters and homeless access centers as part of their duties. Local automobile travel is required. There is some responsibility to work in noisy environments where children and adults are present.
Physical Requirements The Case Manager typically spends time sitting, standing, typing, thinking, writing, walking, driving, carrying (max. 25 lbs), listening, speaking.
Mental Requirements This position will require the individual to be able to handle any/all the following: constant distractions, interruptions, uncontrollable changes in priorities/work schedules: be able to process information, think and conceptualize.